mp4 export settings not working

New Here ,
Sep 05, 2020 Sep 05, 2020

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Trying to export to an mp4, but it keeps generating 3gp files. It worked once at first, but hasn't worked since. I have the format set to mpeg4 with Default (AME) and "start Adobe Media Encoder" is checked, but it keeps rendering out 3gps. Are there some other settings I need to change to get this to work properly?

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Adobe Community Professional ,
Sep 06, 2020 Sep 06, 2020

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in animate untick start ame render cue (at bottom of export panel)

 

in ame change your export settings (click mpeg4 in ame file about to be processed):

 

Screenshot - 9_6_2020 , 7_33_30 AM.png

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New Here ,
Sep 06, 2020 Sep 06, 2020

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This is not working for me. 1- the file doesn't get exported. And 2- you can look under the output summary and see that it would still size it down to the 3gp settings (see attached screenshot). Any other suggestions? Or did I do something wrong?

 

Screen Shot 2020-09-06 at 11.41.26 AM.png

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Adobe Community Professional ,
Sep 06, 2020 Sep 06, 2020

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i'm not sure what you're trying to show.  is there something in the summary that's different when publishing an mp4 vs a 3gpp?

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New Here ,
Sep 06, 2020 Sep 06, 2020

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2 things: it says it's outputting an mp4, but no actual file is being created. And if it were to output that file that's listed in the output dialogue, the resolution would be severely downgraded--it should stay at 1080x1920, but it's downgrading it to the resolution of a 3gp video. 

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Adobe Community Professional ,
Sep 06, 2020 Sep 06, 2020

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did you click the start/render queue button to export the mp4?

 

Screenshot - 9_6_2020 , 3_57_50 PM.png

 

and you can adjust settings in ame.  you should check a tutorial about how to use it.

 

here are a few, https://helpx.adobe.com/media-encoder/tutorials.html

 

and if you have more question about ame, post in the ame forum.  the issues you're facing are related to using ame, not animate.

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New Here ,
Sep 06, 2020 Sep 06, 2020

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I changed the preset to H.264 and that fixed it. Thanks for your help!

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Adobe Community Professional ,
Sep 06, 2020 Sep 06, 2020

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you're welcome.

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