media encoder error could not open source file

[SNAP!]

I tried converting an animation I made in adobe media incoder multible times, the animation woulnt render and instead this popped up, im thinking it might have something to do with my computers driver? I never had this issue until I installed the newest driver. Anyone know how to fix this? Thanks in advance.

[kglad]

create a desktop directory. save and publish your project to that new directory. then use ame

[SNAP!]

How do you do that?

[kglad]

google whatever you don't know about your computer.

[SNAP!]

whats ame

[n. tilcheff]

AME is an acronym for Adobe Media Encoder.

No need to play 'The Hatchling' here.

[SNAP!]

Im still having this issue, do you know anything elese that could help?

[Mario_CR]

What is the format of the source file you're trying to convert? MOV? MP4? or something else?

[SNAP!]

Im trying to convert the animation into a mp4, on H.264 format in Media encoder. Iv did it before and It has worked, This problem only started to happen once I upgraded my pcs driver, I dont know if thats related but its when It  started happening.

[Mario_CR]

Ok, but what is the format of the animation?

[SNAP!]

FLA

[Mario_CR]

If you're just drag and droping the FLA file into Media Encoder it won't work. You have to open the file in Animate, go to File > Export > Export Video / Media and export your animation there.

[SNAP!]

Yes, thats what I been doing, Media encoder automaticly opens and renders the videos but when it pops up thats when the error shows up. please help

[Mario_CR]

Alright, here's a few things you can try:

• Double check that you have the latest versions of both Animate and Media Encoder.
• For MP4 exports, make sure to have this preset selected in Animate: Format: H.264 / Preset: Default (AME)
• Open Media Encoder as administrator before rendering in case the program doesn't have the necessary permissions.
• Make sure the folder you're trying to export to doesn't have read & write restrictions.
• If it doesn't work, export to a different location, preferably a local folder, networks and external drives can give problems sometimes.
• If it still doesn't work, change the renderer in Media Encoder to software only: 

If after all that Media Encoder still doesn't respond you can export an MOV video directly from Animate with the preset Quicktime / Default (Animate); once done, you can drag that MOV file and drop it into Media Encoder to convert it to MP4 manually.