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Unable to use Adobe Animate

New Here ,
Nov 20, 2021 Nov 20, 2021

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i am unable to use Adobe animate it is saying that Sorry animate has encounteed an error and needs to close. The reference of the error code is given 102. Please can anyone help me regarding this of how can i use animating without having errors. 

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Code , Error , Performance , Product issue

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Community Expert ,
Nov 21, 2021 Nov 21, 2021

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what's your os?

did animate install without problem, or is that what you're trying (install) to do?

did you use (are or you using) the cc desktop app to install animate?

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New Here ,
Nov 23, 2021 Nov 23, 2021

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My OS is Windows 10
Animate installed without any problems
yeah i am using the creative cloud desktop app for installing aminate

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Community Expert ,
Nov 21, 2021 Nov 21, 2021

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Based on your screenshot, that looks like a Windows machine - make sure your OS and hardware meet Animate's minimum system requirements and as Kglad mentioned, install using the Creative Cloud app. At this point, I would uninstall and install again after a reboot.


Animator and content creator for Animate CC

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