iZotope RX Connect plugin error in Adobe Audition

[Alberto29681517bj8j]

Until a week ago we used Adobe Audition 2022 in conjunction with iZotope RX 10.4 and everything worked normally. I selected the entire audio or just a part of it and sent it to the RX10 through the "RX Connect" plugin. This week we updated Audition to version 2023 and so RX Connect doesn't work anymore. When selecting the RX Connect plugin, its window opens normally, but when you click on "repair" it starts sending the audio to the RX and then the following error message appears:

"Unable to launch the RX Standalone application at path C:\Program Files\RX 10 Audio Editor\win32\iZotope RX 10 Audio Editor.exe. Please reinstall RX to ensure the application exists. Error Code: 2"

I already tried to reinstall iZotope RX 10.4, I already tried to reinstall Audition 2023 and I already tried to reinstall Audition 2022 version, but the problem remains. I don't know what else to do. I don't understand why RX Connect looks for the 32-bit executable of RX10 if only the 64-bit version is installed on the computer. Does anyone have a solution for this problem?

The computer I use has Windows 10 Pro 64 bit installed. iZotope RX plugins are installed in "C:\Program Files\Common Files\VST3\iZotope". iZotope RX 10.4 is installed in "C:\Program Files\iZotope\RX Pro Audio Editor\win64". It also has the "win32" folder, but inside it has only the "RXDoc_Win" file. Detail: The other iZotope RX plugins work normally in Adobe Audition 2023, it is only with RX Connect that this problem occurs.

[Rag and Bone]

I would start by re-scanning your plugins with the plugin manager, then try resetting Auditon's prefs (hold down shift key while launching), and, I'd contact iZotope. 

[Alberto29681517bj8j]

Thank you very much for answering. I will follow your instructions and see if it solves it, if not, I will contact iZotope support. Now, talking to a friend who is a computer technician, he said it's a software problem, it has nothing to do with Windows 10.