Animate doesn't play any sound, neither of the timeline or the Library

Community Beginner ,
Feb 01, 2022 Feb 01, 2022

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Hello,

 

Animate has stopped playing any sound files. I have reviewed all the posts related to this issue here and in other videos available online and after trying everything suggested I still cant make it work: (sound file placed in 2nd keyframe of timeline, file in wav format; properties/ frame/Sync/Stream .)

I have even converted all the m4a files   again in Media Encoder to WAV.

 

It is strange because sound was playing on the project earlier and some hours later doesnt anymore.

 

I have opened previous projects and sound is not playing either when they were playing before. I have the impression something has been modified in the settings and I cant figure out... really no idea... sound in my laptop works...

 

Any suggestions ?

 

Thank you very much for your help,

 

Elena 

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correct answers 1 Correct answer

Adobe Employee , Feb 01, 2022 Feb 01, 2022

Hi @elielephant Sorry for the inconvenience, there is an issue with an authortime audio playback on Mac in Animate version 22.0.3. We are investigating it. You may consider using version 22.0.2 till this issue is resolved. 

https://helpx.adobe.com/download-install/using/install-previous-version.html

 

Thanks!

Mohan

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Adobe Employee ,
Feb 01, 2022 Feb 01, 2022

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Hi @elielephant Sorry for the inconvenience, there is an issue with an authortime audio playback on Mac in Animate version 22.0.3. We are investigating it. You may consider using version 22.0.2 till this issue is resolved. 

https://helpx.adobe.com/download-install/using/install-previous-version.html

 

Thanks!

Mohan

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Community Beginner ,
Feb 01, 2022 Feb 01, 2022

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Hey Mohan!

 

It works! Thanks for your help. How can I know when the issue with the latest version is soved?

 

Many thanks,

 

Elena

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Adobe Employee ,
Feb 01, 2022 Feb 01, 2022

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Hi @elielephant  - I'll update this thread as soon as it is resolved.

 

Thanks!

Mohan

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Adobe Employee ,
Feb 17, 2022 Feb 17, 2022

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Hi @elielephant - Just want to let you know that the issue with author time sound playback on Mac is fixed in Animate v22.0.4 update released today. Please update your copy of Animate to the latest using Creative Cloud desktop app to avail the fix.

 

Thanks!

Mohan

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Community Beginner ,
Feb 25, 2022 Feb 25, 2022

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Thank you !

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