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Frustrated by the inconsistancy of lip sync

Community Beginner ,
Sep 08, 2023 Sep 08, 2023

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Sorry for the long story

I have a gigantic issue with how Animate works or rather doesn't work as expected on my M1 Macbook Pro. I created a talking narrator character with lip sync. This character appears throughout all my projects. I try to explain this the best I can.   I have 19 separate training videos all using the same main character, the narrator.  The narrator's head moves side to side as he talks, so the narrator is set up in 3 parts; (see screenshots)
Each time it is used, the symbols are duplicated and the correct audio is used.

1. The main container

2. the head symbol (this layer contains the side to side movement)

3. the mouth symbol (lip sync layer)

 

For the most part, this works as expected. However, there are some instances where the lip sync lags when played on the main timeline. When played on the lip sync symbol, it's fine. This happens randomly throughout my project. But it mainly happens on the same section of the audio of 5 seperate files. Its where the narrator talks about how "everyone is responsible....." Each time the audio is a bit different so I cant just use the ones that work and edit in Premier. I've tried using a symbol that works and duplicating it, replacing the audio with the correct section, deleting the layer with the mouth art and regenerating the lip sync key frame. Nothing seems to fix the issue

I've been on the phone with Adobe tech support, they have my file for 4 days now and still havent figured out the issue. I was told it possibly be that the appp is Intel based and I'm using the M1. But I though Rossetta takes care of this issue. I did have my nephew open the file on his PC and it seemed to work fine. So the answer might be to buy a windows based machine. Ugh.

Any body have any similar experiences?

 

Thanks in advance.

 

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

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Hi, could you provide the file here too so we can take a look? You can upload it using a file sharing service like Google Drive or WeTransfer.

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Community Beginner ,
Sep 08, 2023 Sep 08, 2023

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Mario,


Here's the link. I deleted most of the file, but you'll see where the problem starts

https://we.tl/t-QEOvrHB1nb

 

Thanks. I'd like to be able to talk to you when you get this file. I will send you a DM with my number

Steve

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