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Problema al iniciar sesión cuenta de correo equivocada

New Here ,
Aug 30, 2022 Aug 30, 2022

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Hola, 

Estoy tratando de ayudar a una de mis alumnas, creo su cuenta de adobe con una cuenta de correo de electrónico equivocada y no puede iniciar sesión.  En el Creative Cloud no aparece ninguna opción para modificar la cuenta de correo.

 

¿Hay alguna forma en que se pueda solucionar este problema? El Asistente Virtual de Adobe despliega este mensaje "Lo sentimos, estamos cerrados. Por favor, vuelva a visitarnos"

 

Muchas gracias 

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Community Expert ,
Aug 31, 2022 Aug 31, 2022

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You might wish to contact Adobe directly. Adobe Help Center

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New Here ,
Aug 31, 2022 Aug 31, 2022

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I already contacted the Help Center, and the chatbot sent the link toe the Adobe Support Comnunity.

I'm afraid there are situations that do require the help of a person, the chatbot or FAQ provided on the Website are not appropriate for this particular situation.  

 

Thanks for your message, though. 

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