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Russell Stevens
Russell Stevens
Participant
August 3, 2020
Question

Audition CC 2020 will not launch

  • August 3, 2020
  • 1 reply
  • 1798 views

I have been running Audition CC 2020 successfully on my MacBook Pro (OS 10.15.6) but now the latest version (13.0.08) just won’t launch. I click on the app and it gives the impression that it’s about to launch (i.e. the branded logo start up box appears) but then nothing – whether I’m trying to open an existing project or trying to start a new one. I’ve uninstalled the app and re-installed v13.0.7 but the same issue persists. I’m not a tech whiz and not sure whether it’s got something to do with any updates within the Creative Cloud suite or any recent Apple updates on my Mac. Would really appreciate any advice on how to resolve. Thanks

This topic has been closed for replies.

1 reply

SteveG_AudioMasters_
Community Expert
SteveG_AudioMasters_Community Expert
Community Expert
August 4, 2020

Even though it doesn't look like a crash - actually it is, technically. What you need to do is what it says here: Audition crashed - now what?  Chances are that you will have to locate the crash logs manually if you can't open the program at all. Initially send them to audbugs@adobe.com and make sure that you have a valid email address attached, otherwise you stand no chance of getting an answer. You could cut and paste them into a reply here as well if you want - if it's anything blatently obvious, we'll possibly spot it.

    Russell Stevens
    Russell StevensAuthor
    Participant
    August 4, 2020

    Many thanks, SteveG, for responding so quickly. Have emailed Audbugs and included a copy of the log below. Hope you can spot the issue.

     

    Log file created: Tue Aug 4 11:32:28 2020
    -------------------------------------------
    Ticks = 1 <4525620672> <AuLog.Startup> <5> Begin startup sequence
    Ticks = 143 <4525620672> <MediaCoreInitializer> <5> Initializing PRM
    Ticks = 148 <4525620672> <AuLog.Startup> <5> Initializing XML Loader
    Ticks = 157 <4525620672> <AuLog.Startup> <5> Initializing Application Settings
    Ticks = 364 <4525620672> <AuLog.Startup> <5> Application: Audition
    Ticks = 364 <4525620672> <AuLog.Startup> <5> Version: 13.0.8
    Ticks = 364 <4525620672> <AuLog.Startup> <5> Build: 43
    Ticks = 378 <4525620672> <AuLog.Startup> <5> AuUI initialization sequence started...
    Ticks = 379 <4525620672> <AuLog.Startup> <5> Initializing Crash Recovery
    Ticks = 414 <4525620672> <AuLog.Startup> <5> Initializing dvaaudiodsp
    Ticks = 415 <4525620672> <AuLog.Startup> <5> Initializing AuMediaCoreSupport
    Ticks = 417 <4525620672> <AuLog.Initializer> <5> Initialized dvacore::locale
    Ticks = 417 <4525620672> <AuLog.Initializer> <5> Initialized dvacore::commands::debug
    Ticks = 417 <4525620672> <AuLog.Initializer> <5> Initialized dvacore::commands::test
    Ticks = 417 <4525620672> <AuLog.Initializer> <5> Initialized dvacore::debug
    Ticks = 417 <4525620672> <AuLog.Initializer> <5> Initialized dvacore::debug::CreateSpindump
    Ticks = 417 <4525620672> <AuLog.Initializer> <5> Initialized dvacore::logging::ExceptionLogging
    Ticks = 418 <4525620672> <AuLog.Initializer> <5> Initialized dvascripting
    Ticks = 418 <4525620672> <AuLog.Initializer> <5> Initialized dvascripting::threads
    Ticks = 418 <4525620672> <AuLog.Initializer> <5> Initialized dvaappsupport::SplunkStructuredLogger
    Ticks = 418 <4525620672> <AuLog.Initializer> <5> Initialized dvacore::allocator::AllocatorAnalyticsHelper
    Ticks = 418 <4525620672> <AuLog.Initializer> <5> Initialized dvaappsupport::commandline
    Ticks = 418 <4525620672> <AuLog.Initializer> <5> Initialized dvaappsupport::commandline::unittestrunner
    Ticks = 418 <4525620672> <AuLog.Initializer> <5> Initialized dvaappsupport::commands
    Ticks = 418 <4525620672> <AuLog.Initializer> <5> Initialized dvaappsupport::feature
    Ticks = 418 <4525620672> <AuLog.Initializer> <5> Initialized dvaui::scripting::UIControlEvent
    Ticks = 418 <4525620672> <AuLog.Initializer> <5> Initialized dvaworkspace
    Ticks = 418 <4525620672> <AuLog.Initializer> <5> Initialized dvamediatypes
    Ticks = 440 <4525620672> <AuLog.Initializer> <5> Initialized dvametadata
    Ticks = 440 <4525620672> <AuLog.Initializer> <5> Initialized dvametadataui
    Ticks = 440 <4525620672> <AuLog.Initializer> <5> Initialized AuCore
    Ticks = 440 <4525620672> <AuLog.Initializer> <5> Initialized dvaaccelerate::ipp
    Ticks = 440 <4525620672> <AuLog.Initializer> <5> Initialized dvaaudiodevice
    Ticks = 441 <4525620672> <AuLog.Initializer> <5> Initialized dvaaudiodevice::AudioDeviceTests
    Ticks = 441 <4525620672> <AuLog.Initializer> <5> Initialized dvatransport::SocketTransport
    Ticks = 441 <4525620672> <AuLog.Initializer> <5> Initialized MediaFoundation::StressMediaVector
    Ticks = 441 <4525620672> <AuLog.Initializer> <5> Initialized BackEnd::Preferences
    Ticks = 441 <4525620672> <AuLog.Initializer> <5> Initialized Backend::DynamicBinLoadContentsQueue
    Ticks = 441 <4525620672> <DynamicLink> <5> Attempting to launch dynamiclinkmanager
    Ticks = 441 <4525620672> <DynamicLink> <5> /Applications/Adobe Audition 2020/Adobe Audition 2020.app/Contents/dynamiclinkmanager.app
    Ticks = 477 <4525620672> <DynamicLink> <5> Increase wait time to 2
    Ticks = 1088 <4525620672> <AuLog.Initializer> <5> Initialized Backend
    Ticks = 1088 <4525620672> <AuLog.Initializer> <5> Initialized Backend::ProjectScriptSupport
    Ticks = 1088 <4525620672> <AuLog.Initializer> <5> Initialized Backend::commands
    Ticks = 1088 <4525620672> <AuLog.Initializer> <5> Initialized DisplaySurface::GPUSnifferHost
    Ticks = 1088 <4525620672> <AuLog.Initializer> <5> Initialized ML::MLTests
    Ticks = 1088 <4525620672> <AuLog.Initializer> <5> Initialized ExporterHost::ExporterParamTests
    Ticks = 1088 <4525620672> <AuLog.Initializer> <5> Initialized essentialsound::commands
    Ticks = 1088 <4525620672> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Initialize
    Ticks = 1088 <4525620672> <ASLFoundationInitializer> <5> Initializing ASLFoundation
    Ticks = 1089 <4525620672> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::ASLFoundation
    Ticks = 1089 <4525620672> <BackendInitializer> <5> Initializing Backend
    Ticks = 1094 <4525620672> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Backend
    Ticks = 1094 <4525620672> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::GPUSniffer
    Ticks = 1094 <4525620672> <DisplaySurfaceInitializer> <5> Initializing DisplaySurface
    Ticks = 1094 <123145512259584> <DS> <5> GPUSniffer launching with test mask 14
    Ticks = 1203 <123145512259584> <DS> <5> GPU Sniffer Output:
    GPUSniffer testing 14
    --- OpenGL Info ---
    Vendor: Intel Inc.
    Renderer: Intel(R) Iris(TM) Plus Graphics 640
    OpenGL Version: 2.1 INTEL-14.7.8
    GLSL Version: 1.20
    Monitors: 1
    Monitor 0 properties -
    Size: (0, 0, 1920, 1080)
    Max texture size: 16384
    Supports non-power of two: 1
    Shaders 444: 1
    Shaders 422: 1
    Shaders 420: 1


    --- GPU Computation Info ---
    Support not enabled.
    Ticks = 1204 <123145512259584> <DS> <5> GPU Sniffer result: 14
    Ticks = 1205 <4525620672> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::DisplaySurface
    Ticks = 1205 <4525620672> <RegistrationServerInitializer> <5> Initializing RegistrationServer
    Ticks = 1206 <4525620672> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::RegistrationServer
    Ticks = 1206 <4525620672> <MediaLayerInitializer> <5> Initializing MediaLayer
    Ticks = 1206 <4525620672> <MediaLayerInitializer> <5> Initializing SweetPeaSupport
    Ticks = 1207 <4525620672> <MediaLayerInitializer> <5> Initializing ExporterHost
    Ticks = 1219 <4525620672> <MediaLayerInitializer> <5> Initializing ImporterHost
    Ticks = 1221 <4525620672> <MediaLayerInitializer> <5> Initializing VideoRenderer
    Ticks = 1239 <4525620672> <MediaLayerInitializer> <5> Initializing PluginSupport
    Ticks = 1932 <4525620672> <MediaLayerInitializer> <5> Initializing DynamicLinkMedia
    Ticks = 1933 <4525620672> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::MediaLayer
    Ticks = 1933 <4525620672> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Initialized
    Ticks = 1933 <4525620672> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::ProjectScriptSupport
    Ticks = 1933 <4525620672> <AuLog.Initializer> <5> Initialized AuBackend
    Ticks = 1935 <4525620672> <AuLog.Initializer> <5> Initialized dvascriptingES
    Ticks = 1935 <4525620672> <AuLog.Initializer> <5> Initialized dvascripting::extendscript::dvascriptingESTests
    Ticks = 1935 <4525620672> <AuLog.Initializer> <5> Initialized AuApplication
    Ticks = 1935 <4525620672> <AuLog.Initializer> <5> Initialized AuApplication::ProjectItemObjectExtHandler
    Ticks = 1935 <4525620672> <AuLog.Initializer> <5> Initialized AuApplication::ProjectObjectExtHandler
    Ticks = 1935 <4525620672> <AuLog.Initializer> <5> Initialized dvacrashreporter::Locale
    Ticks = 1935 <4525620672> <AuLog.Initializer> <5> Initialized dvacrashreporter::CrashReporterAdobe::LogFilePath
    Ticks = 1935 <4525620672> <AuLog.Initializer> <5> Initialized dvacrashreporter::CrashReporterAdobe::ExceptionLogging
    Ticks = 1935 <4525620672> <AuLog.Initializer> <5> Initialized dvacrashreporter::CrashReporterSentry::LogFilePath
    Ticks = 1935 <4525620672> <AuLog.Initializer> <5> Initialized dvacrashreporter::AppState
    Ticks = 1935 <4525620672> <AuLog.Initializer> <5> Initialized AuUI
    Ticks = 1935 <4525620672> <AuLog.Initializer> <5> Initialized AuUI::MainThreadHangMonitor
    Ticks = 1935 <4525620672> <AuLog.Startup> <5> Initializing AuBackEnd
    Ticks = 1956 <4525620672> <AuLog.Startup> <5> Initializing AuApplication
    Ticks = 1957 <4525620672> <AuLog.Startup> <5> AuApplication initialization sequence started...
    Ticks = 1957 <4525620672> <AuLog.Startup> <5> Intializing dva unit test and console
    Ticks = 1957 <4525620672> <AuLog.Startup> <5> Initializing Audio Device
    Ticks = 2912 <4525620672> <AuLog.Startup> <5> Initializing XMP System
    Ticks = 2913 <4525620672> <AuLog.Startup> <5> Initializing AMIO Host
    Ticks = 2917 <4525620672> <AuLog.Startup> <5> AMIO Host initialization sequence started...
    Ticks = 3206 <4525620672> <AuLog.Startup> <5> AMIO Host initialization sequence complete.
    Ticks = 3215 <4525620672> <AuLog.Startup> <5> Session Host initialization sequence started...
    Ticks = 3322 <4525620672> <AuLog.Startup> <5> Session Host initialization sequence complete.
    Ticks = 3323 <4525620672> <AuLog.Startup> <5> Initializing Document Manager
    Ticks = 3323 <4525620672> <AuLog.Startup> <5> Initializing Project Manager
    Ticks = 3325 <4525620672> <AuLog.Startup> <5> Initializing TimeCode Broadcaster
    Ticks = 3325 <4525620672> <AuLog.Startup> <5> Initializing Clipboard Manager
    Ticks = 3326 <4525620672> <AuLog.Startup> <5> Initializing Preset Manager
    Ticks = 3350 <4525620672> <AuLog.Startup> <5> Initializing Favorites Manager
    Ticks = 3357 <4525620672> <AuLog.Startup> <5> Initializing AutoSave Manager
    Ticks = 3357 <4525620672> <AuLog.Startup> <5> Initializing Essential Sound
    Ticks = 3416 <4525620672> <AuLog.Startup> <5> AuApplication initialization sequence complete.
    Ticks = 3417 <4525620672> <AuLog.Startup> <5> Initializing AuCEPSupport
    Ticks = 3418 <4525620672> <AuLog.Startup> <5> Initializing AsyncQueueManager
    Ticks = 3418 <4525620672> <AuLog.Startup> <5> Initializing AuUI
    Ticks = 4269 <4525620672> <AuLog.Startup> <5> Setting up temp directories
    Ticks = 4282 <4525620672> <AuLog.Startup> <5> AuUI initialization sequence complete.
    Ticks = 4520 <4525620672> <AuLog.Startup> <5> Initializing dvascripting
    Ticks = 4647 <4525620672> <APIP> <5> F99849D3-8194-4656-8E59-2064EA1FF307
    Ticks = 4687 <4525620672> <AuLog.Startup> <5> Initializing AuCEPSupport

    Russell Stevens
    Russell StevensAuthor
    Participant
    August 6, 2020

    No, not obvious I'm afraid. Hopefully the devs will reply to you. If you don't get a reply within a week, report back here.


    They responded and all sorted! Many thanks. For anybody else expereincing the same problem, here's what they suggested. The second option (opening Finder...) did the trick for me.

     

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