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JoeBauer999
JoeBauer999
Participating Frequently
September 29, 2019
Question

Unknown error; quitting application

  • September 29, 2019
  • 2 replies
  • 6144 views

Please help - every few minutes Adobe Animate is freezing with the error message "Unknown error; quitting application" and the only thing I can click is "OK", after which it gives me the option to save my project (if it needs saving) before it quits out. The cause of the freeze is a mystery - it can happen when I'm not doing anything or even immediately after it's opened. I've updated to the latest version, trashed my preferences, updated my tablet driver - it's still happening.

I have a huge amount of work I need to do in Animate and I desperately need it to stop doing this.

Thanks in advance for any help.

    This topic has been closed for replies.

    2 replies

    JoeBauer999
    JoeBauer999Author
    Participating Frequently
    October 1, 2019

    There's a simple workaround, I realised - the first time it happens in a session, I just click OK and then when it gives me the option to save, I click CANCEL. The software continues working and I don't get bothered by the (apparently completely false) error until the next time I open Animate.

    Weird.

    n. tilcheff
    n. tilcheff
    Braniac
    October 1, 2019

    Could this then be related to your auto-recovery file?

     

    Nick - Character Designer and Animator, Flash user since 1998 | Member of the Flanimate Power Tools team - extensions for character animation
    JoeBauer999
    JoeBauer999Author
    Participating Frequently
    October 15, 2019
    I suppose it makes sense that the error occurs the first time it tries to Autosave ( I have it set to autosave every 10 mins) but once I click cancel, it successfully saves to the recovery file every 10 minutes like it's meant to. I don't know - could it be having a trouble initially creating the recovery file or something?
    n. tilcheff
    n. tilcheff
    Braniac
    September 29, 2019

    Hi mate,

     

    It's already quite bad, so it may be worthwhile uninstalling, cleaning up and reinstalling Animate.

     

    Since the 'unknown' nature of the error it can be something related to your system, a service being blocked, conflict for resources coming from another piece of software, RAM problems, even HDD/SSD issues.

    If it started giving you this error recently and you have an OS backup/snapshot/image, it may be good to try and roll back.

    Next things to try are running RAM tests, HDD tests, OS re-install, working on a different computer until you find out what is wrong with this one.

     

    Good luck!

     

    Nick - Character Designer and Animator, Flash user since 1998 | Member of the Flanimate Power Tools team - extensions for character animation
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