problem when opening adobe animate

[maxi25208027wm4w]

everytime i open adobe animate after i switch creative cloud accounts it doesnt show anything besides the top bar and the trial button in the corner:

[maxi25208027wm4w]

it wouldnt work even when i switch versions or uninstall it and reinstalling it

[Nicktendo28]

do you have the system requirements to run adobe animate?

https://helpx.adobe.com/animate/system-requirements.html

[edd25365140dgxm]

ive used adobe animate while its working perfectly before this