Problem Creating Video

[steveg89352768]

I'm using Animate. 2023 and Media Encoder 2023 (23.1). When I try to create a 6 minute video (H264) only using bit mapped images. After the export dialog (with AME Render Immediately checked off) is finished, I still get the spinning ball and it takes over 5 minutes to regain editing control of the file. However, there is no final file. Nothing is in the queue window in ME and no file is found based on the path saved in the export windo.  Exporting to a swf is fine.

[kglad]

open ame, then start your export.

[steveg89352768]

There is no file to export.

[steveg89352768]

I meant, I had AME open prior ro exporting

[Nick Gioia]

What OS are you using? If you're using Mac make sure your Mac is updated with Monterey 12.6.2. 

[steveg89352768]

I'm on 12.5.1. I'll update.

[kglad]

if updating your os fails,  uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

reinstall and restart your computer

test

[steveg89352768]

just updating. Trying to export now

[steveg89352768]

it worked!

Thanks for your help!

[Myra Ferguson]

I've seen issues in the past where AME wouldn't render a video when Animate and AME weren't the same version. So even if they're both the most recent version, if Animate is 23.0 and AME is 23.1, then you might try uninstalling AME 23.1 and reinstalling AME 23.0.

[steveg89352768]

Thanks for responding. I upgraded to Ventura and that fixed it

[kglad]

good to hear!