Audition Crashing every couple mins.

[Inclusive Focus]

I just started using audition and I have a good computer. Windows 10 64 bit. 32 gig of rams and it's running off a half a gig solid state drive. None of my resources are maxing out in the monitors. I am barely at 5% of my computers potential. What do I need to do? It just says not responding how do I get a crash report?

[Inclusive Focus]

It's crashes only when I hit the space bar for playback sometimes not always but maybe about the 10th or 20th time I hit play back.

[SteveG_AudioMasters_]

You need to do what it says here: Audition Crashed. Now what? and submit the results to audbugs@adobe.com

[Inclusive Focus]

Okay I did most of that and I am still having issues.

[SteveG_AudioMasters_ · Accepted solution]

As I hinted above, there's no point in posting any of the log report here - you need to do exactly what it says in the FAQ and post it to audbugs@adobe.com where it will get looked at, and they will communicate with you directly.

[ryclark]

It would also help if you told us what Operating System you are using, what audio interface and what audio drivers. Have you tried changing the Device Class in Audition's Audio Hardware preferences to use a different audio driver type like MME?

You also don't say if you are trying to playback audio from the Waveform view or the Multitrack view. The way audio is streamed varies depending on which view you are playing back from and if you have any effects selected.

[Inclusive Focus]

My OS in mentioned at the very top. I am using MME and it works most the time for about five minutes then freezes. I will try and contact adobe hopefully they have decent support. I am editing in the multi-track window.

Steve the reason I am posting here is because adobe wasn't available and most likely will not be available again since my schedule is evening.

[Inclusive Focus]

So I just tried to call and realized it's Saturday. Maybe chat?

[Inclusive Focus]

So yeah this is the only option for support available from adobe right now.

[Inclusive Focus]

I sent an email to them but I don't think it's a 24hr email.

[SteveG_AudioMasters_]

FilmChaos  wrote

I will try and contact adobe hopefully they have decent support.

Steve the reason I am posting here is because adobe wasn't available and most likely will not be available again since my schedule is evening.

That's not really a 'reason', that's an act of desperation - which I quite understand. But unfortunately, that doesn't make a scrap of difference; we still don't have access to what the devs know and can analyse, however desperate you are - posting listings here remains pointless about 100% of the time, especially when it's a delayed failure.

As for hoping that Adobe has decent phone support - well, you're going to be disappointed, I'm afraid. Support's Primary Directive is to get you off the line as soon as possible - all and any means are fair game, including out-and-out lies. One of their favourite tactics is sending people here...

The thing about audbugs support is that it's directly run by the people who can resolve your difficulties - the developers. The chatline has no direct access to this level of support, as they repeatedly demonstrate. Yes, all of this may be frustrating, but audbugs really is your best bet.

[ryclark]

And remember that it is still the Christmas and New Year break across a lot of the world. So it is unlikely that there are any support workers working at the moment, and that includes the developers who are, hopefully, having a well earned holiday.

[Inclusive Focus]

There is no crash report because it stops responding.

[Inclusive Focus]

Log file created: 12/30/2017 2:36:27 AM

-----------------------------------------

Ticks = 0      <11412> <AuLog.Startup> <5> Application: Audition

Ticks = 0      <11412> <AuLog.Startup> <5> Version: 11.0.0

Ticks = 0      <11412> <AuLog.Startup> <5> Build: 199

Ticks = 16      <11412> <AuLog.Startup> <5> AuUI initialization sequence started...

Ticks = 16      <11412> <AuLog.Startup> <5> Initializing Crash Recovery

Ticks = 16      <11412> <AuLog.Startup> <5> Previous Crash Detected!!!

Ticks = 2313      <11412> <AuLog.Startup> <5> Initializing dvaaudiodsp

Ticks = 2313      <11412> <AuLog.Startup> <5> Initializing AuMediaCoreSupport

Ticks = 2313      <11412> <MediaCoreInitializer> <5> Initializing PRM

Ticks = 2313      <11412> <ASLFoundationInitializer> <5> Initializing ASLFoundation

Ticks = 2313      <17164> <DS> <5> GPUSniffer launching with test mask 126

Ticks = 2313      <11412> <RegistrationServerInitializer> <5> Initializing RegistrationServer

Ticks = 2313      <11412> <BackendInitializer> <5> Initializing Backend

Ticks = 2360      <11412> <DynamicLink> <5> Attempting to launch dynamiclinkmanager

Ticks = 2360      <11412> <DynamicLink> <5> C:\Program Files\Adobe\Adobe Audition CC 2018\32\dynamiclinkmanager.exe

Ticks = 2360      <11412> <DynamicLink> <5> Increase wait time to 2

Ticks = 2438      <11412> <MediaLayerInitializer> <5> Initializing SweetPeaSupport

Ticks = 2438      <11412> <MediaLayerInitializer> <5> Initializing ExporterHost

Ticks = 2438      <11412> <MediaLayerInitializer> <5> Initializing ImporterHost

Ticks = 2438      <11412> <MediaLayerInitializer> <5> Initializing VideoRenderer

Ticks = 2438      <11412> <MediaLayerInitializer> <5> Initializing PluginSupport

Ticks = 2516      <11412> <MediaLayerInitializer> <5> Initializing DynamicLinkMedia

Ticks = 2516      <11412> <DisplaySurfaceInitializer> <5> Initializing DisplaySurface

Ticks = 3250      <11412> <AuLog.Startup> <5> Initializing AuBackEnd

Ticks = 3313      <11412> <Wasapi initialization> <5> Time =  0.0473654second

Ticks = 3344      <11412> <AuLog.Startup> <5> Initializing AuApplication

Ticks = 3344      <11412> <AuLog.Startup> <5> AuApplication initialization sequence started...

Ticks = 3344      <11412> <AuLog.Startup> <5> Initializing XML Loader

Ticks = 3344      <11412> <AuLog.Startup> <5> Initializing Application Settings

Ticks = 3360      <11412> <AuLog.Startup> <5> Intializing dva unit test and console

Ticks = 3360      <11412> <AuLog.Startup> <5> Initializing Audio Device

Ticks = 3407      <11412> <AuLog.Startup> <5> Initializing XMP System

Ticks = 3407      <11412> <AuLog.Startup> <5> Initializing AMIO Host

Ticks = 3407      <11412> <AuLog.Startup> <5> AMIO Host initialization sequence started...

Ticks = 3407      <11412> <AuLog.Startup> <5> AMIO Host initialization sequence complete.

Ticks = 3407      <11412> <AuLog.Startup> <5> Session Host initialization sequence started...

Ticks = 3407      <11412> <AuLog.Startup> <5> Session Host initialization sequence complete.

Ticks = 3407      <11412> <AuLog.Startup> <5> Initializing Clipboard Manager

Ticks = 3407      <11412> <AuLog.Startup> <5> Initializing Preset Manager

Ticks = 3422      <11412> <AuLog.Startup> <5> Initializing Favorites Manager

Ticks = 3422      <11412> <AuLog.Startup> <5> Initializing AutoSave Manager

Ticks = 3422      <11412> <AuLog.Startup> <5> Initializing Essential Sound

Ticks = 3485      <11412> <AuLog.Startup> <5> AuApplication initialization sequence complete.

Ticks = 3485      <11412> <AuLog.Startup> <5> Initializing AuCEPSupport

Ticks = 3485      <11412> <AuLog.Startup> <5> Initializing AsyncQueueManager

Ticks = 3485      <11412> <AuLog.Startup> <5> Initializing AuUI

Ticks = 3485      <11412> <AuLog.Startup> <5> Setting up temp directories

Ticks = 3485      <11412> <AuLog.Startup> <5> Attempting to recover previous sesssion...

Ticks = 3594      <11412> <SetupTempDirsFromRecovery> <5> Recovering a file that we were writing into.  Changing the flag to 'read only' for recovery.

Ticks = 4360      <11412> <AuLog.Startup> <5> AuUI initialization sequence complete.

Ticks = 5454      <11412> <AuLog.Startup> <5> Initializing AuScripting

Ticks = 5485      <11412> <AppStateChanged> <5> State=1

Ticks = 5516      <11412> <AuLog.Startup> <5> Initializing AuCEPSupport

Ticks = 5594      <11412> <AppStateChanged> <5> State=2

Ticks = 5594      <11412> <PQ> <5> 5c828b51-9c49-2b4d-be1a-fa0800000039    00190A80

Ticks = 5594      <11412> <PQ> <5> d7289238-dc3b-359c-c597-c64000000023    002DDC80

Ticks = 5594      <11412> <PQ> <5> f8d28ddc-15dc-4620-e02e-2a460000001f    02241880

Ticks = 5594      <11412> <PQ> <5> 88f1bf75-a6b6-e1b2-fc99-fba60000003b    0002A680

Ticks = 5594      <11412> <PQ> <5> 21a04f24-65b8-9fc7-cfeb-ad7e0000002b    0000C478

Ticks = 5594      <11412> <PQ> <5> 867811aa-3904-0534-8ed6-6da400000039    00022880

Ticks = 5594      <11412> <PQ> <5> 73ed2334-69c3-9304-3e7b-3cc600000031    0019D278

[Inclusive Focus]

This is the log file from when it stopped responding.

[Inclusive Focus]

I scrub back and hit the space bar and it stops responding. This program is completely unusable this way. I have to close it and re-open it to get it to work again.