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Problem Creating Video

Community Beginner ,
Jan 25, 2023 Jan 25, 2023

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I'm using Animate. 2023 and Media Encoder 2023 (23.1). When I try to create a 6 minute video (H264) only using bit mapped images. After the export dialog (with AME Render Immediately checked off) is finished, I still get the spinning ball and it takes over 5 minutes to regain editing control of the file. However, there is no final file. Nothing is in the queue window in ME and no file is found based on the path saved in the export windo.  Exporting to a swf is fine.


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Community Expert ,
Jan 25, 2023 Jan 25, 2023

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open ame, then start your export.

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Community Beginner ,
Jan 25, 2023 Jan 25, 2023

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There is no file to export.

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Community Beginner ,
Jan 25, 2023 Jan 25, 2023

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I meant, I had AME open prior ro exporting

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Community Expert ,
Jan 25, 2023 Jan 25, 2023

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What OS are you using? If you're using Mac make sure your Mac is updated with Monterey 12.6.2. 

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Community Beginner ,
Jan 25, 2023 Jan 25, 2023

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I'm on 12.5.1. I'll update.

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Community Expert ,
Jan 25, 2023 Jan 25, 2023

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if updating your os fails,  uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

 

reinstall and restart your computer

 

test

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Community Beginner ,
Jan 25, 2023 Jan 25, 2023

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just updating. Trying to export now

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Community Beginner ,
Jan 25, 2023 Jan 25, 2023

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it worked!

 

Thanks for your help!

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Community Expert ,
Jan 25, 2023 Jan 25, 2023

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I've seen issues in the past where AME wouldn't render a video when Animate and AME weren't the same version. So even if they're both the most recent version, if Animate is 23.0 and AME is 23.1, then you might try uninstalling AME 23.1 and reinstalling AME 23.0.

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Community Beginner ,
Jan 25, 2023 Jan 25, 2023

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Thanks for responding. I upgraded to Ventura and that fixed it

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Community Expert ,
Jan 25, 2023 Jan 25, 2023

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good to hear!

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