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corehaza
corehaza
Known Participant
April 3, 2020
Question

Audition crashes everytime I try to use my second monitor for video

  • April 3, 2020
  • 1 reply
  • 3634 views

For some reason ever since the last 2 updates to Audition, everytime I go to use my second screen Audition crashes.

My workflow prior to this bug was to have my timeline on my right hand screen, and the video on the left hand screen. Everytime I try to place the video on my left screen the app freezes up and crashes. I've tried turning off hardware acceleration, turning on/off full screen, different resolutions, etc. I've even completley uninstalled and re-installed the software and I'm still having this issue. This is making it impossible for me to edit audio for video content as I cannot see the video unless I leave it as a tiny box on a single monitor.

 

Any help on this would be greatly appreciated.

This topic has been closed for replies.

1 reply

SteveG_AudioMasters_
Community Expert
SteveG_AudioMasters_Community Expert
Community Expert
April 3, 2020

First thing we'd want to know is whether this is on a Mac or a PC...

corehaza
corehazaAuthor
Known Participant
April 10, 2020

Running Windows 10 on a PC system with a Ryzen Threadripper 3960X. If you need full specs let me know. 

 

_durin_
Community Manager
_durin_Community Manager
Community Manager
June 9, 2020

Hi Durin,

 

Thanks for your response. That's correct I had sent through a summarised email with what was listed in this thread including the crash report. In regards to the link for the technical support rep, it takes me to a page that only has information topics on changing plan, cancelling subscription or installing the software, there's no technical help topic I can find.

 

In reference to the launching with clean preferences I had already tried this based on some advice I found online, but it unfortunately did not work. I tried it again with your suggestion just to make sure but it's having the same issue. 

 

In regards to the second suggestion I have tried both methods. So currently, when I go to 'preferences - video - enable full screen' Audition freezes and crashes. This is also the same doing it through the video tab sub menu as you showed above. Then I noticed that the video would play with no problem if I left it in the small box in the bottom left hand corner, so I tried to pull that window out and place it on my secondary monitor. This method sometimes works, but the moment I close the program and re-open the same project, it will not open up and crashes/freezes on boot up. I have to then start a new project, and bring that window back into the small corner on the 1st monitor to re-open the project.

 

One thing I did notice, but am unsure if this may be related to the problem, is that my second screen shows a 59hz refresh rate (in the monitor selection box under mirroring) instead of the normal 60hz (it used to be 60hz). I have checked both ny nvidia software and windows display options and both show the monitor is at 60hz.


I just looked through the audbugs@adobe.com account and don't see an email from you.  It's possible, if there were a ZIP or another file type, that it might have been flagged as spam and never got delivered.  Any chance to reach out to that email address again and I'll make sure we respond directly so we can get those reports and figure out what's going on.

 

Thanks

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