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Once I get it into Media Encoder the sound disappears

Enthusiast ,
May 16, 2023 May 16, 2023

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I create the cartoon in Animate but once I run it through Media Encoder the sound of the music disappears. The sound is at 44100Hz. It doesn't make sense to me. Help!

 

And I can't incluse the .fla file.

Screenshot 2023-05-16 at 10.42.06 AM.png

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Error , Missing feature , Performance , Product issue

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correct answers 1 Correct answer

Community Expert , May 18, 2023 May 18, 2023

Just to make sure, is your audio sync set to Stream? Make sure it is or the audio will not export.

Select the audio layer > go to the Properties panel (Frame tab) > Sound > Sync: Stream.

Mario_CR_0-1684471292472.png

 

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Community Expert ,
May 16, 2023 May 16, 2023

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does the sound work when testing in animate?

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Enthusiast ,
May 16, 2023 May 16, 2023

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Yes. It is only when I process it through Media Encoder

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Community Expert ,
May 16, 2023 May 16, 2023

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what are your export settings?

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Enthusiast ,
May 16, 2023 May 16, 2023

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I use Video/Media when I export.

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Community Expert ,
May 16, 2023 May 16, 2023

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copy and paste here a screenshot of your export settings 

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Enthusiast ,
May 17, 2023 May 17, 2023

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I thought I had forwarded this yesterday. I reliazed today I hadn't. Sorry it's late

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Community Expert ,
May 17, 2023 May 17, 2023

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Not that; this window: 

 

Mario_CR_0-1684368314999.png

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Enthusiast ,
May 17, 2023 May 17, 2023

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How the heck do you get to that window? When I set up the Export Media/Video it just opens Media Encoder and prints my movie. I never see 'your' window. 

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Community Expert ,
May 17, 2023 May 17, 2023

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click file > export > export ..

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Enthusiast ,
May 17, 2023 May 17, 2023

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I afraid that I don't understand. When I hit Export I get

Screenshot 2023-05-17 at 9.29.33 PM.png

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Community Expert ,
May 18, 2023 May 18, 2023

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Click on export Video/Media...

This will open the video export window I showed you earlier.

20230518_015242.png

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Enthusiast ,
May 18, 2023 May 18, 2023

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Screenshot 2023-05-18 at 1.19.24 PM.png

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Community Expert ,
May 18, 2023 May 18, 2023

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set the output to a desktop directory.

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Enthusiast ,
May 18, 2023 May 18, 2023

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I did that. First I put the results it in an Adobe folder on my main hard drive - no go. Then I put the original item on the desktop moving the resource out from the original volume and still I can't get the sound to come through.

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Community Expert ,
May 18, 2023 May 18, 2023

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are you using a mac?

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Enthusiast ,
May 18, 2023 May 18, 2023

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Yes

Screenshot 2023-05-18 at 3.12.49 PM.png

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Community Expert ,
May 18, 2023 May 18, 2023

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that's the problem.

 

do you have access to a pc?

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Enthusiast ,
May 18, 2023 May 18, 2023

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No

 

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Enthusiast ,
May 18, 2023 May 18, 2023

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How is that the problem?

 

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Community Expert ,
May 18, 2023 May 18, 2023

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if you upload your fla to a file server and post a link here, i'll generate that mo4 for you.

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Enthusiast ,
May 18, 2023 May 18, 2023

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I've just uploaded the file to Dropbox

https://www.dropbox.com/s/ht90uggvnys58r6/argonaut.fla?dl=0

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Community Expert ,
May 18, 2023 May 18, 2023

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Community Expert ,
May 18, 2023 May 18, 2023

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Just to make sure, is your audio sync set to Stream? Make sure it is or the audio will not export.

Select the audio layer > go to the Properties panel (Frame tab) > Sound > Sync: Stream.

Mario_CR_0-1684471292472.png

 

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Enthusiast ,
May 19, 2023 May 19, 2023

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That did it! Thank you so much!!!

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