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jegora94760991
jegora94760991
Participating Frequently
August 28, 2018
Answered

CAN`T HEAR AUDIO IN ANIMATE CC

  • August 28, 2018
  • 6 replies
  • 22113 views

I can`t hear audio in Animate cc! I tried all! I chose all the possible options in the audio settings, I went trhough all the choices in the audio frame settings, I tried all the audio file formats, I tried all the projects formats, I tried everyrhing AND NOTHING CHANGED! when I make SWF file the audio doesn`t play, when I choose just to play audio it doesn`t play, when I choose "stream" in audio settings and try to play it trough frames IT DOES NOT PLAY! Does anyone have any idea how to fix this? (sorry for caps I am just sick and tired of this all)

This topic has been closed for replies.
Correct answer _keyframer

video video new.zip - Google Drive

Done.


I'm starting to think you are on Windows and there's some small setting with your system's audio driver or maybe an aftermarket audio card. Have you tried playing around with your system settings?

6 replies

_keyframer
Community Expert
_keyframerCommunity Expert
Community Expert
February 2, 2022

Current users who have updated to 22.0.3, sound is broken completely and you are advised to downgrade to previous version until it's fixed.

Animator and content creator for Animate CC
    K
    kateandersonjack
    Participant
    February 2, 2022

    thanks, rolling back to 22.0.2 fixed the issue immediately for me

     

    K
    KalebHarker
    Participant
    August 6, 2020

    Thank you very much, I felt really stupid when I found out I was on the wrong output.

    _keyframer
    Community Expert
    _keyframerCommunity Expert
    Community Expert
    August 29, 2018

    I've noticed the 41000 posts too and I have been confused also. The only thing I can think of is that I'm using 32bit sounds. But my caveman animator brain hasn't figured out if that has anything to do with it. I'm on a mac but I do believe this is an issue on my WIN machine at home.

    Animator and content creator for Animate CC
    timaging
    timaging
    Inspiring
    February 3, 2022

    just back up to 2202 in Creative Cloud and you will be all set. I just did that today and it was seamless... click on the 3 dots top left and choose your install

    easy peasy!

     

    dt

    _keyframer
    Community Expert
    _keyframerCommunity Expert
    Community Expert
    August 29, 2018

    Oooh I suspect it could be your document type. What type of document have to created? What is your intended publishing platform after this is done?

    Animator and content creator for Animate CC
    jegora94760991
    jegora94760991Author
    Participating Frequently
    August 29, 2018

    I work in ActionScript 3.0, I am making SWFs files and then convert them in to mp4. I publish them in Youtube

    _keyframer
    Community Expert
    _keyframerCommunity Expert
    Community Expert
    August 29, 2018

    Open up the audio file in your DAW of choice (Audition works well) and convert the sample type to 48000Hz. For some reason any other sample rate Animate doesn't seem to like, resulting in the audio not being heard.

    After resampling, save as a WAV or MP3. Personally I prefer WAV and then allow Animate to compress to MP3 if publishing to the web or elsewhere.
    Most of the time I simoply export video from Animate sans audio layer and then composite in Premiere Pro with high quality stereo audio. But I digress.

    Animator and content creator for Animate CC
      C
      ClayUUID
      Legend
      August 29, 2018

      _keyframer  wrote

      Open up the audio file in your DAW of choice (Audition works well) and convert the sample type to 48000Hz. For some reason any other sample rate Animate doesn't seem to like, resulting in the audio not being heard.

      I assume you meant to say "44100 Hz" there. It's 48KHz that causes problems.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 17, 2022

      Omg how did you do it? I'm think having the same exact problem because I've downloaded 5 different versions of Animate, tried every setting, and nothing is working! :C


      what are you publishing as3 or hyml5 and what problem are you having?

      Asymetrical
      Asymetrical
      Inspiring
      August 28, 2018

      Can you upload the audio here? Are you sure the audio plays elsewhere? Have you made sure you turned on streaming in the Audio prefs? What type of file are you using? Wavs and aiffs sometimes have problems in Animate.

      jegora94760991
      jegora94760991Author
      Participating Frequently
      August 29, 2018

      I am sure that the audio isn`t work in animate because I checked everyrhing one more time and all settings were set! I am using MP3s, Wavs and aiffs. So I don`t know why animate doesnt recognize the audio.

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