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Upvote

Resizing the healing brush causes Audition to crash

Z26579759itwv.
Community Beginner ,
Jun 13, 2025 Jun 13, 2025

I’m using Audition 2025. A few days ago Audition seemed to reset itself (?) and I lost some preferences – I’ve been using the 2025 version for at least the last five months. I’ve tried resizing the healing brush three times with the result being an immediate crash. Just opening a file, hitting the [B] hotkey and resizing it up from 30 to around 50/60 is enough for the program to shut down and an error report prompt to appear.

Bug Unresolved
TOPICS
Performance or Stability , Waveform editor
607
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16 Comments
abhishekkapoor Adobe Employee
Adobe Employee ,
Jun 16, 2025 Jun 16, 2025

Hi Z26579759itwv.,
This issue cannot be reproduced on our local system. Please share more information like your system specification. 

Regards

Abhishek 

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Z26579759itwv.
Community Beginner ,
Jun 17, 2025 Jun 17, 2025

I’m working on an M3 Macbook Pro running Sonoma (14.7.2). Audition is the 2025 version and must have updated (not sure if this was automatic or something I don’t remember approving).

 

Is there a way I could send a short screen recording (i.e. via Google Drive or similar file sharing site)? It would only be a few seconds long, the crash happens immediately.

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Z26579759itwv.
Community Beginner ,
Jun 17, 2025 Jun 17, 2025

More specifically, it’s Adobe Audition 25.3.0.71.

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Mark249009909bug
New Here ,
Jul 08, 2025 Jul 08, 2025

Experiencing the same thing after the last update. Running Audition 25.3 on macOS Sequoia 15.5 - MacBook Pro M3. Changing the size of the Spot Healing Brush in Waveform editor instantly crashes Audition, whether using the keyboard shortcuts or resizing the size in the brush field on the toolbar. Uninstalled the app, deleted preferences, cache files, and everything I could find relating to Audition, then reinstalled. Finally got the warning message to not come up after every crash asking to recover the file or delete it.

 

Until there is a fix with the next update at least I can successfully use the Command-U (Effects > Auto Heal Selection) in Waveform editor to clean up noisy bits.

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SteveG_AudioMasters_ Community Expert
Community Expert ,
Jul 08, 2025 Jul 08, 2025

What would help a lot would be if you could copy the text of the crash log into this thread - that way the developers will get a much better chance of locating the fault. You should be able to locate the appropriate one easily, and you can access them from the Help menu.

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Mark249009909bug
New Here ,
Jul 08, 2025 Jul 08, 2025

Unfortunately, I deleted and trashed the original log files. And surprisingly, since deleting all the related files and reinstalling Audition, the Spot Healing Brush is back to working normally again. 

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Z26579759itwv.
Community Beginner ,
Jul 09, 2025 Jul 09, 2025

I’ve clicked ‘send report’ in the dialogue box at least four times, haven’t heard anything. Tried looking in Console > Sytem Reports just now but there’s nothing there. I don’t know if they get cleared every so often. It happened last week, might try again when I have time

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Mark249009909bug
New Here ,
Jul 10, 2025 Jul 10, 2025

Spot healing brush is crashing again in the Waveform editor. Clicking Reveal Log Files from the Help menu took me to the home >  Library > Caches > Adobe > Audtion > 25.0 > SentryiO-db folder, but I don't see a crash log text file anywhere in those subfolders that I can copy text from.

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SteveG_AudioMasters_ Community Expert
Community Expert ,
Jul 10, 2025 Jul 10, 2025

Maybe this will help: Audition crashed - now what? 

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Jasmine36154512sb5f
New Here ,
Aug 10, 2025 Aug 10, 2025

I am having the same issue. I cannot change the spot healing brush size without it crashing. Here is a crash log. 

 

Log file created: 08/10/25 19:35:39
-------------------------------------
Ticks = 0      <27452> <AuLog.Startup> <5> Begin startup sequence
Ticks = 1703      <27452> <AuLog.Startup> <5> Initializing XML Loader
Ticks = 1718      <27452> <AuLog.Startup> <5> Initializing Application Settings
Ticks = 2046      <27452> <AuLog.Startup> <5> Application: Audition
Ticks = 2046      <27452> <AuLog.Startup> <5> Version: 25.3.0
Ticks = 2046      <27452> <AuLog.Startup> <5> Build: 71
Ticks = 2046      <27452> <AuLog.Startup> <5> AuUI initialization sequence started...
Ticks = 2046      <27452> <AuLog.Startup> <5> Initializing Crash Recovery
Ticks = 2062      <27452> <AuLog.Startup> <5> Previous Crash Detected!!!
Ticks = 4875      <27452> <AuLog.Startup> <5> Initializing AuMediaCoreSupport
Ticks = 4890      <27452> <AuLog.Initializer> <5> Initialized dvacore::debug::DebugMonitorRegistry
Ticks = 4890      <27452> <AuLog.Initializer> <5> Initialized dvacore::locale
Ticks = 4890      <27452> <AuLog.Initializer> <5> Initialized dvacore::commands::async
Ticks = 4890      <27452> <AuLog.Initializer> <5> Initialized dvacore::commands::debug
Ticks = 4890      <27452> <AuLog.Initializer> <5> Initialized dvacore::debug
Ticks = 4890      <27452> <AuLog.Initializer> <5> Initialized dvacore::debug::CreateSpindump
Ticks = 4890      <27452> <AuLog.Initializer> <5> Initialized dvacore::debug::tracerecorder
Ticks = 4890      <27452> <AuLog.Initializer> <5> Initialized dvacore::string::spellcheck
Ticks = 4890      <27452> <AuLog.Initializer> <5> Initialized dvacore::OSComponentRegistry
Ticks = 4890      <27452> <AuLog.Initializer> <5> Initialized WinMemoryPressureWatcher
Ticks = 4890      <27452> <AuLog.Initializer> <5> Initialized dvascripting::threads
Ticks = 4890      <27452> <AuLog.Initializer> <5> Initialized dvascriptingES
Ticks = 4890      <27452> <AuLog.Startup> <5> Initializing AMIO Host
Ticks = 4906      <27452> <AuLog.Initializer> <5> Initialized AmioInfoCache
Ticks = 4906      <27452> <AuLog.Initializer> <5> Initialized AuCore
Ticks = 4906      <27452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Initialize
Ticks = 4906      <27452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::ASLFoundation
Ticks = 4921      <27452> <AuLog.Initializer> <5> Initialized Backend
Ticks = 4937      <27452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Backend
Ticks = 4937      <27452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::DisplaySurface
Ticks = 4937      <27452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::RegistrationServer
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::MediaLayer
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Initialized
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized AmioHost
Ticks = 5015      <27452> <AuLog.Startup> <5> Initializing dvascripting
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized dvascripting
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized dvanet
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized dvaappsupport::analytics::distributionsampler
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized dvaappsupport::analytics::sdmadvancedanalyticslibraryapi
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized dvaappsupport::pankosdmlogger
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized genextend-feedback-sdmtransport
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized dvaappsupport::SplunkLogger
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized dvaappsupport::feature
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized dvaappsupport::SplunkStructuredLogger
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized dvaappsupport::cloudservice::IMSAuthTokenCache
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized dvaappsupport::cloudservice::ServiceRegistry
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized dvaappsupport::commandline
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized dvaappsupport::commandline::commandlinerunner
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized dvaappsupport::commands
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized dvaappsupport::floodgate
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized RegisterRegulatedFeature::GlobalRegulatedServices
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized dvaappsupport::paywall
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized dvaappsupport::progress::progressmessage
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized dvaappsupport::analytics::devicepowermanagement
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized dvaappsupport::analytics::hangmonitorobserver
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized dvaaccelerate::ipp
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized dvamediatypes
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized dvaaudiodevice
Ticks = 5015      <27452> <AuLog.Initializer> <5> Initialized dvaml::preflight
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized dvaml::onnxruntime
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized dvamachinelearning
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized dvamlprocessing.console.RegisterSearchDirectory
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized dvamlprocessing.console.RunModel
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized dvase.console.CheckModelState
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized dvamlprocessing::processing::ProcessingManager
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized dvametadata
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized dvatransport::SocketTransport
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized dvaui::accessibility_support
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized dvaui::uiautomation_support
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized dvaui::selected_app_fonts
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized dvaui::diagnostics::diagnosticviews
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized dvaui::RegisterDrawbot
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized dvaui::factory
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized dvaui::scripting::UIControlEvent
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized RegisterRegulatedFeature::AdobeFonts
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized dvaui::skins
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized dvaui::wacom_support
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized dvaui::drawbot::DirectWriteFontInterface
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized dvaworkspace::sharedui::ShutdownDialog
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized dvaworkspace.sharedui.uhb
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized dvaworkspace
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized dvaworkspace::workspace::bugreporting
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized OCIOAPIProvider
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized MF::CCFilesFeature
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized MF::ColorSpaceCallbacksOwner
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized AudioRenderer
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized CaptioningUtils
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::AudioClip
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::ChildClip
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::Clip
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::ClipLoggingInfo
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::MasterClip
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::VideoClip
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::AudioComponentChain
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::AudioComponentParam
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::Component
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::VideoComponentChain
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::Content
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::NodeRepositoryRope
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized BackEnd::Preferences
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::AudioStream
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::Media
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::VideoStream
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::CompoundProjectItem
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::DehydratedItemLoadContentsQueue
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::ProjectScriptSupport
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::AudioClipTrackItem
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::CaptionDataClipTrack
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::ClipTrackItem
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::EffectGenerativeSession
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::FrameInterpolationGenerativeSession
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::GenerativeExtendSession
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::UpscaleGenerativeSession
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::VariableLayer
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::Variables
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::VideoClipTrackItem
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Backend::VideoTrackGroup
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized dvalutcache
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized VideoFrame
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized ColorSpaceConverter::ColorSpaceCallbacks
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized Transform::DCMTranform
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized PluginLoaderRegistry
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized ImporterHost
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized VideoRenderer
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized CodecSupport::J2KCodec
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized CodecSupport::JPEGDecode
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized CodecSupport::MainConceptCodec
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized CodecSupport::AnimationCodec
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized CodecSupport::AMFDecoder
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized CodecSupport::NvidiaHWEncoder
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized CodecSupport::AMFEncoder
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized CodecSupport::MFDecoder
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized CodecSupport::NvidiaDecoderV12
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized CodecSupport::HapCodec
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized CodecSupport::SonyRAWCodec
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized CodecSupport::EncoderVplEncode
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized CodecSupport::IntelVPLDecoder
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized dvaaudiopluginhost
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized AudioFilterHost
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized ProjectSupport
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized DisplaySurface::SetGFConfiguration
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized DisplaySurface::GPUSnifferHost
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized dvaadameve::GetNextIfComposite
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::GPUSniffer
Ticks = 5046      <27452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::ProjectScriptSupport
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized abe::WritableCDDeviceManager
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized AuBackEnd::cloudservice::ACP:ServiceConstants
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized AuBackend
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized essentialsound::commands
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized AuApplication
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized AuApplication::ProjectItemObjectExtHandler
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized AuApplication::ProjectObjectExtHandler
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized RegisterRegulatedFeature::KSVDelegate
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized dvacrashreporter::Locale
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized dvacrashreporter::CrashReporterAdobe::LogFilePath
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized dvacrashreporter::AppState
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized dvacrashreporter::LogFilePath
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized dvacrashreporter::CrashReporterDVA::LogFilePath
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized dvamediaui::timecodecontrol
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized dvamediaui::uiplayground
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized dvametadataui
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized dvawhatsnew.FeatureListData
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized dynamiclinkui::debugpanel
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized AuUI
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized dvaalgebra::osqp
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized MLUtils::caching::MediaManagerCachePolicyAdapter
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized MLUtils::throttling::ThrottlingManager
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized MLU::processing::operators::normalize
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized MLU::processing::operators::normalizeVector
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized MLU::processing::operators::scale
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized MLU::processing::operators::softmax
Ticks = 5062      <27452> <AuLog.Initializer> <5> Initialized dvadunamis-sdk-binding
Ticks = 5093      <27452> <AuLog.Initializer> <5> Initialized dvaui::ui::UI_Node
Ticks = 5093      <27452> <AuLog.Startup> <5> Initializing AuBackEnd
Ticks = 5203      <27452> <AuLog.Startup> <5> Initializing AuApplication
Ticks = 5203      <27452> <AuLog.Startup> <5> AuApplication initialization sequence started...
Ticks = 5203      <27452> <AuLog.Startup> <5> Intializing dva unit test and console
Ticks = 5203      <27452> <AuLog.Startup> <5> Initializing Audio Device
Ticks = 6015      <27452> <AuLog.Startup> <5> Initializing XMP System
Ticks = 6015      <27452> <AuLog.Startup> <5> Session Host initialization sequence started...
Ticks = 6015      <27452> <AuLog.Startup> <5> Session Host initialization sequence complete.
Ticks = 6015      <27452> <AuLog.Startup> <5> Initializing Document Manager
Ticks = 6015      <27452> <AuLog.Startup> <5> Initializing Project Manager
Ticks = 6015      <27452> <AuLog.Startup> <5> Initializing TimeCode Broadcaster
Ticks = 6015      <27452> <AuLog.Startup> <5> Initializing Clipboard Manager
Ticks = 6015      <27452> <AuLog.Startup> <5> Initializing Preset Manager
Ticks = 6046      <27452> <AuLog.Startup> <5> Initializing Favorites Manager
Ticks = 6046      <27452> <AuLog.Startup> <5> Initializing AutoSave Manager
Ticks = 6046      <27452> <AuLog.Startup> <5> Initializing Essential Sound
Ticks = 6375      <27452> <AuLog.Startup> <5> AuApplication initialization sequence complete.
Ticks = 6375      <27452> <AuLog.Startup> <5> Initializing AuCEPSupport
Ticks = 6375      <27452> <AuLog.Startup> <5> Initializing AsyncQueueManager
Ticks = 6375      <27452> <AuLog.Startup> <5> Initializing AuUI
Ticks = 6390      <27452> <AuLog.Startup> <5> Setting up temp directories
Ticks = 6406      <27452> <AuLog.Startup> <5> Attempting to recover previous sesssion...
Ticks = 7171      <27452> <AuLog.Startup> <5> AuUI initialization sequence complete.
Ticks = 7703      <27452> <AuLog.CommandLine> <5> arguments:
Ticks = 7703      <27452> <AuLog.CommandLine> <5>   C:\Program Files\Adobe\Adobe Audition 2025\Adobe Audition.exe
Ticks = 7703      <27452> <AuLog.CommandLine> <5>   -EIA
Ticks = 7703      <27452> <AuLog.CommandLine> <5>   -EIA "C:\Users\jleung\OneDrive - DOI\Documents\social media\2025 Turtle Support\NPS_2932 Audio Extracted.wav"??
Ticks = 7703      <27452> <AuLog.EditOriginal> <5> Edit in Audition (Pr): C:\Users\jleung\OneDrive - DOI\Documents\social media\2025 Turtle Support\NPS_2932 Audio Extracted.wav
Ticks = 7843      <27452> <AuLog.Startup> <5> Initializing AuCEPSupport
Ticks = 8031      <27452> <CCFilesEOL> <5> Setting feature enabled: false, in app messaging enabled: false
Ticks = 8687      <20648> <MF.WinDirectoryChangeMonitor> <4> System call CreateFile() failed -- drive could not be monitored, driveLetter: "I", lastError: "Error 5: Access is denied.\r\n"
Ticks = 8687      <27740> <MF.WinDirectoryChangeMonitor> <4> System call CreateFile() failed -- drive could not be monitored, driveLetter: "F", lastError: "Error 5: Access is denied.\r\n"
Ticks = 8687      <12112> <MF.WinDirectoryChangeMonitor> <4> System call CreateFile() failed -- drive could not be monitored, driveLetter: "W", lastError: "Error 5: Access is denied.\r\n"
Ticks = 8687      <30800> <MF.WinDirectoryChangeMonitor> <4> System call CreateFile() failed -- drive could not be monitored, driveLetter: "X", lastError: "Error 5: Access is denied.\r\n"
Ticks = 8687      <30288> <MF.WinDirectoryChangeMonitor> <4> System call CreateFile() failed -- drive could not be monitored, driveLetter: "Y", lastError: "Error 5: Access is denied.\r\n"
Ticks = 8687      <20648> <MF.WinDirectoryChangeMonitor> <4> System call CreateFile() failed -- drive could not be monitored, driveLetter: "Z", lastError: "Error 5: Access is denied.\r\n"
Ticks = 8750      <2140> <MF.WinDirectoryChangeMonitor> <4> System call CreateFile() failed -- drive could not be monitored, driveLetter: "S", lastError: "Error 5: Access is denied.\r\n"
Ticks = 8765      <12480> <MF.WinDirectoryChangeMonitor> <4> System call CreateFile() failed -- drive could not be monitored, driveLetter: "P", lastError: "Error 5: Access is denied.\r\n"
Ticks = 8765      <31092> <MF.WinDirectoryChangeMonitor> <4> System call CreateFile() failed -- drive could not be monitored, driveLetter: "Q", lastError: "Error 5: Access is denied.\r\n"
Ticks = 23140      <27452 (main)> <signal> <4> Unhandled exception!
{
}
 
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kens47934286
New Here ,
Aug 13, 2025 Aug 13, 2025

Same issue, MacBook Pro, Apple M2 Max, Audition 25.3

 

SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:041-0700 ThreadID=323490 Component=ngl-lib_NglAppLib Description="InitializeLogger: -------- Initializing session logs --------"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:041-0700 ThreadID=323490 Component=ngl-lib_NglAppLib Description="SetConfig: Discovering environment"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:042-0700 ThreadID=323490 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: No operating configs found"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:042-0700 ThreadID=323490 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: Fallback to NAMED_USER_ONLINE!!"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:042-0700 ThreadID=323490 Component=ngl-lib_NglAppLib Description="SetConfig: OS Name=MAC, OS Version=15.6.0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:042-0700 ThreadID=323490 Component=ngl-lib_NglAppLib Description="SetConfig: NGLLibVersion=1.40.0.10, Environment=5, Runtimemode=NAMED_USER_ONLINE, NpdID="
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:042-0700 ThreadID=323490 Component=ngl-lib_NglAppLib Description="SetConfig succeeded - SetConfig: ClientID=ngl_audition1, AppID=Audition1, AppVersion=25.3.0, NglRunMode=0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:042-0700 ThreadID=323490 Component=ngl-lib_NglAppLib Description="SetConfig: Isotropic0.1747762977000.0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:042-0700 ThreadID=323526 Component=ngl-lib_NglFeatureManager Description="GetOperatingMode : runtime mode : 1"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:042-0700 ThreadID=323490 Component=ngl-lib_NglIngestManager Description="NglIngestManager : Initializing Ingest Manager"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:042-0700 ThreadID=323526 Component=ngl-lib_OSUtils Description="GetConfigValueFromRegOrPlist: finished with status 0 value:"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:042-0700 ThreadID=323526 Component=ngl-lib_NglFeatureManager Description="GetFlagsFromFs: Finished with status: 0 | OsErrorCode: 0 | OsErrorDesc: "
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:043-0700 ThreadID=323526 Component=ngl-lib_OSUtils Description="GetConfigValueFromRegOrPlist: finished with status 0 value:"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:043-0700 ThreadID=323526 Component=ngl-lib_NglFeatureManager Description="ProcessClientJson: client details for client ID Ngl_1_40 is empty"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:043-0700 ThreadID=323526 Component=ngl-lib_OSUtils Description="GetConfigValueFromRegOrPlist: finished with status 0 value:"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:043-0700 ThreadID=323490 Component=ngl-lib_NglIngestManager Description="StartIngestService : Ingest manager started."
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:043-0700 ThreadID=323527 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents : Ingest Process - Started"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:043-0700 ThreadID=323527 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents : Ingest manager State: Running "
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:043-0700 ThreadID=323528 Component=ngl-lib_NglIngestManager Description="MonitorSuccessEventsThread : Ingest Success Event Monitor - Started"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:043-0700 ThreadID=323490 Component=ngl-lib_NglIngestManager Description="StartIngestService : Ingest Monitor success thread started."
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:043-0700 ThreadID=323526 Component=ngl-lib_NGLLibFactory Description="GetIsSoftVirtualizationModeEnabled: Setting Soft Virtual Enviroment Flag as False as VDI is false."
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:043-0700 ThreadID=323490 Component=ngl-lib_SyncManager Description="SyncManager : Initializing SyncManager"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:043-0700 ThreadID=323526 Component=ngl-lib_DataStorageFs Description="DataStorageFs: mFeatureSupported set to 1 at start"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:043-0700 ThreadID=323526 Component=ngl-lib_DataStorageFs Description="SetFeatureSupported: mFeatureSupported set to 0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:043-0700 ThreadID=323490 Component=ngl-lib_SyncManager Description="StartSyncService: Not starting thread as FS migration feature isn't supported"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:043-0700 ThreadID=323490 Component=ngl-lib_NglController Description="SetNgluPath: adobe licensing helper not found in path from NglAppLibConfig, using from default location"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:043-0700 ThreadID=323490 Component=ngl-lib_NglController Description="NglController: constructor invoked in 5 license mode, NglRunMode - 0 & ReInitStatus failure ExtBrwAuth_Enabled:true"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:043-0700 ThreadID=323490 Component=ngl-lib_NglController Description="InitializeProfileUpdates: invoked and running in headed mode"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:043-0700 ThreadID=323490 Component=ngl-lib_NglController Description="InitializeProfileUpdatesInternal: invoked and running in headed mode"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:070-0700 ThreadID=323526 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:072-0700 ThreadID=323526 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:073-0700 ThreadID=323526 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: -25300"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:075-0700 ThreadID=323526 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:081-0700 ThreadID=323526 Component=ngl-lib_DataStorage Description="SaveItemToKcStorageImpl: New note created, key: App Info"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:082-0700 ThreadID=323526 Component=ngl-lib_CertificateVerifier Description="VerifySignatureV2: VerifySignature invoked"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:082-0700 ThreadID=323526 Component=ngl-lib_CertificateVerifier Description="VerifySignatureV2: Public key extracted successfully"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:082-0700 ThreadID=323526 Component=ngl-lib_CertificateVerifier Description="VerifySignatureV2: Call to SecKeyVerifySignature was successful"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:084-0700 ThreadID=323526 Component=ngl-lib_CertificateVerifier Description="VerifySignatureV2: VerifySignature invoked"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:084-0700 ThreadID=323526 Component=ngl-lib_CertificateVerifier Description="VerifySignatureV2: Public key extracted successfully"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:084-0700 ThreadID=323526 Component=ngl-lib_CertificateVerifier Description="VerifySignatureV2: Call to SecKeyVerifySignature was successful"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:085-0700 ThreadID=323526 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:085-0700 ThreadID=323526 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 "
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:085-0700 ThreadID=323526 Component=ngl-lib_InMemoryStorage Description="SetASNP Setting onLocalSignout as it does have a valid value, before - 10 , now - 404"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:085-0700 ThreadID=323526 Component=ngl-lib_NUSecureProfileFetcher Description="ValidateAndGetCachedSP : ASNP from cache successfully retrieved/validated"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:085-0700 ThreadID=323526 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile ASNP ID: 9e42a9cf-9d16-4340-a8c7-ce82874d26d3"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:086-0700 ThreadID=323526 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile Status: Success"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:088-0700 ThreadID=323526 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:088-0700 ThreadID=323526 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: -25300"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:088-0700 ThreadID=323526 Component=ngl-lib_NUSecureProfileDao Description="GetPrefetchedSecureProfile : Prefetched ASNP not found"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:088-0700 ThreadID=323526 Component=ngl-lib_NUSecureProfileFetcher ErrorID=SPDaoLevelStatus:11 Description="ValidateAndGetPrefetchedSP : Failed to fetch prefetched ASNP"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:088-0700 ThreadID=323526 Component=ngl-lib_NglAppLib ErrorID=228 Description="GetPrefetchedNglProfile Status: Data Not Found : Cached NGL Profile"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:088-0700 ThreadID=323526 Component=ngl-lib_NglController Description="GetCachedProfile: Update refresh interval to 84960000 "
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:088-0700 ThreadID=323526 Component=ngl-lib_NglController Description="SetCommitmentFromNglProfile: Setting CommitmentType: YEAR"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:089-0700 ThreadID=323490 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 1 api: 0 data?: no workflow?: no"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:089-0700 ThreadID=323490 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 2 api: 0 data?: no workflow?: no"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:089-0700 ThreadID=323490 Component=ngl-lib_NglController Description="InitializeProfileUpdatesInternal: Initial internal status = 0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:089-0700 ThreadID=323490 Component=ngl-lib_NglController Description="LogCurrentUser: CachedNotValidated UserID=f383e2df1d91ef1795914ed6db0a7e8db0e1cd34"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:089-0700 ThreadID=323585 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Build time SDK Version: 150200"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:089-0700 ThreadID=323490 Component=ngl-lib_NglController Description="GetAMTData: invoked"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:089-0700 ThreadID=323490 Component=ngl-lib_GenericUtils Description="GetInstalledLanguagesFromApplicationXml: Installed languages are en_US"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:089-0700 ThreadID=323490 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: invoked with Passed locales list as en_US,en_GB,en_AE,en_IL,fr_FR,de_DE,ja_JP,fr_CA,nl_NL,it_IT,es_ES,es_MX,pt_BR,sv_SE,da_DK,fi_FI,nb_NO,zh_CN,zh_TW,ko_KR,cs_CZ,ht_HU,pl_PL,ru_RU,uk_UA,tr_TR,sk_SK,sl_SI,eu_ES,ca_ES,hr_HR,ro_RO,fr_MA"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:089-0700 ThreadID=323490 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: Reordered List contains en_US,en_GB,en_AE,en_IL"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:089-0700 ThreadID=323490 Component=ngl-lib_NglController Description="InitializeWorkflows: invoked"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:090-0700 ThreadID=323490 Component=ngl-lib_NglAppLib Description="SetAppRuntimeConfig: AppLocale=en_US"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:096-0700 ThreadID=323490 Component=ngl-lib_OSUtils Description="IsAppSandboxed: calculated IsAppSandboxed: 0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:096-0700 ThreadID=323585 Component=ngl-lib_OSUtils Description="checkEntitlementForAppGroup: for app group: JQ525L2MZD.com.adobe.NGL is 1"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:096-0700 ThreadID=323585 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Platform is Not Virtual | VDI: 0 "
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:096-0700 ThreadID=323612 Component=ngl-lib_NglController Description="InitialProfileTimer: app is licensed"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:096-0700 ThreadID=323613 Component=ngl-lib_NUSecureProfileFetcher Description="GetDeviceTokenAndProfile : invoked"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:097-0700 ThreadID=323527 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:098-0700 ThreadID=323527 Component=ngl-lib_NglIngestManager ErrorID=214 Description="GetAccessToken : Failed to fetch access token"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:098-0700 ThreadID=323527 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: -25300"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:098-0700 ThreadID=323527 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:098-0700 ThreadID=323527 Component=ngl-lib_HTTPRequestMac Description="SendHttpRequestSyncInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:098-0700 ThreadID=323613 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:099-0700 ThreadID=323613 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:100-0700 ThreadID=323613 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: -25300"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:100-0700 ThreadID=323613 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:100-0700 ThreadID=323613 Component=ngl-lib_HTTPRequestMac Description="SendHttpRequestSyncInternal: Calling endpoint https://ims-prod06.adobelogin.com/ims/token/v4"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:313-0700 ThreadID=323609 Component=ngl-lib_HttpRequestDelegate Description="didReceiveResponse: Received Response with status 200"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:313-0700 ThreadID=323609 Component=ngl-lib_HttpRequestDelegate Description="didReceiveData: URLSessionDataTask didReceiveData 2796 bytes"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:315-0700 ThreadID=323613 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete, received status 0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:315-0700 ThreadID=323613 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceTokenInternal -> LogHttpResponse : clientId: ngl_audition1 | ScopeId: openid,AdobeID | UserAgent: NGL Client/1.40.0.10 (MAC/15.6.0) [2025-08-13T11:07:54.454-0700] | HttpRequestStatus: 0 | HttpResponseCode: 200 | X-Debug-Id: 395661bc-da7c-4d6e-bc9e-2a054223313f"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:315-0700 ThreadID=323613 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchAccessToken returned : 0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:315-0700 ThreadID=323613 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken: IMS http request success, trigger update IMS status"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:315-0700 ThreadID=323650 Component=ngl-lib_NgluCommands Description="UpdateSSOFiles Updated flag file with value IMS_ACTIVE"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:315-0700 ThreadID=323650 Component=ngl-lib_NgluCommands Description="Update IMS status to file succeed"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:318-0700 ThreadID=323613 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:318-0700 ThreadID=323613 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: -25300"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:320-0700 ThreadID=323613 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:328-0700 ThreadID=323613 Component=ngl-lib_DataStorage Description="SaveItemToKcStorageImpl: New note created, key: App Info"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:329-0700 ThreadID=323613 Component=ngl-lib_CertificateVerifier Description="VerifySignatureV2: VerifySignature invoked"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:329-0700 ThreadID=323613 Component=ngl-lib_CertificateVerifier Description="VerifySignatureV2: Public key extracted successfully"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:329-0700 ThreadID=323613 Component=ngl-lib_CertificateVerifier Description="VerifySignatureV2: Call to SecKeyVerifySignature was successful"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:331-0700 ThreadID=323613 Component=ngl-lib_CertificateVerifier Description="VerifySignatureV2: VerifySignature invoked"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:331-0700 ThreadID=323613 Component=ngl-lib_CertificateVerifier Description="VerifySignatureV2: Public key extracted successfully"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:331-0700 ThreadID=323613 Component=ngl-lib_CertificateVerifier Description="VerifySignatureV2: Call to SecKeyVerifySignature was successful"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:331-0700 ThreadID=323613 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:332-0700 ThreadID=323613 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 "
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:332-0700 ThreadID=323613 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: -25300"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:332-0700 ThreadID=323613 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: Fetching Information for User : Req-Id-94539487-dce9-4d1d-ba76-08acc7d6f70d"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:332-0700 ThreadID=323613 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:332-0700 ThreadID=323613 Component=ngl-lib_HTTPRequestMac Description="SendHttpRequestSyncInternal: Calling endpoint https://lcs-cops.adobe.io/desktops/access_profile/v3?include_signatures=true&include_profiles_as_str..."
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:374-0700 ThreadID=323511 Component=ngl-lib_HttpRequestDelegate Description="didReceiveResponse: Received Response with status 200"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:374-0700 ThreadID=323641 Component=ngl-lib_HttpRequestDelegate Description="didCompleteWithError: Got empty response"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:374-0700 ThreadID=323527 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete, received status 0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:527-0700 ThreadID=323638 Component=ngl-lib_HttpRequestDelegate Description="didReceiveResponse: Received Response with status 304"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:527-0700 ThreadID=323638 Component=ngl-lib_HttpRequestDelegate Description="didCompleteWithError: Got empty response"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:527-0700 ThreadID=323613 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete, received status 0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:527-0700 ThreadID=323613 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-Request-Id: Req-Id-94539487-dce9-4d1d-ba76-08acc7d6f70d"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:527-0700 ThreadID=323613 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-NGL-Desktop-ASNP-Flags: "
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:527-0700 ThreadID=323613 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: Received 204/304 in http request"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:527-0700 ThreadID=323613 Component=ngl-lib_NamedUserCOPRetriever Description="GetCOP : Recieved a 204 "
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:530-0700 ThreadID=323613 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:531-0700 ThreadID=323613 Component=ngl-lib_NUSecureProfileFetcher ErrorID=COPRetrieverStatus:13 Description="GetDeviceTokenAndProfile : We have a valid access token but could not reach COPS, fill in userprofile from IMS"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:531-0700 ThreadID=323613 Component=ngl-lib_NglAppLib ErrorID=110 Description="GetLatestNglProfile Status: Unhandled Error"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:531-0700 ThreadID=323613 Component=ngl-lib_NglController Description="ProcessV2Profile: mIsTempLicense=0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:531-0700 ThreadID=323613 Component=ngl-lib_NglController Description="ProcessV2Profile: request id: 2 api: 0 call-status: 110 profile-status: 110 sequence: initial workflow?: no spinner?: no"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:531-0700 ThreadID=323613 Component=ngl-lib_NglController Description="HandleV2Response: Handle NUL response (request 2 type 4 status 110 sequence initial)"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:531-0700 ThreadID=323613 Component=ngl-lib_NglController Description="ProcessV2Profile: request id: 2 api: 0 call-status: 110 profile-status: 110 sequence: initial workflow?: no spinner?: no"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:531-0700 ThreadID=323613 Component=ngl-lib_NglController Description="ProcessV2Profile: Initial profile fetch got NO CONTENT response from server, use cached profile"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:531-0700 ThreadID=323613 Component=ngl-lib_NglController Description="ProcessV2Profile: Initial profile failure: licensed from cache (profile status 0)"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:531-0700 ThreadID=323613 Component=ngl-lib_NglController Description="LogCurrentUser: Cached UserID=f383e2df1d91ef1795914ed6db0a7e8db0e1cd34"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:531-0700 ThreadID=323613 Component=ngl-lib_NglController Description="NotifyData: request id: 2 api: 0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:531-0700 ThreadID=323613 Component=ngl-lib_NglSDKInterface Description="SetLatestProfileDataId: invoked with id: 2"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:531-0700 ThreadID=323613 Component=ngl-lib_NglController Description="StartRecurringAuthAndProfileChecks: invoked"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:531-0700 ThreadID=323613 Component=ngl-lib_NglController Description="EnableProfileRefresh: invoked"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:532-0700 ThreadID=323671 Component=ngl-lib_NglFeatureManager Description="GetFlagsFromFs: Finished with status: 0 | OsErrorCode: 0 | OsErrorDesc: "
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:532-0700 ThreadID=323671 Component=ngl-lib_OSUtils Description="GetConfigValueFromRegOrPlist: finished with status 0 value:"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:532-0700 ThreadID=323671 Component=ngl-lib_NglFeatureManager Description="ProcessClientJson: client details for client ID Ngl_1_40 is empty"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:54:532-0700 ThreadID=323671 Component=ngl-lib_NglFeatureManager Description="FetchFlagsAsync : FetchFlags returned with status code: 15"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:59:047-0700 ThreadID=323530 Component=ngl-lib_OSUtils Description="GetConfigValueFromRegOrPlist: finished with status 0 value:"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:07:59:059-0700 ThreadID=323530 Component=ngl-lib_NglController Description="PostLogFile: Too many log files combined all versions of the app, discarding old 1 files before uploading"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:00:064-0700 ThreadID=323490 Component=ngl-lib_NglController Description="GetIMSLibPath: invoked"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:00:064-0700 ThreadID=323490 Component=ngl-lib_NglAppLib Description="GetIMSLibPath Status: Success"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:104-0700 ThreadID=323490 Component=ngl-lib_NglController Description="GetNglMenuItems: invoked"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:104-0700 ThreadID=323490 Component=ngl-lib_NglController Description="GetCurrentUserEmail: invoked"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:122-0700 ThreadID=323490 Component=ngl-lib_NglController Description="GetIMSLibPath: invoked"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:122-0700 ThreadID=323490 Component=ngl-lib_NglAppLib Description="GetIMSLibPath Status: Success"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:155-0700 ThreadID=323490 Component=ngl-lib_NglController Description="GetProfile: request 2 recieved"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:155-0700 ThreadID=323490 Component=ngl-lib_NglController Description="GetProfile: request 2 returned status 0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:155-0700 ThreadID=323490 Component=ngl-lib_NglController Description="GetAMTData: invoked"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:155-0700 ThreadID=323490 Component=ngl-lib_GenericUtils Description="GetInstalledLanguagesFromApplicationXml: Installed languages are en_US"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:155-0700 ThreadID=323490 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: invoked with Passed locales list as en_US"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:155-0700 ThreadID=323490 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: Reordered List contains en_US"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:160-0700 ThreadID=323490 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:160-0700 ThreadID=323795 Component=ngl-lib_NglController Description="GetImsAccessToken: invoked clientId: audition-dunamis-sdk clientScope: AdobeID,openid,piip_read data?: yes workflow?: yes forceRefresh:no"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:160-0700 ThreadID=323795 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 3 api: 2 data?: yes workflow?: yes"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:162-0700 ThreadID=324094 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:163-0700 ThreadID=324094 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:163-0700 ThreadID=324094 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchCachedAccessToken returned : 45"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:165-0700 ThreadID=324094 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: -25300"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:165-0700 ThreadID=324094 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:165-0700 ThreadID=324094 Component=ngl-lib_HTTPRequestMac Description="SendHttpRequestSyncInternal: Calling endpoint https://ims-prod06.adobelogin.com/ims/token/v4"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:343-0700 ThreadID=323638 Component=ngl-lib_HttpRequestDelegate Description="didReceiveResponse: Received Response with status 200"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:343-0700 ThreadID=323761 Component=ngl-lib_HttpRequestDelegate Description="didReceiveData: URLSessionDataTask didReceiveData 2819 bytes"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:343-0700 ThreadID=324094 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete, received status 0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:344-0700 ThreadID=324094 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceTokenInternal -> LogHttpResponse : clientId: audition-dunamis-sdk | ScopeId: AdobeID,openid,piip_read | UserAgent: NGL Client/1.40.0.10 (MAC/15.6.0) [2025-08-13T11:07:54.454-0700] | HttpRequestStatus: 0 | HttpResponseCode: 200 | X-Debug-Id: 395661bc-da7c-4d6e-bc9e-2a054223313f"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:344-0700 ThreadID=324094 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchAccessToken returned : 0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:344-0700 ThreadID=324094 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken: IMS http request success, trigger update IMS status"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:344-0700 ThreadID=324094 Component=ngl-lib_NglCommonLib Description="ImsAccessTokenInternal - returned with NglStatusCode:0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:344-0700 ThreadID=324094 Component=ngl-lib_NglAppLib Description="ImsAccessToken Status: Success"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:344-0700 ThreadID=324094 Component=ngl-lib_NglController Description="ProcessImsResult: request id: 3 api: 2 status: 0 workflow?: yes spinner?: no"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:344-0700 ThreadID=324094 Component=ngl-lib_NglController Description="NotifyData: request id: 3 api: 2"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:344-0700 ThreadID=323490 Component=ngl-lib_NglController Description="GetImsAccessToken: request 3 recieved"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:344-0700 ThreadID=323490 Component=ngl-lib_NglController Description="GetImsAccessToken: request 3 returned status 0"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:345-0700 ThreadID=324100 Component=ngl-lib_NgluCommands Description="UpdateSSOFiles Updated flag file with value IMS_ACTIVE"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:345-0700 ThreadID=324100 Component=ngl-lib_NgluCommands Description="Update IMS status to file succeed"
SessionID=ef76bda9-8077-461a-a642-f25286e5f869.1755108474041 Timestamp=2025-08-13T11:08:14:368-0700 ThreadID=323670 Component=ngl-lib_SSOWatcher Description="ProcessSSOFileData: IMS Active event detected"

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kens47934286
New Here ,
Aug 13, 2025 Aug 13, 2025

First of 3 crashes.

SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:602-0700 ThreadID=274002 Component=ngl-lib_NglAppLib Description="InitializeLogger: -------- Initializing session logs --------"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:602-0700 ThreadID=274002 Component=ngl-lib_NglAppLib Description="SetConfig: Discovering environment"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:602-0700 ThreadID=274002 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: No operating configs found"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:602-0700 ThreadID=274002 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: Fallback to NAMED_USER_ONLINE!!"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:603-0700 ThreadID=274002 Component=ngl-lib_NglAppLib Description="SetConfig: OS Name=MAC, OS Version=15.6.0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:603-0700 ThreadID=274002 Component=ngl-lib_NglAppLib Description="SetConfig: NGLLibVersion=1.40.0.10, Environment=5, Runtimemode=NAMED_USER_ONLINE, NpdID="
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:603-0700 ThreadID=274002 Component=ngl-lib_NglAppLib Description="SetConfig succeeded - SetConfig: ClientID=ngl_audition1, AppID=Audition1, AppVersion=25.3.0, NglRunMode=0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:603-0700 ThreadID=274002 Component=ngl-lib_NglAppLib Description="SetConfig: Isotropic0.1747762977000.0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:603-0700 ThreadID=274129 Component=ngl-lib_NglFeatureManager Description="GetOperatingMode : runtime mode : 1"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:603-0700 ThreadID=274002 Component=ngl-lib_NglIngestManager Description="NglIngestManager : Initializing Ingest Manager"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:603-0700 ThreadID=274129 Component=ngl-lib_OSUtils Description="GetConfigValueFromRegOrPlist: finished with status 0 value:"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:604-0700 ThreadID=274129 Component=ngl-lib_NglFeatureManager Description="GetFlagsFromFs: Finished with status: 0 | OsErrorCode: 0 | OsErrorDesc: "
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:604-0700 ThreadID=274129 Component=ngl-lib_OSUtils Description="GetConfigValueFromRegOrPlist: finished with status 0 value:"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:604-0700 ThreadID=274129 Component=ngl-lib_NglFeatureManager Description="ProcessClientJson: client details for client ID Ngl_1_40 is empty"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:604-0700 ThreadID=274129 Component=ngl-lib_OSUtils Description="GetConfigValueFromRegOrPlist: finished with status 0 value:"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:604-0700 ThreadID=274129 Component=ngl-lib_NGLLibFactory Description="GetIsSoftVirtualizationModeEnabled: Setting Soft Virtual Enviroment Flag as False as VDI is false."
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:604-0700 ThreadID=274129 Component=ngl-lib_DataStorageFs Description="DataStorageFs: mFeatureSupported set to 1 at start"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:605-0700 ThreadID=274002 Component=ngl-lib_NglIngestManager Description="StartIngestService : Ingest manager started."
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:605-0700 ThreadID=274129 Component=ngl-lib_DataStorageFs Description="SetFeatureSupported: mFeatureSupported set to 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:605-0700 ThreadID=274130 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents : Ingest Process - Started"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:605-0700 ThreadID=274130 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents : Ingest manager State: Running "
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:605-0700 ThreadID=274131 Component=ngl-lib_NglIngestManager Description="MonitorSuccessEventsThread : Ingest Success Event Monitor - Started"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:605-0700 ThreadID=274002 Component=ngl-lib_NglIngestManager Description="StartIngestService : Ingest Monitor success thread started."
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:605-0700 ThreadID=274002 Component=ngl-lib_SyncManager Description="SyncManager : Initializing SyncManager"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:605-0700 ThreadID=274002 Component=ngl-lib_SyncManager Description="StartSyncService: Not starting thread as FS migration feature isn't supported"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:605-0700 ThreadID=274002 Component=ngl-lib_NglController Description="SetNgluPath: adobe licensing helper not found in path from NglAppLibConfig, using from default location"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:605-0700 ThreadID=274002 Component=ngl-lib_NglController Description="NglController: constructor invoked in 5 license mode, NglRunMode - 0 & ReInitStatus failure ExtBrwAuth_Enabled:true"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:605-0700 ThreadID=274002 Component=ngl-lib_NglController Description="InitializeProfileUpdates: invoked and running in headed mode"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:605-0700 ThreadID=274002 Component=ngl-lib_NglController Description="InitializeProfileUpdatesInternal: invoked and running in headed mode"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:637-0700 ThreadID=274129 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:639-0700 ThreadID=274129 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:641-0700 ThreadID=274129 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: -25300"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:643-0700 ThreadID=274129 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:649-0700 ThreadID=274129 Component=ngl-lib_DataStorage Description="SaveItemToKcStorageImpl: New note created, key: App Info"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:650-0700 ThreadID=274129 Component=ngl-lib_CertificateVerifier Description="VerifySignatureV2: VerifySignature invoked"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:650-0700 ThreadID=274129 Component=ngl-lib_CertificateVerifier Description="VerifySignatureV2: Public key extracted successfully"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:651-0700 ThreadID=274129 Component=ngl-lib_CertificateVerifier Description="VerifySignatureV2: Call to SecKeyVerifySignature was successful"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:653-0700 ThreadID=274129 Component=ngl-lib_CertificateVerifier Description="VerifySignatureV2: VerifySignature invoked"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:653-0700 ThreadID=274129 Component=ngl-lib_CertificateVerifier Description="VerifySignatureV2: Public key extracted successfully"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:654-0700 ThreadID=274129 Component=ngl-lib_CertificateVerifier Description="VerifySignatureV2: Call to SecKeyVerifySignature was successful"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:654-0700 ThreadID=274129 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:655-0700 ThreadID=274129 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 "
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:655-0700 ThreadID=274129 Component=ngl-lib_InMemoryStorage Description="SetASNP Setting onLocalSignout as it does have a valid value, before - 10 , now - 404"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:655-0700 ThreadID=274129 Component=ngl-lib_NUSecureProfileFetcher Description="ValidateAndGetCachedSP : ASNP from cache successfully retrieved/validated"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:655-0700 ThreadID=274129 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile ASNP ID: 9e42a9cf-9d16-4340-a8c7-ce82874d26d3"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:655-0700 ThreadID=274129 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile Status: Success"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:657-0700 ThreadID=274129 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:658-0700 ThreadID=274129 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: -25300"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:658-0700 ThreadID=274129 Component=ngl-lib_NUSecureProfileDao Description="GetPrefetchedSecureProfile : Prefetched ASNP not found"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:658-0700 ThreadID=274129 Component=ngl-lib_NUSecureProfileFetcher ErrorID=SPDaoLevelStatus:11 Description="ValidateAndGetPrefetchedSP : Failed to fetch prefetched ASNP"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:658-0700 ThreadID=274129 Component=ngl-lib_NglAppLib ErrorID=228 Description="GetPrefetchedNglProfile Status: Data Not Found : Cached NGL Profile"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:658-0700 ThreadID=274129 Component=ngl-lib_NglController Description="GetCachedProfile: Update refresh interval to 84960000 "
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:658-0700 ThreadID=274129 Component=ngl-lib_NglController Description="SetCommitmentFromNglProfile: Setting CommitmentType: YEAR"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:658-0700 ThreadID=274002 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 1 api: 0 data?: no workflow?: no"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:658-0700 ThreadID=274002 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 2 api: 0 data?: no workflow?: no"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:658-0700 ThreadID=274002 Component=ngl-lib_NglController Description="InitializeProfileUpdatesInternal: Initial internal status = 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:658-0700 ThreadID=274002 Component=ngl-lib_NglController Description="LogCurrentUser: CachedNotValidated UserID=f383e2df1d91ef1795914ed6db0a7e8db0e1cd34"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:658-0700 ThreadID=274186 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Build time SDK Version: 150200"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:659-0700 ThreadID=274002 Component=ngl-lib_NglController Description="GetAMTData: invoked"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:659-0700 ThreadID=274002 Component=ngl-lib_GenericUtils Description="GetInstalledLanguagesFromApplicationXml: Installed languages are en_US"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:659-0700 ThreadID=274002 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: invoked with Passed locales list as en_US,en_GB,en_AE,en_IL,fr_FR,de_DE,ja_JP,fr_CA,nl_NL,it_IT,es_ES,es_MX,pt_BR,sv_SE,da_DK,fi_FI,nb_NO,zh_CN,zh_TW,ko_KR,cs_CZ,ht_HU,pl_PL,ru_RU,uk_UA,tr_TR,sk_SK,sl_SI,eu_ES,ca_ES,hr_HR,ro_RO,fr_MA"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:659-0700 ThreadID=274002 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: Reordered List contains en_US,en_GB,en_AE,en_IL"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:660-0700 ThreadID=274002 Component=ngl-lib_NglController Description="InitializeWorkflows: invoked"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:660-0700 ThreadID=274002 Component=ngl-lib_NglAppLib Description="SetAppRuntimeConfig: AppLocale=en_US"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:666-0700 ThreadID=274186 Component=ngl-lib_OSUtils Description="checkEntitlementForAppGroup: for app group: JQ525L2MZD.com.adobe.NGL is 1"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:666-0700 ThreadID=274002 Component=ngl-lib_OSUtils Description="IsAppSandboxed: calculated IsAppSandboxed: 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:666-0700 ThreadID=274186 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Platform is Not Virtual | VDI: 0 "
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:666-0700 ThreadID=274216 Component=ngl-lib_NglController Description="InitialProfileTimer: app is licensed"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:666-0700 ThreadID=274217 Component=ngl-lib_NUSecureProfileFetcher Description="GetDeviceTokenAndProfile : invoked"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:667-0700 ThreadID=274130 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:667-0700 ThreadID=274130 Component=ngl-lib_NglIngestManager ErrorID=214 Description="GetAccessToken : Failed to fetch access token"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:668-0700 ThreadID=274130 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: -25300"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:668-0700 ThreadID=274130 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:668-0700 ThreadID=274130 Component=ngl-lib_HTTPRequestMac Description="SendHttpRequestSyncInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:668-0700 ThreadID=274217 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:669-0700 ThreadID=274217 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:669-0700 ThreadID=274217 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: -25300"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:669-0700 ThreadID=274217 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:669-0700 ThreadID=274217 Component=ngl-lib_HTTPRequestMac Description="SendHttpRequestSyncInternal: Calling endpoint https://ims-prod06.adobelogin.com/ims/token/v4"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:885-0700 ThreadID=274262 Component=ngl-lib_HttpRequestDelegate Description="didReceiveResponse: Received Response with status 200"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:885-0700 ThreadID=274262 Component=ngl-lib_HttpRequestDelegate Description="didReceiveData: URLSessionDataTask didReceiveData 2796 bytes"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:885-0700 ThreadID=274217 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete, received status 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:885-0700 ThreadID=274217 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceTokenInternal -> LogHttpResponse : clientId: ngl_audition1 | ScopeId: openid,AdobeID | UserAgent: NGL Client/1.40.0.10 (MAC/15.6.0) [2025-08-13T09:41:13.480-0700] | HttpRequestStatus: 0 | HttpResponseCode: 200 | X-Debug-Id: d5155a52-1d38-4804-9be4-fa99513f16aa"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:885-0700 ThreadID=274217 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchAccessToken returned : 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:885-0700 ThreadID=274217 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken: IMS http request success, trigger update IMS status"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:885-0700 ThreadID=274289 Component=ngl-lib_NgluCommands Description="UpdateSSOFiles Updated flag file with value IMS_ACTIVE"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:886-0700 ThreadID=274289 Component=ngl-lib_NgluCommands Description="Update IMS status to file succeed"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:887-0700 ThreadID=274217 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:887-0700 ThreadID=274217 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: -25300"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:889-0700 ThreadID=274217 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:895-0700 ThreadID=274217 Component=ngl-lib_DataStorage Description="SaveItemToKcStorageImpl: New note created, key: App Info"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:896-0700 ThreadID=274217 Component=ngl-lib_CertificateVerifier Description="VerifySignatureV2: VerifySignature invoked"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:896-0700 ThreadID=274217 Component=ngl-lib_CertificateVerifier Description="VerifySignatureV2: Public key extracted successfully"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:896-0700 ThreadID=274217 Component=ngl-lib_CertificateVerifier Description="VerifySignatureV2: Call to SecKeyVerifySignature was successful"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:897-0700 ThreadID=274217 Component=ngl-lib_CertificateVerifier Description="VerifySignatureV2: VerifySignature invoked"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:897-0700 ThreadID=274217 Component=ngl-lib_CertificateVerifier Description="VerifySignatureV2: Public key extracted successfully"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:897-0700 ThreadID=274217 Component=ngl-lib_CertificateVerifier Description="VerifySignatureV2: Call to SecKeyVerifySignature was successful"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:898-0700 ThreadID=274217 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:898-0700 ThreadID=274217 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 "
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:899-0700 ThreadID=274217 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: -25300"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:899-0700 ThreadID=274217 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: Fetching Information for User : Req-Id-b64e723b-c59a-4754-96d0-f74061995562"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:899-0700 ThreadID=274217 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:899-0700 ThreadID=274217 Component=ngl-lib_HTTPRequestMac Description="SendHttpRequestSyncInternal: Calling endpoint https://lcs-cops.adobe.io/desktops/access_profile/v3?include_signatures=true&include_profiles_as_str..."
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:938-0700 ThreadID=274262 Component=ngl-lib_HttpRequestDelegate Description="didReceiveResponse: Received Response with status 200"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:938-0700 ThreadID=274220 Component=ngl-lib_HttpRequestDelegate Description="didCompleteWithError: Got empty response"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:938-0700 ThreadID=274130 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete, received status 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:987-0700 ThreadID=274002 Component=ngl-lib_NglController Description="GetIMSLibPath: invoked"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:13:987-0700 ThreadID=274002 Component=ngl-lib_NglAppLib Description="GetIMSLibPath Status: Success"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:085-0700 ThreadID=274119 Component=ngl-lib_HttpRequestDelegate Description="didReceiveResponse: Received Response with status 304"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:085-0700 ThreadID=274220 Component=ngl-lib_HttpRequestDelegate Description="didCompleteWithError: Got empty response"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:085-0700 ThreadID=274217 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete, received status 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:085-0700 ThreadID=274217 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-Request-Id: Req-Id-b64e723b-c59a-4754-96d0-f74061995562"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:085-0700 ThreadID=274217 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-NGL-Desktop-ASNP-Flags: "
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:085-0700 ThreadID=274217 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: Received 204/304 in http request"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:085-0700 ThreadID=274217 Component=ngl-lib_NamedUserCOPRetriever Description="GetCOP : Recieved a 204 "
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:087-0700 ThreadID=274217 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:087-0700 ThreadID=274217 Component=ngl-lib_NUSecureProfileFetcher ErrorID=COPRetrieverStatus:13 Description="GetDeviceTokenAndProfile : We have a valid access token but could not reach COPS, fill in userprofile from IMS"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:087-0700 ThreadID=274217 Component=ngl-lib_NglAppLib ErrorID=110 Description="GetLatestNglProfile Status: Unhandled Error"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:088-0700 ThreadID=274217 Component=ngl-lib_NglController Description="ProcessV2Profile: mIsTempLicense=0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:088-0700 ThreadID=274217 Component=ngl-lib_NglController Description="ProcessV2Profile: request id: 2 api: 0 call-status: 110 profile-status: 110 sequence: initial workflow?: no spinner?: no"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:088-0700 ThreadID=274217 Component=ngl-lib_NglController Description="HandleV2Response: Handle NUL response (request 2 type 4 status 110 sequence initial)"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:088-0700 ThreadID=274217 Component=ngl-lib_NglController Description="ProcessV2Profile: request id: 2 api: 0 call-status: 110 profile-status: 110 sequence: initial workflow?: no spinner?: no"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:088-0700 ThreadID=274217 Component=ngl-lib_NglController Description="ProcessV2Profile: Initial profile fetch got NO CONTENT response from server, use cached profile"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:088-0700 ThreadID=274217 Component=ngl-lib_NglController Description="ProcessV2Profile: Initial profile failure: licensed from cache (profile status 0)"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:088-0700 ThreadID=274217 Component=ngl-lib_NglController Description="LogCurrentUser: Cached UserID=f383e2df1d91ef1795914ed6db0a7e8db0e1cd34"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:088-0700 ThreadID=274217 Component=ngl-lib_NglController Description="NotifyData: request id: 2 api: 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:088-0700 ThreadID=274217 Component=ngl-lib_NglSDKInterface Description="SetLatestProfileDataId: invoked with id: 2"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:088-0700 ThreadID=274217 Component=ngl-lib_NglController Description="StartRecurringAuthAndProfileChecks: invoked"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:088-0700 ThreadID=274217 Component=ngl-lib_NglController Description="EnableProfileRefresh: invoked"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:089-0700 ThreadID=274338 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:090-0700 ThreadID=274338 Component=ngl-lib_OSUtils Description="GetConfigValueFromRegOrPlist: finished with status 0 value:"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:090-0700 ThreadID=274338 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: -25300"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:090-0700 ThreadID=274338 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request about to start"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:090-0700 ThreadID=274338 Component=ngl-lib_HTTPRequestMac Description="SendHttpRequestSyncInternal: Calling endpoint https://p13n.adobe.io/fg/api/v2/feature?clientId=NglBaseFeatureClient&clientId=Ngl_Audition1&clientI..."
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:367-0700 ThreadID=274276 Component=ngl-lib_HttpRequestDelegate Description="didReceiveResponse: Received Response with status 304"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:367-0700 ThreadID=274276 Component=ngl-lib_HttpRequestDelegate Description="didCompleteWithError: Got empty response"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:367-0700 ThreadID=274338 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request complete, received status 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:368-0700 ThreadID=274338 Component=ngl-lib_NglFeatureManager Description="FetchFlagsFromFloodgate: Received 304 in http request, Not Modified"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:368-0700 ThreadID=274338 Component=ngl-lib_NglFeatureManager Description="UpdateFeatureFetchSSOFile: FS write status: 0 | OsErrorCode: 0 | OsErrorDesc: "
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:368-0700 ThreadID=274338 Component=ngl-lib_NglFeatureManager Description="SaveFlagsToFs: Finished with status: 0 | OsErrorCode: 0 | OsErrorDesc: "
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:368-0700 ThreadID=274338 Component=ngl-lib_NglFeatureManager Description="FetchFlagsFromFloodgate: HTTP call returned with HttpRequestStatus: 0 | HttpResponseCode: 304 | X-Request-Id: te1XlZ5zl0Ps3UIdwasChenlOJ5N0rX6 | ReturnStatus: 111"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:14:368-0700 ThreadID=274338 Component=ngl-lib_NglFeatureManager Description="FetchFlagsAsync : FetchFlags returned with status code: 111"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:16:893-0700 ThreadID=274002 Component=ngl-lib_NglController Description="GetNglMenuItems: invoked"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:16:894-0700 ThreadID=274002 Component=ngl-lib_NglController Description="GetCurrentUserEmail: invoked"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:016-0700 ThreadID=274002 Component=ngl-lib_NglController Description="GetIMSLibPath: invoked"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:016-0700 ThreadID=274002 Component=ngl-lib_NglAppLib Description="GetIMSLibPath Status: Success"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:185-0700 ThreadID=274002 Component=ngl-lib_NglController Description="GetProfile: request 2 recieved"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:185-0700 ThreadID=274002 Component=ngl-lib_NglController Description="GetProfile: request 2 returned status 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:185-0700 ThreadID=274002 Component=ngl-lib_NglController Description="GetAMTData: invoked"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:185-0700 ThreadID=274002 Component=ngl-lib_GenericUtils Description="GetInstalledLanguagesFromApplicationXml: Installed languages are en_US"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:185-0700 ThreadID=274002 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: invoked with Passed locales list as en_US"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:186-0700 ThreadID=274002 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: Reordered List contains en_US"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:188-0700 ThreadID=274002 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:188-0700 ThreadID=274367 Component=ngl-lib_NglController Description="GetImsAccessToken: invoked clientId: audition-dunamis-sdk clientScope: AdobeID,openid,piip_read data?: yes workflow?: yes forceRefresh:no"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:188-0700 ThreadID=274367 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 3 api: 2 data?: yes workflow?: yes"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:189-0700 ThreadID=274541 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:191-0700 ThreadID=274541 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:191-0700 ThreadID=274541 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchCachedAccessToken returned : 45"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:191-0700 ThreadID=274541 Component=ngl-lib_DataStorage Description="GetItemFromKcStorageImpl lOsStatus: GetItemFromStorage: -25300"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:191-0700 ThreadID=274541 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:191-0700 ThreadID=274541 Component=ngl-lib_HTTPRequestMac Description="SendHttpRequestSyncInternal: Calling endpoint https://ims-prod06.adobelogin.com/ims/token/v4"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:317-0700 ThreadID=274263 Component=ngl-lib_HttpRequestDelegate Description="didReceiveResponse: Received Response with status 200"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:317-0700 ThreadID=274263 Component=ngl-lib_HttpRequestDelegate Description="didReceiveData: URLSessionDataTask didReceiveData 2819 bytes"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:317-0700 ThreadID=274541 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete, received status 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:317-0700 ThreadID=274541 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceTokenInternal -> LogHttpResponse : clientId: audition-dunamis-sdk | ScopeId: AdobeID,openid,piip_read | UserAgent: NGL Client/1.40.0.10 (MAC/15.6.0) [2025-08-13T09:41:13.480-0700] | HttpRequestStatus: 0 | HttpResponseCode: 200 | X-Debug-Id: d5155a52-1d38-4804-9be4-fa99513f16aa"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:317-0700 ThreadID=274541 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchAccessToken returned : 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:318-0700 ThreadID=274541 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken: IMS http request success, trigger update IMS status"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:318-0700 ThreadID=274541 Component=ngl-lib_NglCommonLib Description="ImsAccessTokenInternal - returned with NglStatusCode:0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:318-0700 ThreadID=274541 Component=ngl-lib_NglAppLib Description="ImsAccessToken Status: Success"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:318-0700 ThreadID=274541 Component=ngl-lib_NglController Description="ProcessImsResult: request id: 3 api: 2 status: 0 workflow?: yes spinner?: no"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:318-0700 ThreadID=274541 Component=ngl-lib_NglController Description="NotifyData: request id: 3 api: 2"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:318-0700 ThreadID=274542 Component=ngl-lib_NgluCommands Description="UpdateSSOFiles Updated flag file with value IMS_ACTIVE"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:318-0700 ThreadID=274002 Component=ngl-lib_NglController Description="GetImsAccessToken: request 3 recieved"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:318-0700 ThreadID=274002 Component=ngl-lib_NglController Description="GetImsAccessToken: request 3 returned status 0"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:318-0700 ThreadID=274542 Component=ngl-lib_NgluCommands Description="Update IMS status to file succeed"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:17:330-0700 ThreadID=274337 Component=ngl-lib_SSOWatcher Description="ProcessSSOFileData: IMS Active event detected"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:18:611-0700 ThreadID=274133 Component=ngl-lib_OSUtils Description="GetConfigValueFromRegOrPlist: finished with status 0 value:"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T09:41:18:624-0700 ThreadID=274133 Component=ngl-lib_NglController Description="PostLogFile: Too many log files combined all versions of the app, discarding old 1 files before uploading"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T10:11:18:642-0700 ThreadID=274133 Component=ngl-lib_OSUtils Description="GetConfigValueFromRegOrPlist: finished with status 0 value:"
SessionID=7894569b-9ab3-47c2-b56d-6f93024262f9.1755103273602 Timestamp=2025-08-13T10:41:18:639-0700 ThreadID=274133 Component=ngl-lib_OSUtils Description="GetConfigValueFromRegOrPlist: finished with status 0 value:"

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Kristian30359953fott
New Here ,
Aug 13, 2025 Aug 13, 2025

Same: Spot Healing Brush crashes Audition when resized (any resize). Windows 11. It is a common issue. I do not have permission to share logs. Waiting for Adobe to fix it... 

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kens47934286
New Here ,
Aug 14, 2025 Aug 14, 2025

This worked for me: I reopened the .wav file and saved it as an .mp3. I was able to resize the brush size and make my edits without crashing.

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kristokristo
New Here ,
Aug 17, 2025 Aug 17, 2025

same problem...

MacBook Pro

M3 Max

Sequoia 15.6

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rintarow88641332
New Here ,
Aug 25, 2025 Aug 25, 2025
LATEST

This has been happening to my Windows PC as well. 

CPU: i9 12900

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