Adobe Audition freezing every few seconds - all tracks now greyed out, no audio playing

[Leesa68]

Adobe Audition has been freezing every few seconds for over 3 weeks (Adobe Audition Not Responding message for 5-15 minutes).  I am making a podcast and I'm on a deadline. It hasn't happened previously and was working fine until one day it didn't. I have no clue why it started, this is a relatively uncomplicated file with 4 tracks.

I have searched Community Forum and followed EVERY piece of advice others have tried, nothing has worked. I have spent an entire day with a technician cleaning and updating everything on my Windows PC, including installing extra RAM (I am now using 32MG). NOTHING has worked. I have cleaned and deleted files from media cache (including all CFA & PEK files); changed locations for temp files (Primary & Secondary) to fastest SSD hard-drives; changed backup locations and auto backups. A lot of users seem to have experienced this problem without any real fix, solutions or reasons offered from Adobe.

The problem is with Adobe Audition ONLY, everything else works the same on my PC when Audition is frozen. I have just followed advice to unistall Adobe Audition and Reinstall; have restarted my PC and opened the file. Now EVERYTHING is greyed out (All 4 tracks) and NO AUDIO is playing despite the playhead moving. 

PLEASE HELP.  It is NOT a PC issue - this is an Adobe issue with latest version 24.2.0.83 (reinstalled today 27/02/24 - causing even MORE problems).

I'm using:

Acer  Nitro N50-610 Desktop

OS: Microsoft Windows 11, Version 10.0.22631

Processor: Inter (R) Core(TM) i7-10700 CPU @2.90GHz, 2901 Mhz, 8 Core(s), 16 Logical P..

BIOS Version: American Megatrends Inc. R01-A1,13/07/2020

I NEED AN OUTCOME - I have 2 days to complete this 1 hour podcast that now doesn't play at all.  How can I rescue the file (completely greyed out) and edit the interview without the software freezing after every minor edit (Cut, delete, close gap, mute track - any of these simple edits cause the program to freeze).

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[Leesa68]

kglad,  thanks for moving to appropriate place on adobe website.  I agree, it is all particularly difficult to navigate and to find the messages again. I feel Adobe should provide better customer support for these major software problems. For a professional program, it is very unprofessional.  Thanks anyone who has experienced the same thing and shared outcomes... nothing has worked for me yet. Fingers crossed someone out there in the Adobe Community knows something that will fix it.

[Richard M Knight]

Do any of the clips play in waveform view?

[SteveG_AudioMasters_]

Are you running Audition as an Administrator? If you aren't, then try that next. The other thing is, when you reinstalled, did you use Adobe's CC cleaner app? That cleans up a lot more stuff than a straightforward Windows one does. You can find that here. 

[Leesa68]

SteveG, thanks for the suggestion - it was worth a try. I closed Audition and opened again "Run as Admistrator" but unfortunately it's still the same. Froze after two edits - closed gap and muted track. Appreciate the attempt, thanks for offering something else for me to try.

[SteveG_AudioMasters_]

I realise that you've done the memory dump thing, but the other thing (which will almost certainly be quicker) you can do is to look in the logs (available from the Help menu) and locate any that have 'crash' in their name. Copy the text of the file into this thread, and there's some chance that we can locate why the whole thing is stalling...

[Leesa68]

Ticks = 625 <9928> <AuLog.Startup> <5> Initializing Crash Recovery

Ticks = 625 <9928> <AuLog.Startup> <5> Previous Crash Detected!!!

Ticks = 3141 <9928> <AuLog.Initializer> <5> Initialized dvacrashreporter::AppState
Ticks = 3141 <9928> <AuLog.Initializer> <5> Initialized dvacrashreporter::Locale
Ticks = 3141 <9928> <AuLog.Initializer> <5> Initialized dvacrashreporter::CrashReporterAdobe::LogFilePath
Ticks = 3141 <9928> <AuLog.Initializer> <5> Initialized dvacrashreporter::LogFilePath
Ticks = 3141 <9928> <AuLog.Initializer> <5> Initialized dvacrashreporter::CrashReporterDVA::LogFilePath

These are not CRASH files, but different from rest, thought I'd include it in case this is the cause:

Ticks = 3531 <9928> <EssentialSoundPresets> <5> Config preset doesn't exist (skip directory): C:\Users\User\AppData\Roaming\Adobe\Audition\24.0\Presets\EssentialSound\Default\ambience
Ticks = 3547 <9928> <EssentialSoundPresets> <5> Config preset doesn't exist (skip directory): C:\Users\User\AppData\Roaming\Adobe\Audition\24.0\Presets\EssentialSound\Default\dialog
Ticks = 3578 <9928> <EssentialSoundPresets> <5> Config preset doesn't exist (skip directory): C:\Users\User\AppData\Roaming\Adobe\Audition\24.0\Presets\EssentialSound\Default\generic
Ticks = 3578 <9928> <EssentialSoundPresets> <5> Config preset doesn't exist (skip directory): C:\Users\User\AppData\Roaming\Adobe\Audition\24.0\Presets\EssentialSound\Default\music
Ticks = 3594 <9928> <EssentialSoundPresets> <5> Config preset doesn't exist (skip directory): C:\Users\User\AppData\Roaming\Adobe\Audition\24.0\Presets\EssentialSound\Default\sfx

Ticks = 46297 <9928> <CCFilesEOL> <5> Setting feature enabled: false, in app messaging enabled: false

(FULL FILE - AUDITION LOG - ATTACHED)

[Leesa68]

Hi Richard, no it was completely frozen, nothing would work. However, I did manage to fix that issue of the complete file being frozen, by starting Audition again and opening a previous backup file (missing some edits) and it all worked again fine until I made some edits again. Back to the main problem of Audition freezing every 1-2 edits (cut and close gap is enough to lock Audition up). I've found if I just cut out the um's and ah's and don't try to close the gap, that I can get more edits done before it freezes. This makes me think the problem relates to the gap closing and other edits that affect a lot of clips (such as muting a track). It is taking longer for the software to unfreeze now, up around 10-15 minutes.

[Leesa68]

Yes Richard the clips do play in waveform view but the session file is large and almost complete (over an hour) so there are MANY clips.  It is the .sesx file that is freezing.  4 different IT technicians have all confirmed there is nothing wrong with my PC, that it's an Adobe software problem.  Any ideas?