How to fix "Unable to multiply transform. GDI Status: 1" error

[excel35903230wj9o]

Dear Sir/Madam,

When i open adobe animate software i got this below attached popup massage. How to fix this issue.

The massage like "Unable to multiply transform. GDI Status: 1".

Thanks and regards

Eswarkumar

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

[excel35903230wj9o]

How should I proceed to resolve the 'Unable to multiply transform. GDI Status: 1' error?

[Phorgador]

If you have this issue still:
https://community.adobe.com/t5/animate-discussions/unable-to-multiply-transform-gdi-status-1/td-p/14...

Here some of us found an answer that fixed this.

[kglad]

do you have a teams, enterprise or education subscription?

[excel35903230wj9o]

I'm using Adobe Animate on my office laptop provided by my employer;

[kglad]

does that mean you do have a teams or enterprise subscription?

[excel35903230wj9o]

Yes i have Adobe for Enterprise subscription.

[kglad]

you have to contact your admin.  they need to fix it.

[excel35903230wj9o]

Is it possible to give any solution for this issue? I am still facing this popup. I re-install the software also.

[kglad]

not that i know of. i believe it's a packaging error.

[athletic_intuition2365]

I followed the steps I learned from Reddit, and it worked for me.
https://www.reddit.com/r/adobeanimate/comments/1e4ua2i/unable_to_multiply_transform_gdi_status_1_ado...
Turn on the "An" software

ctrl + Alt + del ---- on keyboard

click on task Manager

go to menu === Details

choice the "An" software (Of course, the software must be running)

right - click on "Name" top of the column and choice "select Column" option

select the "GDI Objects" option and tick it

turn off the "An" and turn on that again

[kglad]

thanks @athletic_intuition2365 

[Adept_knowledge5968]

what is the "an" software

[athletic_intuition2365]

adobe animate

[judy_2488]

I'm using Adobe Animate in Windows 11 and the Task Manager doesn't display the "select Column" option when right-clicking "Name" column header. I have to assume the reddit instructions were for an earlier version of the OS. Does anyone know of workaround instructions for users of Win 11?

[sudhansu26775497jadz]

it does for me.click on 'An' in the list and then go to name and right click

[judy_2488]

When I click on Animate in the list, leave it selected, go up to Name and right-click "select Column" finally appeared and I was able to select GDI Objects. The error FINALLY disappeared. Thank you!

[judy_2488]

OK, has anyone used this fix, had it apparently resolved only to reappear? That's what's happened with me. Makes zero sense.

[judy_2488]

I tried this fix and it seemed to work (briefly) but then the error reappeared. Is there any other option that should be selected other than GDI Objects? When I go back into Task Manager and check it, that is still selected yet the error message "Unable to multiply transform. GDI Status: 1" has reappeared each time I open Adobe Animate. It allows me to use the program once I click "OK" on the error, but will it eventually decide that I can't use the program due to this recurring error?