Adobe Audition 3.0 only records through motherboard soundcard stereo mix in mono

[jway01]

Adobe Audition no longer needs any other product key besides the one provided by Adobe itself years ago which is still valid through the deactivation of the registration system - which is no longer needed.

I re-installed on a Windows 7 Dell Optiplex with its onboard soundcard and re-downloaded the drivers so it would change the rear MIC/LINE jack into LINE and the STEREO MIX would show back up from being deleted before.

I went into the Tools and Hardware Setup and chose the correct inputs and outputs but now when I record e g a stereo stream off of e g YouTube it records mono on both channels even though I can hear the stereo mix over the headphones/speakers.

After three months of talking to [abuse removed by mod], I need to be speaking to somebody who can do something else besides

A) Google the web/keyword a knowledgebase

B) Recite prerecorded answers to FAQs/Explain company policy

C) Refer out to someplace or somebody else with only the same 3 abilities

Jack

[SteveG_AudioMasters_]

Hmm... three months? If you go to the sound settings in Windows and type 'mono' into the search box, it will take you straight to this:

And if you turn on the mono option, then stereo mix does indeed record in mono on two channels...

[jway01]

A year later and same situation.

Pandemic put a lot of audio restoration work on hold

so since then I've just been doing all the mono work

that's been backing up and using it the way it is.

That screen don't look like anything I see in Windows 7 64.

All I get under Hardware and Sound Devices is

Realtek HD Audio (built on motherboard)

Playback (speakers)

Recording (Stereo Mix is highlighted)

Windows Sounds (muted/zero sounds - interferes w recording)

Communications (Do Nothing is highlighted)

Downloaded a RealTek audio driver from Dell Website

dated 2013 - the date on the MB  soundcard driver is 2009

and it says No Drivers are Required or Installed for This Item

installed the new driver, cycled the power and nothing happened.

[SteveG_AudioMasters_]

Windows 7 is now an obsolete OS and I don't have it on any systems here at all. A search reveals that the sound controls are indeed different. But it also reveals that apparently, there is no option to turn it to mono, so there must be another reason for this happening. One thing you might like to try is to load the ASIO4ALL (free) driver and see what that says about the inputs. The reason for recommending this is because its diagnostics are a lot better than the Audition Windows Driver app, even though functionally it is the same.

[jway01]

Nope.
Downloaded it, installed it and configured like it says.
At first e.g. YouTube wouldn't give any sound at all.
Found a button to unclick someplace so now there's
sound, but when you launch Adobe Audition 3.0
YouTube is muted and no sound comes through the
speakers/headphones/stereo mix so recording is silent.

[jway01 · Accepted solution]

Nevermind. Working now.

ASIo4ALL did nothing but mute the incoming stereo mix so that wasn't it.

After changing back to the normal drivers, on one of the other forums

they show a teeny little hidden tab you can barely see where it says

INPUT - REALTEK ONBOARD SOUNDCARD vs

INPUT - GENERIC SOUNDCARD

so ticked that and then under there it says

CHANNEL INPUT - MONO/STEREO and MONO was ticked.

So back to being able to record in stereo.

Hope somebody else can use this little tidbit.