why Adobe Animate closes after opening? Can anyone help?

[slickback]

So I have a problem that not letting me use this app properly. I just opened Animate 2022 and after closing greeting window it closing entier program. And there is no error screen or something. Just shutting down after few secs. I also have free version of this program, is this fact depends on how app would work after my free period ends? Can I use it after my free period timed out? Pls anyone help 

[kglad]

during the free trial period animate will act the same as during the subscription period.

embed a screenshot showing the "greeting window" you are closing and show how you are closing it.

[slickback]

here is the window, and after you close it the entier program will also shut down

[slickback]

if you wanna know transate for this so here it is, it tells: "error page 404; There is nothing. You wanna search something? Use the links below"

[kglad]

[slickback]

indeed, I press X

[kglad]

first try, resetting the cc app. to reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

if that fails, reset your preferences -

remove

Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C:\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

Mac:

/Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

/Users/<username>/Library/Preferences/Adobe/Animate/<version>/) 

[slickback]

I just tried both, still the same thing, none of them helped... Is there any other solution that can help?

[kglad]

uninstall animate including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer

reinstall animate.

when starting animate, if you have a choice between novice or expert mode, choose expert (assuming you chose novice with the previous install).

[slickback]

Still doesn't work, I dunno what can I do in this situation, it still shutting down

[kglad]

what's your os?

did you install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install anmate?

[KEK26282922e1j7]

Im using Windows 10 and yes, I installed cc from this link you sent. And also used it to install Animate

[KEK26282922e1j7]

Oh this is my other account nevermind

[slickback]

Here we go, Im back on my main account

[kglad]

why do you have more than 1 account? 

did you supply that info about your unusual situation previously?  if so, i missed it.

now, what are the important details of your subscription(s) that are needed to help you?

[slickback]

I have more than one accout because it kinda helps solve the problem, really... You see, when I deleting all the stuff like cc deskshop etc. then creating a new account, I downloading Animate and cc on it. So the program works. But then it shuts down again...

No, I didn't. This is even my first time in this program. I have created my first animation, it was all okay but on the next day THIS happening and I have no clue whats that...

Honestly, I don't know what can help me in this situation... But I really need help

[kglad]

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.