Unknown error; quitting application

[JoeBauer999]

Please help - every few minutes Adobe Animate is freezing with the error message "Unknown error; quitting application" and the only thing I can click is "OK", after which it gives me the option to save my project (if it needs saving) before it quits out. The cause of the freeze is a mystery - it can happen when I'm not doing anything or even immediately after it's opened. I've updated to the latest version, trashed my preferences, updated my tablet driver - it's still happening.

I have a huge amount of work I need to do in Animate and I desperately need it to stop doing this.

Thanks in advance for any help.

[n. tilcheff]

Hi mate,

It's already quite bad, so it may be worthwhile uninstalling, cleaning up and reinstalling Animate.

Since the 'unknown' nature of the error it can be something related to your system, a service being blocked, conflict for resources coming from another piece of software, RAM problems, even HDD/SSD issues.

If it started giving you this error recently and you have an OS backup/snapshot/image, it may be good to try and roll back.

Next things to try are running RAM tests, HDD tests, OS re-install, working on a different computer until you find out what is wrong with this one.

Good luck!

[JoeBauer999]

There's a simple workaround, I realised - the first time it happens in a session, I just click OK and then when it gives me the option to save, I click CANCEL. The software continues working and I don't get bothered by the (apparently completely false) error until the next time I open Animate.

Weird.

[n. tilcheff]

Could this then be related to your auto-recovery file?

[JoeBauer999]

I suppose it makes sense that the error occurs the first time it tries to Autosave ( I have it set to autosave every 10 mins) but once I click cancel, it successfully saves to the recovery file every 10 minutes like it's meant to. I don't know - could it be having a trouble initially creating the recovery file or something?

[n. tilcheff]

Well.. you can switch Auto-recovery off for a while to see if errors will disappear.

(I keep saving my own versions of the files several times a day and never rely on Auto-recovery, so I disable it to not slow me down or write files in system folders on background.)

I've seen too many people here crying and pulling their hair that when I a FLA gets corrupted auto-recovery copy is also useless, so I don't trust it at all.

[JoeBauer999]

I've switched Auto-recovery off the last few days and it still happens, so I guess that's not part of it. As I said, it's not even a problem anymore - just an inaccurate message I have to click to ignore once per session. I'll have to see if it happens with other project files but I won't know for a few months because I'll be working on this same one for a while. Thanks for all the help!

[n. tilcheff]

Good luck with your work, mate!

And thanks for the update!