• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Problem Creating Video

Community Beginner ,
Jan 25, 2023 Jan 25, 2023

Copy link to clipboard

Copied

I'm using Animate. 2023 and Media Encoder 2023 (23.1). When I try to create a 6 minute video (H264) only using bit mapped images. After the export dialog (with AME Render Immediately checked off) is finished, I still get the spinning ball and it takes over 5 minutes to regain editing control of the file. However, there is no final file. Nothing is in the queue window in ME and no file is found based on the path saved in the export windo.  Exporting to a swf is fine.


Views

277

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 25, 2023 Jan 25, 2023

Copy link to clipboard

Copied

open ame, then start your export.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 25, 2023 Jan 25, 2023

Copy link to clipboard

Copied

There is no file to export.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 25, 2023 Jan 25, 2023

Copy link to clipboard

Copied

I meant, I had AME open prior ro exporting

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 25, 2023 Jan 25, 2023

Copy link to clipboard

Copied

What OS are you using? If you're using Mac make sure your Mac is updated with Monterey 12.6.2. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 25, 2023 Jan 25, 2023

Copy link to clipboard

Copied

I'm on 12.5.1. I'll update.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 25, 2023 Jan 25, 2023

Copy link to clipboard

Copied

if updating your os fails,  uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

 

reinstall and restart your computer

 

test

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 25, 2023 Jan 25, 2023

Copy link to clipboard

Copied

just updating. Trying to export now

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 25, 2023 Jan 25, 2023

Copy link to clipboard

Copied

it worked!

 

Thanks for your help!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 25, 2023 Jan 25, 2023

Copy link to clipboard

Copied

I've seen issues in the past where AME wouldn't render a video when Animate and AME weren't the same version. So even if they're both the most recent version, if Animate is 23.0 and AME is 23.1, then you might try uninstalling AME 23.1 and reinstalling AME 23.0.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 25, 2023 Jan 25, 2023

Copy link to clipboard

Copied

Thanks for responding. I upgraded to Ventura and that fixed it

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 25, 2023 Jan 25, 2023

Copy link to clipboard

Copied

LATEST

good to hear!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines