Audition CC 2018 crashing when editing effects during playback

[brianp18227787]

I just updated to CC 2018, and now have constant crashes when choosing to edit an effect from the effect rack, during playback.

It sometimes work, but the crashes occur like 2/3 times.

I have the following events in my windows event log:

Faulting application name: Adobe Audition CC.exe, version: 11.0.0.199, time stamp: 0x59cdcdbf

Faulting module name: ucrtbase.dll, version: 10.0.16299.15, time stamp: 0x70f70cc4

Exception code: 0xc0000409

Fault offset: 0x000000000006b70e

Faulting process id: 0x4480

Faulting application start time: 0x01d352f3490a7fe5

Faulting application path: C:\Program Files\Adobe\Adobe Audition CC 2018\Adobe Audition CC.exe

Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

Report Id: 7efe02ab-577f-4973-96d0-6c39096b8670

Faulting package full name:

Faulting package-relative application ID:

It's really frustrating, making it almost impossible for me to master a recording. I wish I could downgrade to the previous version.

[brianp18227787]

Ahh, I can install a previous version

I will pursue that track until a fix has been applied.

Update: works fine now that I downgraded to CC 2017. It definitely appears to be a CC 2018 issue.

[ryclark]

This will need to be reported to the developers. See the FAQs Audition Crashed.  Now what? in order to do so.

[brianp18227787]

Thank's, I will follow the guide, and report the defect to the developers.

[brianp18227787]

I read the article in the supplied link, and collected the mentioned information.

I was unable to figure out what the 'Windows Error Reporter' is, google only finds reference to som Mac app, I appearantly have no such installed on my windows machine, and it doesn't appear to be a menu item inside Audition.

Luckily however, an email address was mentioned in the comments section, so I submitted the bug by email.

[SteveG_AudioMasters_]

brianp18227787  wrote

Luckily however, an email address was mentioned in the comments section, so I submitted the bug by email.

No luck involved - it's entirely deliberate that the email address is mentioned twice!

[solargrrl7]

Is it possible to get CC 2017 now?  I have a deadline on a project.  I had CC 2015 and have been working well with that for the two plus years since. How can I get back to a previous version of CC?  And quickly...

Thanks!

[solargrrl7]

OK...I found how to get CC 2017.  Hope it works. 🙂

[solargrrl7]

Same crashing happening with editing an audiobook in CC 2018. Lost a hard hour of work....:-(

The computer goes to the blue screen of 'not happy' and even after using a previous restore point, it still crashed after about 15 minutes of work.  The third time it did this, nearly the entire file came back as an empty, straight line.  Luckily I had the original saved to an external hard drive, but wow,  there is a lot of work to redo now.

I'll follow the reporting guide and see if this problem can be worked out. Any quick hints on how I can get the CC 2017 version? I haven't upgraded since CC 2015 because of fearing just this kind of problem.

Thanks.

[tomfrankly]

Since the last reply is from Nov 2, I just want to provide an update and say I'm having this problem as well. Brand new Win10 installation with CC 2018.

[Guest · Accepted solution]

Excuse the problems,
We are aware of the issue and working on a fix, thanks for your report

Florian

[rschletty]

I am getting a crash when applying 30-band Graphic Equalizer to the Effects rack in Audition CC 2018. Inexcusable. Adobe, do NOT release software updates that are buggy, I have uninstalled 2018 and installed Audition CC 2017. No crashing with Effects rack.

[Parker Y.]

Any information on the new update yet? Audition 2018 is really unusable due to this issue, so I'm stuck using 2017 (which I prefer more).

[SteveG_AudioMasters_]

There will, as usual, be no information at all until the moment it's released.

[d_A_y]

Fixed, at last - get latest update, version 11.1.

[tee332003]

11.2 is doing the same as pre 11.1 versions. I downgraded to 11.1 for a bit more stability. You guys at Adobe have got to do more real-world testing.

[Mattmanx]

I see this thread goes back to the end of 2017. Apparently still not fixed!! Just got back into the Audition product after years of taking a break from it. Paid for the year up front and cannot get anything done due to this same problem. Hopefully I will not get the same generic response of "being aware of it" - its been almost a year now since adobe made aware of this.

Windows error code:

Faulting application name: Adobe Audition CC.exe, version: 11.1.1.3, time stamp: 0x5acf7ec1

Faulting module name: ucrtbase.dll, version: 10.0.17134.191, time stamp: 0x5db729cd

Exception code: 0xc0000409

Fault offset: 0x000000000006e77e

Faulting process id: 0x2fcc

Faulting application start time: 0x01d439c01bb1ed3c

Faulting application path: C:\Program Files\Adobe\Adobe Audition CC 2018\Adobe Audition CC.exe

Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

Report Id: 8be640fa-7232-4792-a802-70300dd0113f

Faulting package full name:

[SteveG_AudioMasters_]

According to the information I have, this is a Windows issue, not an Audition one (look at the path), and it may well be that you are looking at 'incompatibilities' between your OS and Audition - we've seen a few things like this happening. It certainly doesn't happen to everybody - or even that many people at all. As far as I'm concerned, it really is getting to be quite a pain making sure that at any given time, everything that needs to be is of the correct version - and this mainly goes wrong because M$ update their OS without warning you that there may be consequences...

[SteveG_AudioMasters_]

Just for reference, you might also like to look at this thread: ucrtbase.dll Issues anyone have a Fix for this. Please help Cant launch Premiere

[Mattmanx]

Thanks for the info. Looks like trying to correct problems with that dll file can be messy. I downgraded to the next prior version and this and this seemed to work for now. We'll see...