Error code

[Nexus3758024078qg]

Hiii, can someone help me please?? Everytime I go into adobe, no matter the app, it says "SORRY SOMETHING WENT WRONG. This is likely an issue at our end, but it could be that you’re not connected to the internet. Please check your internet connection and then try again later. If you’re still having issues, please see our troubleshooting guide. Error code: 12127." 

Ive searched up error  code 12127, but nothing comes up! Can someone please help and tell me what this means?? Much appreciated.!

[kglad · Accepted solution]

adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

[Nexus3758024078qg]

Thank you so much!! It must have been the internet problem, because I tried it in a different place with differet internet, and it worked! Much appreciated! ❤️❤️❤️❤️❤️

[kglad]

good to hear it's resolved!