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Leesa68
Participating Frequently
February 27, 2024
Question

Adobe Audition freezing every few seconds - all tracks now greyed out, no audio playing

  • February 27, 2024
  • 2 replies
  • 1539 views

Adobe Audition has been freezing every few seconds for over 3 weeks (Adobe Audition Not Responding message for 5-15 minutes).  I am making a podcast and I'm on a deadline. It hasn't happened previously and was working fine until one day it didn't. I have no clue why it started, this is a relatively uncomplicated file with 4 tracks.

 

I have searched Community Forum and followed EVERY piece of advice others have tried, nothing has worked. I have spent an entire day with a technician cleaning and updating everything on my Windows PC, including installing extra RAM (I am now using 32MG). NOTHING has worked. I have cleaned and deleted files from media cache (including all CFA & PEK files); changed locations for temp files (Primary & Secondary) to fastest SSD hard-drives; changed backup locations and auto backups. A lot of users seem to have experienced this problem without any real fix, solutions or reasons offered from Adobe.

 

The problem is with Adobe Audition ONLY, everything else works the same on my PC when Audition is frozen. I have just followed advice to unistall Adobe Audition and Reinstall; have restarted my PC and opened the file. Now EVERYTHING is greyed out (All 4 tracks) and NO AUDIO is playing despite the playhead moving. 

 

PLEASE HELP.  It is NOT a PC issue - this is an Adobe issue with latest version 24.2.0.83 (reinstalled today 27/02/24 - causing even MORE problems).

 

I'm using:

Acer  Nitro N50-610 Desktop

OS: Microsoft Windows 11, Version 10.0.22631

Processor: Inter (R) Core(TM) i7-10700 CPU @2.90GHz, 2901 Mhz, 8 Core(s), 16 Logical P..

BIOS Version: American Megatrends Inc. R01-A1,13/07/2020

 

I NEED AN OUTCOME - I have 2 days to complete this 1 hour podcast that now doesn't play at all.  How can I rescue the file (completely greyed out) and edit the interview without the software freezing after every minor edit (Cut, delete, close gap, mute track - any of these simple edits cause the program to freeze).

    This topic has been closed for replies.

    2 replies

    R
    Community Expert
    Richard M KnightCommunity Expert
    Community Expert
    February 27, 2024

    Do any of the clips play in waveform view?

    SteveG_AudioMasters_
    Community Expert
    SteveG_AudioMasters_Community Expert
    Community Expert
    February 27, 2024

    Are you running Audition as an Administrator? If you aren't, then try that next. The other thing is, when you reinstalled, did you use Adobe's CC cleaner app? That cleans up a lot more stuff than a straightforward Windows one does. You can find that here. 

    L
    Leesa68Author
    Participating Frequently
    February 27, 2024
    SteveG, thanks for the suggestion - it was worth a try. I closed Audition and opened again "Run as Admistrator" but unfortunately it's still the same. Froze after two edits - closed gap and muted track. Appreciate the attempt, thanks for offering something else for me to try.
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 27, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community bugs">
      L
      Leesa68Author
      Participating Frequently
      February 27, 2024

      kglad,  thanks for moving to appropriate place on adobe website.  I agree, it is all particularly difficult to navigate and to find the messages again. I feel Adobe should provide better customer support for these major software problems. For a professional program, it is very unprofessional.  Thanks anyone who has experienced the same thing and shared outcomes... nothing has worked for me yet. Fingers crossed someone out there in the Adobe Community knows something that will fix it.

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