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Adobe Audition CC 2018 not closing (Windows 7)

Explorer ,
Jun 18, 2020 Jun 18, 2020

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I've had a consistent problem after using Adobe Audition that it won't close.   If I try to close it from the menu or from the "X" in the upper-right corner of the screen the whole Adobe Audition window grays out and it reports as "Not Responding" in its title bar and in Task Manager.  I end up having to terminate its process in Task Manager.   This happens about 80% of the time, the other times it closes normally.

 

Whats up with this?  

 

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Freeze or hang

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Explorer ,
Jun 23, 2020 Jun 23, 2020

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Hello ...hello  ...hello. . . hello...

Anybody Home?  ...home?  ...home?  ...home?

 

In five days I've had only 12 views and no responses.    Is this the wrong forum to post Adobe Audition questions to?    Is there a more active forum for Adobe Creative Cloud discussions?

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Advisor ,
Jun 24, 2020 Jun 24, 2020

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To state the obvious, perhaps, you are using an old version of AA on an OS that its manufacturer no longer supports.  I suspect no-one has answered because, either, they run a later version of the app and OS, or, they really have no idea of what the problem could be, or, both!

 

I realise this is NOT what you wanted to hear but, short of using the trick that resets AA to its "vanilla" settings, starting the app with the Shift key held down (note you will lose any customised settings), I suspect there may be no other solution to offer.

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Community Expert ,
Jun 24, 2020 Jun 24, 2020

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I'm not sure why your question got missed, but generally when this happens, it's the forum's fault - the current version of the forum software makes it very difficult to spot what's new, compared to the previous version. The previous version had some glaring faults, but not as many as this version, which is clearly a significant step backwards, whatever its managers claim. So I'm sorry about that.

 

But I think that emmrecs is correct; you are running an old version of Audition on an unsupported OS, so other that what he's already suggested to do, there isn't anything else to try. In terms of Audition support, bug fixes are released in the following generation as a rule - so the next version is the bug-fix for the previous one. To a large extent, this is dictated by the Sarbanes-Oxley legislation and what it says about software completion; it is this legislation that effectively gifted the current subscription-only model to Adobe.

 

So I'm afraid that there is now inevitably a price to pay for not keeping up - in just the same way that there's a price for keeping up, if you see what I mean.

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