Audition affects Monitor refresh rate

[kaim43548405]

Hello,

I am at my wits end here. Whenever I start Adobe Audition, my monitors refresh rate tanks into the low 10's - stays there for a few seconds and then goes up again. Basically everytime I bring the program to the front, move it around on the desktop or resize windows in Audition this happens. Now I know you may think it's not the refresh rate, but it really is. My monitor can output the refresh rate on it's OSD - and I can see it drop from 120Hz to 9, then 30, then 5 etc when working with the program. As soon as I minimize it or use another program, refresh rate goes back to 120Hz.

So here's the kicker... this does NOT happen when I have youtube open in a browser, or watching any kind of video, be it streaming video, Mediaplayer or VLC. As soon as a video is running on my system, Audition behaves completely normal, even if for example the browser the video is running in is minimized in the taskbar. On youtube, I can even pause the video and minimize it. Audition will behave normally as long as the video is loaded.

I am running a dual monitor setup 60Hz/120Hz and have disabled the second one already, but to no avail. I have also checked if Audition can hardware accelerate, but alas I cannot find any option to force it to do that. I disabled vsync, gsync in the nvidia control panel, I checked my power settings, checked the load on my CPU/GPU - but there is nothing that indicates a problem, other than that Audition misbehaves if I am running only Audition and no videos in the background.

I know all of this sounds really crazy, but that's exactly my issue here, I can't nail down the problem. Other Adobe programs like After Effects, Photoshop or Premiere are not affected by this issue, they work completely fine.

Does anyone have an idea what could be causing this?

[SteveG_AudioMasters_ · Accepted solution]

kaim43548405  wrote

I am running a dual monitor setup 60Hz/120Hz and have disabled the second one already, but to no avail. I have also checked if Audition can hardware accelerate, but alas I cannot find any option to force it to do that.

So you didn't find this, then?

I have no idea as to what's causing this, unless it is indeed a hardware acceleration issue - it sounds like one for the developers.

[kaim43548405]

Steve, I have no words. First off, I feel honored that you helped me (I came across many of your answers before and you're a legend to me ) - and secondly, for some reason I totally did not see that option there. To my initial dismay, it was activated - and I assumed that deactivating it would make the issue even worse, but alas when doing so (disabling it), it completely fixed all my troubles.

The question however remains how and why this is happening with enabled hardware acceleration and why videos playing in the background can affect this at all.

My best guess is that the hardware acceleration and the nVidia drivers are not playing along. If I wanted to let the devs know about this, how can I go about it? I am willing to share any info I can.

[SteveG_AudioMasters_]

When was the last time you updated your video driver? Windows updates have forced a lot of manufacturers to issue updates rather more often than many of us suspect!

[kaim43548405]

I very recently built this PC and because I'm still in "Care-a-lot" mode, I update drivers very often. The latest nvidia driver I installed is 430.64. The most up to date one on their website is 430.86. Maybe I should give that one a shot. I prevent Windows to update my core components drivers as best I can, since I prefer to pick/install these myself.

[ryclark]

I can confirm that the NVidia drivers v.430.86 work OK with my Win 10 installation and Audition. However I do have the use Hardware Acceleration option turned off and Audition's redraw is always fine in this mode, although it does still seem to work OK with turned on as well.

[dannyinformal]

The same things happens in every other Adobe programme and no one knows why. Hardware accelaration doesn't affect these refresh dumps at all. Only disabling Gsync in the control panel does, but I don't want to disable Gsync every time I need to use an Adobe programme.

[ZBalling]

What does it mean nobody knows why!!!!! Nvidia activated (implemented) G-sync (VRR API -- strictly saying) in windowed OpenGL in 440.97 driver, that is why! And it is correct! The same for Linux, BTW! After all in fullscreen it worked even before. See my post here https://community.adobe.com/t5/photoshop/g-sync-is-now-working-in-photoshop-with-latest-nvidia-drive...

You can just turn off in Nvidia control panel G-sync for Audition only. But actually Adobe should fix it! It is there problem because if you use OpenGl, you should draw a frame in time.

[decker1222]

Had this problem today as well on a fresh Windows 10 installation with all my Adobe apps, both CS 2018 and CS 2019. Didn't matter if it was Photoshop, Audition, or Premiere. In the Nvidia Control Panel, I fixed it by disabling G-Sync for WINDOWED modes, and kept G-Sync only for FULL SCREEN.

It is not just an Adobe issue. I discovered other programs giving me the same issue which led me to the Gsync solution. The Intel Rapid Storage application (something you usually install and ignore and it sits in your tray) was a great way to test the fix. If you have it installed, just hovering over the buttons and icons- will cause the same issue I see in Adobe apps with the mouse lag as well.

[ZBalling]

You should try 2020. It is much better there. There is also blender that also has this issue...