Unable to multiply transform. GDI Status: ^1

[Renee @ BU]

I can't use the newest release of Adobe Animate because of this error.

Unable to multiply transform. GDI Status: ^1

Does anyone know the solution?

[Mr. Catnip]

I believe I have fixed this problem....had the same issue every time upon starting the program.  I have an Nvidia Quadro RTX 4000 card that didn't have the proper video settings.  Very first time I ever booted this program up (just today) I got the error.  Read various blogs, leading me to my video settings.  I restored the per-program settings back to default.  Error disappeared...so far.  Hope this helps.

[kglad]

thanks fot that @Mr. Catnip 

[Mr. Catnip]

Actually appears I'm wrong...it still came up, but it doesn't come up on start now?  I have a sneaking suspicion this is some graphics card related setting/driver that's not quite compatiable....because what I did (resetting the program specific graphics settings) stopped the error from coming up on launch, but it did it once again while going through some TUT's.  Unfortunately I've not had enough time to play with this to see a pattern.  

[kglad]

sorry to hear that 

[Valentina35700445ofhc]

Hi!

I am also struggling with the same issue. I am a total beginner and would appreciate if you could specify how to resolve the problem. How and where can i restore the pre-program settings back to default?

TIA 🙂

[Mr. Catnip]

Go into your Nvidia settings/control panel. Under 3D settings find "Manage 3D settings". Go to the tab "Program Settings". Wait for the list to populate and find "Adobe Character Animator" and then "Restore". This should set all video settings required by the program (same for any program, you can customize the video settings for each program). Usually the default is best...but sometimes a 'global change' gets made which can mess with particular programs. This seemed to help upon boot, but I still occasionally get the error...where originally I got it every time. So, I'm suspecting that this is a graphics card issue....but honestly not sure at all. Hope this helps! 🙂

[Thitipong.Po]

I select "Adobe Media Encoder CC" and use your method it work. Thank you.

[Mr. Catnip]

Awesome, glad it helped...it sure seemed to slow the problem down for me! 🙂

[Phorgador]

Awesome, did the trick for me too!
Thanks @Mr. Catnip for the answer and Renee @ BU for the question.
Good animating!

[Mr. Catnip]

You're very welcome! Glad this is helping! 🙂

--
Brett Buchanan

<personal info removed-kglad>

[Creativeinmess]

solved the issue. program was not among the list so i had to manually add it. opened again and no issue for now
tnx a lot!

[avpromedia]

There is no entry for adobe animate  or character animation in the per program list.

[RetroRayTV]

Change you nvidia settings to look like this it fixed it for me 

[Guy Mark]

Fixed.  I installed Animate for the first time yesterday (April 1, 2024.  I got this error upon opening the app (every time) and at other times.  Installing the new update fixed it for me.  

[kglad]

good to hear that @Guy Mark 

[The New Dawn]

That was a lot of reading with no solution. I just installed Animate, wouldn't it be the latest verson? My drivers were recently updated. Has there been any fixes found? 

[kglad]

it should be the latest version compatible with your computer (which is not necessarily the latest version).

[The New Dawn]

I had to read this 3 times before I understood. I guess Ill try a previous version, but I hve an up-to-date TUFF Laptop, so I shoul be good to go. 

[Prathima368538482hgo]

Hey all,  Ive read all the post for this get fixed, no luck. Ive uninstalled and reinstalled, also tried with older version of Animate(2023), the error pops -up shuting the application. Ive corarate subscription for the creative cloud and running on Windows 10. 

Could i get a solution ASAP?  Am in a tight schedule to finish up my project.

[kglad]

uninstall animate including preferences using the cc desktop app

create a new user account. (google your os and how to create a new one.)

restart your computer 

reinstall animate

test

[Gast]

Hello Renee,

I might have find the solution. Apparently there is a bug going on. That means you might need to uninstall and reinstall Adobe Animate so you can go to the latest update. You also might need to go to Adobe Media Encoder to get the update. 

A lot of people are having this problem(including me)so try that. Message me if you have any problems or just google it

[Gast]

Also the reason why is because it wasnt at the year yet for the update

[Renee @ BU]

Hi Ximplo,

Thanks for writing. I had previously uninstalled and did a clean install, but I can always try it again. I am able to use the software. I found the workarounds that I needed to, so it isn't a dire emergency for me at the moment.

[MiZwo]

Hello Ximplo Animations,

I don't think so.

Just now I installed Animate, Media Encoder and a couple another Creative Cloud Applications on a fresh Windows 11 Pro PC and I got the same error "Unable to multiply transform. GDI Status: ^1".

[Minus Front]

reverting back to animate 2023 fixed it for me