Skip to main content
corehaza
corehaza
Known Participant
April 3, 2020
Question

Audition crashes everytime I try to use my second monitor for video

  • April 3, 2020
  • 1 reply
  • 3635 views

For some reason ever since the last 2 updates to Audition, everytime I go to use my second screen Audition crashes.

My workflow prior to this bug was to have my timeline on my right hand screen, and the video on the left hand screen. Everytime I try to place the video on my left screen the app freezes up and crashes. I've tried turning off hardware acceleration, turning on/off full screen, different resolutions, etc. I've even completley uninstalled and re-installed the software and I'm still having this issue. This is making it impossible for me to edit audio for video content as I cannot see the video unless I leave it as a tiny box on a single monitor.

 

Any help on this would be greatly appreciated.

This topic has been closed for replies.

1 reply

SteveG_AudioMasters_
Community Expert
SteveG_AudioMasters_Community Expert
Community Expert
April 3, 2020

First thing we'd want to know is whether this is on a Mac or a PC...

corehaza
corehazaAuthor
Known Participant
April 10, 2020

Running Windows 10 on a PC system with a Ryzen Threadripper 3960X. If you need full specs let me know. 

 

corehaza
corehazaAuthor
Known Participant
July 8, 2020

Hi, corehaza.  I got your PM and original email.  My last email response was sent June 17 with instructions to capture a Windows "Crash dump" file, but have never heard back.  The crash dump file captures the memory pattern of an application that's locked up or crashing, and can be analyzed by engineers to better know what's going on. 

 

I'm happy to re-send the email and continue troubleshooting if you did not receive it.  ACtually, here's the content of the message:

Thanks for getting in touch here and for the log file.  Unfortunately, it’s a little bit more difficult to get the actual crash log on Windows than it is on Mac, so when you have a few minutes to do the following, it will help pinpoint what exactly is going on:

 

  1. When Audition crashes in this way, immediately press CTRL+ALT+DEL on your keyboard and click on Task Manager
  2. Locate the Adobe Audition CC.exe application in the Processes tab and right-click on it.
  3. Choose “Create Dump”

 

This will write to a file, which will probably be a few hundred megabytes, capturing the state of the application, all the internal and OS error messages, and even letting us know which lines of program code were active at the time of the crash.  Send this file over to me via Dropbox, Google Drive, Creative Cloud Files, or whatever service you prefer and I’ll ask one of the engineers to take a look at it in a debugger.


Hi Durin,

 

Thank you so much for your response! I've checked the email through and through in both inbox and spam, but hadn't received anything. Can I confirm it was being sent to [email redacted now that Durin has seen it - Mod]

 

I've created the audition dump file and will send it through now using wetransfer.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices