Installation process of Adobe Animate CC issue

[popolino17]

I would like to ask the community to clarify an issue with Adobe Animate CC (2017) installation. I found some suggestions in a forums but as usual the solution didn't appear just like that. One of the suggestion was a VBScript to be used as a wrapper installation. I have tried via vbs to wrap the installation of Animate CC 2017 but the result was bad! Here is the last log lines of PDApp.log:

06/18/18 08:38:02:483 | [ERROR] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 6900 | Failed to get directory handle(D:\temp\install\Adobe Animate CC 2017.1\Build\Setup\*)(3)

06/18/18 08:38:03:481 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 6900 | Process creation completed.

06/18/18 08:38:03:481 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6900 |  The return Code from Create Process (1633).

I also used Adobe CC Cleaner tool to clean out previous Creative Cloud Desktop package instalation.

And this is the VBS wrapper code:

set objShell = CreateObject( "WScript.Shell" )

set objRes1 = objShell.Exec( "TASKKILL.exe /F /IM explorer.exe /T" )

'A setup.exe is in the same folder as vbs script

set objRes2 = objShell.Exec( "setup.exe" )

' Wait for the child process to finish

Do While objRes2.Status = 0

     WScript.Sleep 100

Loop

`Start explorer

set objRes3 = objShell.Exec( "explorer.exe" )

I test it as Run as Administrator. The OS is Windows 7 pro SP1 32 bit.

If someone could find any other solution it would be great for me and may be for others that looking for it.Actually, the main problem is why the installation was failed. I just need to complete it.

Thanks in advance

[kglad]

is this for an enterprise distribution?

[popolino17]

I dont know what kind of distribution - version is 2017.1

According to my research the distribution is for 64 bit platforms, but my test system is 32 bit.

Maybe this is the problem, cause exactly the same distribution was tested on 64 bit platform - test was ok.

Thanks

[kglad]

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

[popolino17]

Hi kglad,

Thank you for your advise, but i already tried this solution two times - incompleted! The reason to incomplete is because i've noticed that instead of Animate CC distribution in the apps list there is Adobe Flash CS6 option to install. And this confused me. I don't wanna to install Adobe Flash CS6 - I look for Adobe Animate CC.

One more thanks

Olav

[kglad · Accepted solution]

you're correct; you don't have a compatible os.  that's why nothing after cs6 (32 bit) will install on your computer and why nothing 64 bit is offered via the cc app.

[popolino17]

Hi kglad,

Thanks for the assistance. I will work out on this directiion - to acheave an app's requirements.

Olav

[kglad]

you're welcome.