panels and window go black

New Here ,
Jun 22, 2018 Jun 22, 2018

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Hello,

             For the past couple of days if I am working for more than 2 hrs and thirty minutes the stage, color panel, menu bar and pop up windows turn a solid black color. I am then forced to shut the program and restart. I have no idea what to do. Please help!

Thank you,

Justin Miller

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correct answers 1 Correct answer

Adobe Community Professional , Jun 23, 2018 Jun 23, 2018
reset your preferences - http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html     (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and                                   C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\                        Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and                                     /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

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Adobe Community Professional ,
Jun 23, 2018 Jun 23, 2018

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reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

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Adobe Community Professional ,
Jun 23, 2018 Jun 23, 2018

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If resetting your preferences don't work, Try uninstalling animate and reinstalling animate.


Multimedia Developer, Character Creator, and Animator.

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New Here ,
Jun 23, 2018 Jun 23, 2018

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Ok I will try both thank you!

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Community Beginner ,
May 11, 2022 May 11, 2022

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LATEST

I have been using Adobe Animate for about a week.  Takl about lost....  By pure accident I discovered that if I scroll up or down with my mouse, the scene goes black but only the screen.  I tried to find  what keyboard shortcut was linked to the scroll button but failed,  Just though you shuold know.

Over and out, Eyeballdoc

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