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corehaza
corehaza
Known Participant
April 3, 2020
Question

Audition crashes everytime I try to use my second monitor for video

  • April 3, 2020
  • 1 reply
  • 3634 views

For some reason ever since the last 2 updates to Audition, everytime I go to use my second screen Audition crashes.

My workflow prior to this bug was to have my timeline on my right hand screen, and the video on the left hand screen. Everytime I try to place the video on my left screen the app freezes up and crashes. I've tried turning off hardware acceleration, turning on/off full screen, different resolutions, etc. I've even completley uninstalled and re-installed the software and I'm still having this issue. This is making it impossible for me to edit audio for video content as I cannot see the video unless I leave it as a tiny box on a single monitor.

 

Any help on this would be greatly appreciated.

This topic has been closed for replies.

1 reply

SteveG_AudioMasters_
Community Expert
SteveG_AudioMasters_Community Expert
Community Expert
April 3, 2020

First thing we'd want to know is whether this is on a Mac or a PC...

corehaza
corehazaAuthor
Known Participant
April 10, 2020

Running Windows 10 on a PC system with a Ryzen Threadripper 3960X. If you need full specs let me know. 

 

_durin_
Community Manager
_durin_Community Manager
Community Manager
June 3, 2020

Same here but unfortunatley it didn't make any differnce. I've emailed the crash report to Adobe so hopefully will hear something soon.


Did you email it to audbugs@adobe.com as Steve suggested earlier?  I don't see anything in the inbox, and if it was just submitted as a crash report, those may not get responded to unless we're aware of them through another means.  To call or chat with a technical support rep, details are at https://helpx.adobe.com/contact.html

 

My first suggestion would be to try launching with clean preferences, as this sounds like it might be workspace related.  To do that, open Windows file explorer and in the location bar, go to:   %APPADATA%\Adobe\Audition\   Then rename the "13.0" directory to "13.0.backup" and launch Audition, trying the second monitor.

 

If that doesn't work, you can delete the new "13.0" directory that gets made and rename the backup directory back to 13.0 so you don't lose any presets or shortcuts.  In that case, my second suggestion would be to see if the problem is limited to the video panel or if other panels cause the same issue, by moving any other panel to the second monitor.

One additional question - are you physically dragging the video panel to the second monitor, or using the "Mirror Full Screen" command?

 

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