How do you bring Animate work into Adobe Media Encoder

[christineavatar]

I have been working for a while and have nearly 50 cartoons that I was able to process through Media Encoder. All of a sudden ME no longer accepts them. Now what do I do?

[kglad]

in animate are your clicking file>export>export video/media?

if so, what error message do you see in ame?

[christineavatar]

Yes. I am clicking on file>export video/media.

I have also tried to import it directly into ME with this result:

 

[kglad]

you can't import a fla into ame.

what happens when you export video?

[christineavatar]

Very disappointing!

The upshot is all I get is soundtrack!

[kglad]

if one of those screenshots shows what your see after clicking file>export>export video/media, embed it here.

[christineavatar]

[christineavatar]

Then it says:

Then it says:

Then it says:

Then it says:

And all I get is the soundtrack

[kglad]

if you're selecting quicktime, you need the quicktime codecs on your computer.

why don't you try h.264? encoding.

[christineavatar]

How does one do that?

That didn't work. The only option I have is QuickTime and custom.

[kglad]

embed a screenshot of your format dropdown (dropup)

[christineavatar]

We may have stumbled upon the problem.

[kglad · Accepted solution]

define a custom shortcut (edit>keyboard shortcuts)

check to make sure it works.

then reset your preferences, https://helpx.adobe.com/animate/using/set-preferences.html

confirm you were successful by checking that your custom shortcut has be reset and no longer works.

finally, see if you have restored your video export options.

[christineavatar]

Well, I think I have a major problem - I do not have a 'Set Sync Setting preferences' panel at all.

What do I do? Throw away the program and reload it?

[christineavatar]

Well, I did just that but it didn't help. What now?

[kglad]

set sync preferences is from an older animate version.  just  press and hold Control+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) as you start Animate.

if you did that, did you confirm the preferences were reset by checking a custom shortcut?  if yes,

uninstall animate (https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html),

restart your computer

and then reinstall animate:

follow the steps carefully.  if you fail to do so (eg, you fail to restart your computer), you increase the likelihood of no solution.

[christineavatar]

That did it!!! The link you gave me didn't work but it didn't matter. You have helped me so much with this issue. Thank you very much!

[kglad]

you're welcome and glad you fixed the problem.