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Participant
December 11, 2023

Urgent - Adobe Audition Crashing Constantly

  • December 11, 2023
  • 5 replies
  • 2696 views

I'm one of the IT guys at my company, and a user reached out reporting that Adobe Audition is crashing constantly. I replaced their computer recently and they just tried using Audition as of last week, but it's crashing as soon as they open the applicaiton. The user has tried versions 24.03, 24.0, 23.6.2, and 23.0 to no avail. I've attached the crash log that they sent me. 

5 replies

SteveG_AudioMasters_
Community Expert
Community Expert
December 12, 2023

The CC cleaner removed the programs, certainly - but it doesn't appear to have removed a whole raft of files and entries that it was denied access to, and that's far more likely to be the source of whatever the error is. I still think you've got a corrupted user.

Participant
December 12, 2023

So the CCcleaner, despite the error, actually did remove the programs from the users computer. I had them reinstall the Creative Cloud suite, and Audition is still crashing upon launch. At this point is it worth escalating? Or should I try and do some investigating on the system side to see if the users profile / system configuration needs some work?

SteveG_AudioMasters_
Community Expert
Community Expert
December 11, 2023

No, that was the right thing to do - paste the text. I've looked through it and my immediate conclusion (although this could be wrong) is that the user login is corrupted somehow, and not allowing access to the files the CC cleaner needs to delete. My experience of deleting a user hasn't been good; last time I did this I ended up rebuilding the system from scratch. At least if you do that, you don't have any niggling doubts about what you left behind...

 

I'd like to say that it was something simple, but I really don't think it is. And it's that lack of access to the files that is screwing this, and presumably also preventing the user from running Audition sucessfully. Even if you did repair it, would you trust it?

Participant
December 11, 2023
Please download the attached file to view this post
SteveG_AudioMasters_
Community Expert
Community Expert
December 11, 2023

Before we escalate this, it's worth downloading the CCcleaner app (which you will find here ) and removing anything left from previous installations on that machine, and then reinstalling everything. On the face of it, this is a memory location access failure, but a lot of these types of failure can be linked to things deep in the system that aren't quite the way they should be. If this doesn't fix it, we can escalate it.