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Unable to draw small things without going outside a certain circle

Community Beginner ,
Apr 07, 2019 Apr 07, 2019

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every time I try to draw small details and things like that for some reason it doesn't work. I dont think that its not a problem with my tablet because it doesn't do this for any other program like FireAlpaca for example. Something weird about that is that if i try to do the same thing with my mouse i can draw small details so maybe it is a problem with the tablet, I dont know. I use to be able to see a small circle whenever i would put my stylus down on the tablet to show me that if i want the line to register it would have to be beyond that circle. but now that circle isn't even there but the same effects are still happening. I can for some reason though just press my stylus to the tablet and make dots. I've had this problem ever since i got Animate CC

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correct answers 1 Correct answer

Community Beginner , Apr 10, 2019 Apr 10, 2019

Someone from Wacom actually already helped me and I think it's fixed now. The problem was fixed by going into Wacom professional service properties, then going into the recovery tab and making sure all 3 boxes say restart the service then make it say restart the service after 0 minutes.

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Guru ,
Apr 07, 2019 Apr 07, 2019

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Hi mate, you should have posted at least the model of your drawing tablet.

See if anything said in this topic brings helpful information:

drawing ANYTHING creates a line in it

I believe that Animate has had input issues with some non-Wacom drawing devices for years.

Good luck!

Nick - Character Designer and Animator, Flash user since 1998
Member of the Flanimate Power Tools team - extensions for character animation

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Community Beginner ,
Apr 08, 2019 Apr 08, 2019

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I have a wacom intros pro.

I looked through that topic and I actually found some helpful information, so I uninstalled the driver and restart my computer. and it started working perfectly. I opened up my laptop today and now the problem is back like it was never fixed.

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Adobe Employee ,
Apr 10, 2019 Apr 10, 2019

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That doesn't look right.  Would you mind getting in touch with us directly using this link?

Contact Customer Care

Thanks,

Preran

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Community Beginner ,
Apr 10, 2019 Apr 10, 2019

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Someone from Wacom actually already helped me and I think it's fixed now. The problem was fixed by going into Wacom professional service properties, then going into the recovery tab and making sure all 3 boxes say restart the service then make it say restart the service after 0 minutes.

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Adobe Employee ,
Apr 10, 2019 Apr 10, 2019

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Thank you for sharing your solution. It should help other users in a similar situation.

Thanks,

Preran

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