Animate crashes when trying to open the Actions window

[EricLabonte]

Good day!

I teach in a highschool and the computers in my lab will crash the Animate program when I try to open the Actions window. I am trying to include some javascript code to my project.

To verify if it was a security issue with our network, or school firewall, etc, I decided to duplicate the error on my school laptop. It works fine there (a much less performing laptop I might add, Core i5 Dell computer).

The computers in my lab have the following specs:

Processeur Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz 3.00 GHz
Mémoire vive installée 16.0 Go (15.8 Go utilisable)
ID du périphérique 16A1593C-D7B4-400B-A29D-96787AF4A9E0
Identifiant de produit 00328-10000-00001-AA070
Type du système Système d’exploitation 64 bits, processeur x64

The graphics card is the Radeon Pro WX 4100, with most current drivers installed.

I am supplying the hardware specs as my hunch is there is a conflict here somehow. Why else would the program work on the laptop and not the PC Desktops?

We are running the Enterprise edition of Creative Cloud. We have also uninstalled, removed user preferences, reinstall the Animate software with no success.

Any help would be greatly appreciated!

Thanks,

Eric

[kglad]

contact your admin 

[EricLabonte]

I did. They have been working on it for 2 days and still no leads. Can this be a third-party issue? The board uses SentinelOne to monitor the network requests.

[kglad]

yes, it could be.

[EricLabonte]

Does Adobe have a help desk (phone or live chat) that our admins could call and get help resolving this issue?

[kglad]

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.