Current version of Animate doesn't work at all.

[ctcalhoun]

Current version of Animate doesn't work at all. Support person tried to change absolutely everything about the computer, which did nothing. Animate just crashes when making a new document. It absolutely does not work. Nobody would give this software a chance. It doesn't have issues. It 100% doesn't work. Support just leads to a huge waste of time and no solution. 

[kglad · Accepted solution]

@ctcalhoun 

if you have a compatible os, it can be installed and will work without problem.  do you want help?

[ctcalhoun]

I installed the application, and there's no solutions offered besides repeatedly reinstall things and change all file permissions on the computer. It's just a bunch of run-around to wear anyone out. None of it works. The reason the application doesn't work seems to be something that isn't anything mentioned anywhere. I assume people have just given up on the application, being led to believe it just must be something about their computer. Version 22 works. 23 doesn't. What do you think it might be?

[ctcalhoun]

No, nothing is solved.

[kglad · Accepted solution]

what's your os?

[ctcalhoun]

Windows 10

[kglad]

assuming everything possible has been tried starting with your current computer status, you'll need to back up your data, reformat you hard drive, reinstall your os, update your os and then install the cc desktop app and use it to install animate.

if everything's not been tried do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[ctcalhoun]

Yeah, not going to reinstall Windows because one application can't work.

Otherwise, unfortunately, none of anything else worked. I really can't spend time reinstalling everything over and over, and then Animate not work.

Leaving it to that I have to reinstall Windows. That could be the solution for any issue, knowing that it's unlikely that one would do that, with no real issues in relation to Windows. Nobody knows why Animate doesn't work. Does it work for you?

[kglad · Accepted solution]

yes, animate works for me without problem.

other the years, i've had flash/animate crash will doing something with complex files so i've learned to save my fla files with increasing version numbers appended to the file name so i don't loose significant work when working on anything beyond basic files.