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Audition 2022 - Not Responding during Launch

New Here ,
Mar 21, 2022 Mar 21, 2022

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Hello, All.

I used Audition a few weeks ago and did not have any issues.
However, I had to change my subscription plan, and when I logged back in, Audition, when launched, gives the spinning wheel of death, with "Not Responding" in the title bar.
I've left it running for about 10 minutes, without change.
I uninstalled and reinstalled and still have the same issue.

I used Resource Monitor.
When opening the "Analyze Wait Chain"
It just says:
Adobe Audition.exe is not responding.
There is no other information included and no chain.

What has happened?

Specs
Dell M6800
Windows 10 Pro (Latest)
Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz 2.40 GHz
20gb Memory
(Dual Graphics)
Intel HD 4600
Nvidia Quadro K3100M

All Adobe products and their cache are running from an SSD drive.
Plenty of drive space remaining.

TOPICS
Freeze or hang

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Community Expert ,
Mar 22, 2022 Mar 22, 2022

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Chances are that the credendials for your installation aren't being recognised by the CC app. Probably the only solution to this is to uninstall Audition using the CC-Cleaner tool and then reinstall it from your updated CC app. The Cleaner tool does a more comprehensive uninstallation, leaving far fewer traces behind.

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New Here ,
Mar 22, 2022 Mar 22, 2022

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Tried the CC-Cleaner, and it uninstalled everything. No big deal.
After a reboot, I reinstalled everything again.
And still, Audition is Not Responding.
CPU - 14.2%
Memory 152.1 MB
Disk - 4.9 MB/s
Power usage - Very high


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New Here ,
Mar 22, 2022 Mar 22, 2022

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I logged out of Adobe and had to log back in.
When I opened Audition, it showed me the
Start Screen & Login Screen.
I signed in, authorized through the mobile app.
And then it froze on me again with Not Responding.

The Start Screen window may be trying to launch and is not loading and is causing the program to freeze.

This seems to be a BUG.
I will post this link to the Adobe FB page, have them read it, and see what they have to say.

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New Here ,
Mar 22, 2022 Mar 22, 2022

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I just tested other apps.
After Effects is doing the same thing, except it alerts that it is non-responsive and gives the option to shut down.
This issue affects the system with the specs above and on my other system, which is weaker than the above.

I might have to revert to a previous version of CC.
Version 2021 worked without issue, and there seem to be some bugs in the most recent update.

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New Here ,
Mar 22, 2022 Mar 22, 2022

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I was right; there is indeed an issue with the newest versions
Audition v22.2
I reverted to 
Audition v22.1.1
And it works without a problem.

So, there is indeed a bug with the newer version, OR, they have made it not work with specific systems, which I cannot believe to be the issue.

 

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Community Expert ,
Mar 23, 2022 Mar 23, 2022

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Here, 22.2.0.61 (the current version) works absolutely fine on this system...

You probably need, at this point, to do what it says in this thread: Audition crashed - now what? and send the log files to audbugs@adobe.com

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New Here ,
Mar 23, 2022 Mar 23, 2022

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Thanks, I gathered all the information.
I could not get it from the app, so I went to the logs, which didn't show anything, but a crash.
I will do a video demonstrating the issue before submitting the bug report.

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New Here ,
Mar 23, 2022 Mar 23, 2022

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Here is the video I made regarding the issue.
I've also posted it to Adobe Twitter as well as sent it to Adobe Facebook as requested.
https://www.youtube.com/watch?v=QVTBvgPLwB0

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