Blank Error when exporting video files

[Friendly_brain0101]

I'm working on an animation and I noticed when trying to export it (regardless of scene length, or even moving frames) I get a blank error upon the media encoder popping up. No exported file appears, just the blank error. I've tried resetting prefrences, running older versions of both the encoder and animate, but no luck.

I've tried to export in quicktime and that sort of worked (horribly choppy quality) and I would prefer to export it in a usable format.

I've exported stuff successfully years ago but this is a different computer, with different windows, and different versions of adobe programs.

Any help would be appriciated, Thanks!

[kglad]

untick start ame render queue immediately to see if you can get the source into ame without an error.

[Friendly_brain0101]

Just tried it, unfortunmatly the blank error still comes up.

[kglad]

create a new directory on your desktop

save your fla in that new directory

retry exporting a video

if that fails, create a new fla with a simple tween and export a video.  any problem?

[Friendly_brain0101]

Created a new folder, saved the adobe file to it, then tried to export it to the same folder, same blank error.

Created a new scene with a ball tweened across the canvas, tried to export it, no luck as well 😕

Is there a debug mode I can activate to generate some sort of report?

[kglad]

not that i know of.

try resetting your preferences.

make something custom, if there's nothing custom now. (eg, a keyboard shortcut)

reset the preferences, https://helpx.adobe.com/animate/using/set-preferences.html

confirm your custom setting has been removed.

if that fails, uninstall animate including preferences, restart your computer and then reinstall.

[Friendly_brain0101]

So I tried to reset the preferenecs but the instructions on the page are so unclear (I dont' even see a button to reset to default (see attached image) and tried the Ctrl+Alt+Shift on launch but no luck. So I went ahead and reinstalled the app and made sure to NOT keep the preferences so it would be a fresh install (which greeted me with another error that sometimes pops up, but goes away after I close it like 12 times). Unfortuantly I still got the blank error when exporting (I've already tried a fresh install in the past, as well as using older versions of Animate and the Media Encoder with no luck). Can it be an issue with the Multimedia encoder? I'm honestly stumped. I hope I dont have to reinstall windows to fix this issue. Or even worse, reinstall it and still get the same error.

[kglad]

yes, it could be an ame issue but they're more common on macs.  and i'm not seeing that problem with the latest ame and animate versions.

what if you click edit>preferences and

change to expert, if you're using beginner?

or if you're using expert, change to beginner and then change to back to expert?

[Friendly_brain0101]

No, no luck changing between either settings for preferences.

I'm pretty much convinced it's an AME issue at this point, since exporting with quicktime bypasses it and while the render is missing like 80% of the frames and is choppier than a stop motion rendition of tetris, it still exports it.

Trying other exporting settings just results in a blank error per usual.

[kglad]

post a link to your fla if you want me to investigate.

[Friendly_brain0101]

Sure, let me know how it goes!

https://www.dropbox.com/s/8tgaxv5ih9n9qx3/scene%201.fla?dl=0

[kglad]

i had no problem but there was something wonky the first time i tried.  i went through the export settings so quickly i didn't notice what was ticked and what was not.  the 2nd time, i made sure the entire movie was being exported:

[Friendly_brain0101]

Dang... I guess I'm out of luck then?

Frusterating but thank you for atleast trying to resolve this issue.

[kglad]

are you exporting the entire movie?

[Friendly_brain0101]

yes, I double checked (you can also see in the first photos I uploaded that entire movie is ticked).

I've had success exproting on my older computer but the video card died and I upgraded the motherboard, video card (Nvidia 3070), and m.2 SSDs and reinstalled windows. Ever since then I've had this issue.

[kglad]

if you just want that 1 movie exported i can do that for you.

http://www.kglad.com/Files/forums/scene_1.mp4

[Friendly_brain0101]

That's alright, I'll have to transfer files to my laptop and try to export from that.

Do you think it's a waste of time to call Adobe support to try and get someone that might be able to help me with this error?

[kglad]

that i don't know.  but if you're going to contact adobe, chat is quicker (if you know how to get past the diversons):

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

[Mario_CR · Accepted solution]

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I'm pretty much convinced it's an AME issue at this point, since exporting with quicktime bypasses it and while the render is missing like 80% of the frames and is choppier than a stop motion rendition of tetris, it still exports it.

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The quicktime export is frame based so it doesn't actually drop any frames, it's just that, since it's a lossless format, is too heavy to be viewed on a video player in realtime. You can take that Quicktime MOV and transcode it to a compressed format like MP4 by dropping it onto AME which is a common workaround.

[Friendly_brain0101]

Worked like a charm!

As a workaround, it only adds 1 step which I don't mind at all. Thank you!

[AMULI]

Just had the same problem : I saw the dialog box with the progress bar for MOV file generation, AME launching, but its queue stayed empty. Thanks to you, kglad, resetting Animate's preferences restored the connection with AME. The first file encoded had a cryptic code name (easy to rename). And the second one, named correctly.

[kglad]

@AMULI 

good to hear that, and thanks for the feedback!

[n. tilcheff]

Export a PNG sequence and then assemble that into MP4 in Premiere:

https://community.adobe.com/t5/animate-discussions/export-issue-stops-mid-export/td-p/10424361

[Friendly_brain0101]

Thanks for the suggestion but to be completely honest it seems like an overly complex workaround and would take up more time then I'm willing to spend on exporting a single scene let alone 20+.

I could just transfer the files to my 2013 macbook and export them from that, but would rather avoid that for obvious reasons. I posted here to see if I can get this error resolved and in the process help anyone else that runs across the same issue in the future.