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media encoder error could not open source file

New Here ,
Jul 05, 2023 Jul 05, 2023

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I tried converting an animation I made in adobe media incoder multible times, the animation woulnt render and instead this popped up, im thinking it might have something to do with my computers driver? I never had this issue until I installed the newest driver. Anyone know how to fix this? Thanks in advance.

 

Annalina30904068nsz5_0-1688589049714.png

 

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Community Expert ,
Jul 05, 2023 Jul 05, 2023

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create a desktop directory. save and publish your project to that new directory. then use ame

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New Here ,
Jul 05, 2023 Jul 05, 2023

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How do you do that?

 

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Community Expert ,
Jul 05, 2023 Jul 05, 2023

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google whatever you don't know about your computer.

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New Here ,
Jul 05, 2023 Jul 05, 2023

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whats ame

 

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Guru ,
Jul 05, 2023 Jul 05, 2023

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AME is an acronym for Adobe Media Encoder.

No need to play 'The Hatchling' here.

 

Nick - Character Designer and Animator, Flash user since 1998
Member of the Flanimate Power Tools team - extensions for character animation

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New Here ,
Aug 09, 2023 Aug 09, 2023

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Im still having this issue, do you know anything elese that could help?

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Community Expert ,
Aug 09, 2023 Aug 09, 2023

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What is the format of the source file you're trying to convert? MOV? MP4? or something else?

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New Here ,
Aug 09, 2023 Aug 09, 2023

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Im trying to convert the animation into a mp4, on H.264 format in Media encoder. Iv did it before and It has worked, This problem only started to happen once I upgraded my pcs driver, I dont know if thats related but its when It  started happening.

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Community Expert ,
Aug 09, 2023 Aug 09, 2023

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Ok, but what is the format of the animation?

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New Here ,
Aug 09, 2023 Aug 09, 2023

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FLA

 

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Community Expert ,
Aug 09, 2023 Aug 09, 2023

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If you're just drag and droping the FLA file into Media Encoder it won't work. You have to open the file in Animate, go to File > Export > Export Video / Media and export your animation there.

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New Here ,
Aug 09, 2023 Aug 09, 2023

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Yes, thats what I been doing, Media encoder automaticly opens and renders the videos but when it pops up thats when the error shows up. please help

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Community Expert ,
Aug 09, 2023 Aug 09, 2023

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Alright, here's a few things you can try:

 

  • Double check that you have the latest versions of both Animate and Media Encoder.
  • For MP4 exports, make sure to have this preset selected in Animate: Format: H.264 / Preset: Default (AME)
  • Open Media Encoder as administrator before rendering in case the program doesn't have the necessary permissions.
  • Make sure the folder you're trying to export to doesn't have read & write restrictions.
  • If it doesn't work, export to a different location, preferably a local folder, networks and external drives can give problems sometimes.
  • If it still doesn't work, change the renderer in Media Encoder to software only: 

Mario_CR_0-1691629827283.png

 

If after all that Media Encoder still doesn't respond you can export an MOV video directly from Animate with the preset Quicktime / Default (Animate); once done, you can drag that MOV file and drop it into Media Encoder to convert it to MP4 manually.

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