Copy link to clipboard
Copied
Hello,
For the past couple of days if I am working for more than 2 hrs and thirty minutes the stage, color panel, menu bar and pop up windows turn a solid black color. I am then forced to shut the program and restart. I have no idea what to do. Please help!
Thank you,
Justin Miller
reset your preferences -
http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
(or remove Win: C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and
C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\
Mac: /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and
/Users/<username>/Library/Preferences/Adobe/Animate/<version>/)
Copy link to clipboard
Copied
reset your preferences -
http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
(or remove Win: C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and
C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\
Mac: /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and
/Users/<username>/Library/Preferences/Adobe/Animate/<version>/)
Copy link to clipboard
Copied
If resetting your preferences don't work, Try uninstalling animate and reinstalling animate.
Copy link to clipboard
Copied
Ok I will try both thank you!
Copy link to clipboard
Copied
I have been using Adobe Animate for about a week. Takl about lost.... By pure accident I discovered that if I scroll up or down with my mouse, the scene goes black but only the screen. I tried to find what keyboard shortcut was linked to the scroll button but failed, Just though you shuold know.
Over and out, Eyeballdoc
Find more inspiration, events, and resources on the new Adobe Community
Explore Now