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Audition CC keeps crashing

Explorer ,
Sep 04, 2017 Sep 04, 2017

Hello.

Recently, I've using Audition CC for quite some time and experienced no problems, until now. Every time I attempt to launch the program, it crashes. There are two notifications that keep popping up.

Here's the first one:

Screen Shot 2017-09-04 at 8.24.32 PM.png

Followed by the second one:

Screen Shot 2017-09-04 at 8.24.45 PM.png

What does this mean and how can I fix this? Thanks in advance! 

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Community Expert ,
Sep 05, 2017 Sep 05, 2017

Well, normally I'd suggest doing what it says here:

Audition Crashed. Now what?

But in view of both messages, I'd suggest a complete uninstall and reinstall first, just to see if it's an error that's occurred since you installed it. If it happens again, then you need to do what it says in the FAQ link above, and send everything to audbugs@adobe.com.

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Explorer ,
Sep 05, 2017 Sep 05, 2017

I followed your instructions based on the link you provided, but it did not allow me to access the "Reveal Log Files" section.

Then I attempted to uninstall and reinstall and this notice came up:

Inline image 1

When I clicked on "Open", it quit.

What's the next step?

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Community Expert ,
Sep 05, 2017 Sep 05, 2017

I can't see the inline image 1, I'm afraid...

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Explorer ,
Sep 06, 2017 Sep 06, 2017

Here it is again:

Screen Shot 2017-09-04 at 8.24.32 PM.png

It says:

"Audition has encountered an error.

[/au701/main/packages/AuBackEnd/_build/mac/../../

AudioFileSubSystem/private/

AudioFileSystem.cpp-226]"

How can I fix this?

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Community Expert ,
Sep 06, 2017 Sep 06, 2017

Send a post to audbugs@adobe.com with a link to this thread. You should be contacted directly.

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Explorer ,
Sep 07, 2017 Sep 07, 2017
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I will do exactly that, thank you! 

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