Any way to recover my Audition multitrack session?

[JasperC707]

Title says all; I was hard at work on my Audio final when it crashed. Upon trying to reopen, all of my work is gone. I had autosave on but all of the backup files are missing the work as well. 

Is there any hope of recovering my work or will I have to start over?

[JasperC707]

UPDATE: After contacting Adobe support, there is nothing to be done. The auto-save files are all empty and there is nothing else that can be done. After being pulled in a circle for the past two hours, I now have to restart everything (I say in a circle because I explained multiple times I had already checked all of my backup files, which were empty, and the person with access to my computer just made me reopen those same files before coming to the same conclusion),, 

For such an expensive program, you'd think it's auto-save features would work properly instead of saving blank files?? This just really sucks.

[KrzyRat]

I just experienced the same issue. After 3 hours of work I just finished 30 minutes long miltisession when Audition crashed. I wasn't very upset because I knew that I have autosave option turned on to save every 3 minutes and at least 10 files.

So with smile in my face I went to backup folder and there was a first suprose. After 3 hours of work there were just 4 backup files. So I opened on of them saved like 3 minutes before crash. And then my smile went away because the multisession was completely empty!!!

I checked all other 3 backup files and all of them are blank!!!

Adobe! Really? Is that how "proffessional" software behaves???

I checked and this bug is here from 2017 when people wrote about this here on forum! And still not fixed?

It really seems to me that Adobe doesn't give a [expletive removed] about customers and just want to sell. It is supposed to be proffessional software and somehow I still experience plenty of bugs. Many present for a few years now. And it's not just Audition. Premiere is even more [expletive removed].

I'm really tired of loosing my work, time and nerves on this [expletive removed] Adobe products. Maybe it's time to move to another brand and just better software.

[abhishekkapoor]

Hi 

Apologies for the Issue You've Experienced. We are trying to repro the issue on our systems. Please share some more information:

Audition version you are working with.

Did you save the first copy of the session file when you started working?

Did you modify the location or any other settings of autosave?

On your system is Autosave working for other sessions you created?

Regards

Abhishek 

[KrzyRat]

Hi,

I'm using latest 24.0.0.46 version.

Yes, I did save the first copy of session file.

Here are my autosave settings:

No, it looks that autosave is just saving blank session files. I made a test session, save it and then add some tracks and fades. Then I killed Audition with task manager and neither session recovery nor backup files worked. I always get an empty session.

[NancyneedsPDF]

I saved the session several times.  My external hard drive got disconnected and when I went back to the session, I relinked the media and then it all crashed and when I reopen the multiTrack session is BLANK.  There must be a backup SOMEWHERE RIGHT?  I mean where are these on the cloud.  I have auto save on AND I saved the session.

4 hours PLUS this research trying to find the files.  LOST... SO FRUSTRATING.  CAN SOMEONE RECOMMEND A BETTER SOFTWARE. I don't like these editing tools for podcasting anyway and I am paying the monthly premiums... FOR WHAT?  To lose my hard work, ugh! 

[abhishekkapoor]

Hi NancyneedsPDF,

There will be a folder name "Backup" next to the session file. (its a default locaiton for latest version of Audition). Audition saves auto backup under this folder.

Regards

Abhishek 

[abhishekkapoor]

We are trying to repro these crashes on local system. Please share your session file with us (Source media are not required).  Or let us know the approx duration of the project and effects used.

Regards

Abhishek 

[SuiteSpot]

First mistake was working from an external drive.  "My external hard drive got disconnected" that doesn't happen with a local drive.

1. Work from a local drive

2. Have your auto backups going to that same drive within the session folder

3. Every now and then hit save

4. Make your own regular backups apart from the auto ones

5. If you do crash and restart the session Audition may detect that there is a session that wasn't closed properly last time and will ask to use that or delete it (I forget the wording) - always delete and use the one you are opening

Crashes can happen (even Mercedes has a service department) but they shouldn't happen often and if they do there is some other underlying issue.
Considering the previous steps may assist you to limit the pain