Background Problem in Animation Video?

[DEBBIE5E3B]

I am trying to create videos in Animate (Adobe Animate 2024) to bring into Photoshop for an animated video. I have done this before very successfully but I don’t recall how!

I am creating movie clip symbols with a transparent background using alpha 0 in the Properties, and Exporting the file as Video/Media.

When I export the movie from Animate it creates a black background! I do not understand why! What is going wrong?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[DEBBIE5E3B]

Ok, but I don't understand. I was directed to post my message here.

[kglad]

using the community is about forum questions.  animate forum is for animate questions.

[DEBBIE5E3B]

OK, Right. Thank you.

[kglad]

sure.  how's ame look?

[DEBBIE5E3B]

AME has the file in there in the queue. It says "Ready". The name above the queue link starts with TMP.
How do I know what to check or uncheck in AME settings besides NOT making it automatically render when I export?

[kglad]

what are your ame settings?

[DEBBIE5E3B]

It says Default (AME).
I read something on another post about NOT checking Adobe Media Encoder.
I tried that on a test and then it worked better!
But I just tried it again & now it is not even outputting the MOV file even
tho' it says it is!

[kglad]

open ame 

export your animate videi

but uncheck ame auto-start.

check ame settings 

[DEBBIE5E3B]

BTW, I am using AME 2025 & Animate 2024.
Now, if I use the queue to render, the MOV renders with a black background & does not show the animation.

[kglad]

are you using a setting that supports transparency:

[DEBBIE5E3B]

Thanks. But I just tried this. It still makes a black background.

[kglad]

what format are you using?

[DEBBIE5E3B]

Exactly what you are showing in your example screenshot.

[kglad]

that won't produce a transparent background.  sorry, my post mislead you.  it was just a screenshot showing where to look for the key setting.

try quicktime.

[DEBBIE5E3B]

I did that already. Over & Over! I am so frustrated! It just makes a black background and sometimes the animation i created does not animate!
And when it saves I have to render it again in the AME or it does not open.
Here's what the MOV using quicktime looks like:
This is not what it is supposed to look like! And it does not animate, but when I test the Animate file it does.
And here is what the AME queue looks like for this:

[DEBBIE5E3B]

I think I may be getting ready to give up and just do the animation in Photoshop, even tho' tweens are more difficult. I can bring vectors in from Illustrator sometimes. 

[kglad]

when exporting are you opting for a transparent background in the export dialog?

[DEBBIE5E3B]

Yes. Every time in Exporting and in Properties of the file too. And I have NEVER specified a black background.

[kglad]

have you tested to see if the background is transparent?

[DEBBIE5E3B]

I just said I did. In the Properties window.

[kglad]

the export dialogue, not the stage properties

[DEBBIE5E3B]

Yes, As I said I have done so in both. Both in Export and Properties. Multiple times!!!

[kglad]

ok.  good luck.