Audition CS6 has stopped working

[risalaman]

My legally obtained and registered copy of Audition CS6 has worked perfectly since I got it. But recently it has developed a fault and won't open. I get a message saying:

"Adobe Audition CS6 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." In short, it won't even start.

After searching for solutions online I have tried a few things, like renaming a folder in the app data directory. I've also reinstalled the software from the discs and I've downloaded and installed an update patch, but the problem persists.

Has anyone had this problem - and more importantly - solved it?

Thanks.

[ryclark]

If you are running McAfee you don't necessarily have to disable it to run Audition. You should be able to add Audition to McAfee's white list so that the virus software doesn't try and intercept calls from Audition. However I believe that there was a McAfee update ages ago which sorted out the problem anyway.

[robertl46661862]

OK..  I sent the e-mail share for the dump file and here is the link as well.

Dropbox - Adobe Audition CS6 (3).DMP

Thank you for your help!

[John_Braat]

I've also tried everything suggested including holding the shift key, deleting the 5.0 folder, un and reinstalling.  Nothing has resolved the issue.  I'm using Windows 8.1 - Audition worked perfectly since originally installed, then suddenly the notice below began appearing when I try to open a new multitrack file or when I attempt to capture a noise print in a waveform file.

[Luca_Majno]

‌I will try holding down the SHIFT button while launching... And if it works,great. Let me knw about any other replies that were successful for you...

[Achilo]

I'm in the middle of a small contract and needed to edit a sound file I record earlier. I'm also having this issue with Audition crashing when starting. The fail has to do with the MSVCR100.dll file. I've tried everything above plus other stuff from many forums. Other than unloading and reloading Audition itself which I see did not help another EU.  Really need some help to resolve this issue.

[John_Braat]

Just to update - Nothing in any forum has worked including uninstall and reinstall.  I own Audion CS6 but it is completely useless to me.  I've provided my dump report and never heard back from staff.

[ryclark]

Since it is some time ago since you first posted can you remind us of the symptoms that you are suffering from with CS6. Did you send your dump report to audbugs@adobe.com or just post them here? The ones that you originally posted have expired on Dropbox so they can no longer be viewed or downloaded.

[John_Braat]

I'm sending today's dump file to audbugs.  Thanks!

[ccmizell]

Hi John Braat (Or anyone who is available to help)

I too am getting the recurring message, "Adobe Audition CS6 has stopped working correctly.  Windows will close the program and notify you if a solution is available." 

I'm curious to know if you were able to get your problem resolved. And if so, what did you do?

Many thanks,

Cheryl

[ccmizell]

I did try renaming the 5.0 preferences file, but unfortunately, that also became a part of the recurring theme.  As soon as I renamed the file and reopened the software, it re-created the 5.0 folder and added it right next to the folder I had just renamed...  And now I'm feeling like I'm in the movie "Ground Hog Day."

Did this happen to anyone?

Any other suggestions?

Many thanks,

Cheryl

[ryclark]

ccmizell wrote:

As soon as I renamed the file and reopened the software, it re-created the 5.0 folder and added it right next to the folder I had just renamed...

That is what it is supposed to do. The new settings folder is created with all Audition's default settings to correct any corruption that might have happened to your old version.

In order to get more help you need to follow the advice given in the 'Audition crashed. Now what?' FAQ link. Also Audition's log files would help. They can be found in the 'logs' folder in the 5.0 folder.

[ccmizell]

Ryclark,

Below are the files that were in the NEWLY CREATED 5.0 folder that reappeared after I renamed the old file.  There are 3 folders inside the log folder as shown below.  Should I also submit the files that were in the ORIGINAL 5.0 that I renamed? 

AUDITION LOG.TXT

Log file created: 5/24/2016 9:49:33 AM

----------------------------------------

Ticks = 15      <5828> <AuLog.Startup> <5> Application: Audition

Ticks = 15      <5828> <AuLog.Startup> <5> Version 5.0.2

Ticks = 15      <5828> <AuLog.Startup> <5> Build: 7

Ticks = 78      <5828> <AuLog.Startup> <5> AuUI initialization sequence started...

Ticks = 78      <5828> <AuLog.Startup> <5> Initializing Crash Recovery

Ticks = 78      <5828> <AuLog.Startup> <5> Initializing AuDSP

Ticks = 78      <5828> <AuLog.Startup> <5> Initializing AuBackEnd

Ticks = 140      <5828> <AuLog.Startup> <5> Initializing AuApplication

Ticks = 156      <5828> <AuLog.Startup> <5> AuApplication initialization sequence started...

Ticks = 156      <5828> <AuLog.Startup> <5> Initializing XML Loader

Ticks = 156      <5828> <AuLog.Startup> <5> Initializing Application Settings

Ticks = 374      <5828> <AuLog.Startup> <5> Intializing dva unit test and console

Ticks = 374      <5828> <AuLog.Startup> <5> Initializing Audio Device

Ticks = 421      <5828> <AuLog.Startup> <5> Initializing XMP System

Ticks = 421      <5828> <AuLog.Startup> <5> Initializing AMIO Host

Ticks = 421      <5828> <AuLog.Startup> <5> AMIO Host initialization sequence started...

Ticks = 421      <5828> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioAiff

Ticks = 421      <5828> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioApe

Ticks = 421      <5828> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioLSF

Ticks = 421      <5828> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioMp2

Ticks = 421      <5828> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioMp3

Ticks = 421      <5828> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioQT

Ticks = 421      <5828> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioWav

Ticks = 421      <5828> <AuLog.Startup> <5> AMIO Host initialization sequence complete.

Ticks = 421      <5828> <AuLog.Startup> <5> Session Host initialization sequence started...

Ticks = 421      <5828> <AuLog.Plug-in> <5> Skipping Session plug-in: FinalCutXML

Ticks = 421      <5828> <AuLog.Plug-in> <5> Skipping Session plug-in: LegacyXML

Ticks = 421      <5828> <AuLog.Plug-in> <5> Skipping Session plug-in: OmfSession

Ticks = 421      <5828> <AuLog.Plug-in> <5> Skipping Session plug-in: PremiereProInterchange

Ticks = 421      <5828> <AuLog.Plug-in> <5> Skipping Session plug-in: SesxNative

Ticks = 421      <5828> <AuLog.Startup> <5> Session Host initialization sequence complete.

Ticks = 421      <5828> <AuLog.Startup> <5> Initializing Clipboard Manager

Ticks = 421      <5828> <AuLog.Startup> <5> Initializing Preset Manager

Ticks = 452      <5828> <AuLog.Startup> <5> Initializing Favorites Manager

Ticks = 452      <5828> <AuLog.Startup> <5> AuApplication initialization sequence complete.

Ticks = 452      <5828> <AuLog.Startup> <5> Initializing AsyncQueueManager

Ticks = 452      <5828> <AuLog.Startup> <5> Initializing AuUI

Ticks = 483      <5828> <AuLog.Startup> <5> Setting up temp directories

Ticks = 6583      <5828> <Assert> <0> Debug Assert failed!

Ticks = 6583      <5828> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 5672

Thread ID: 5828

Thread Name:

File: ..\..\Info\private\StatusCommandHandler.cpp

Line: 66

Function: aui::info::StatusCommandHandler::~StatusCommandHandler

Ticks = 6583      <5828> <Assert> <0>

Ticks = 6583      <5828> <Assert> <0> Debug Assert failed!

Ticks = 6583      <5828> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 5672

Thread ID: 5828

Thread Name:

File: ..\..\Workspace\private\ToolbarCommandHandler.cpp

Line: 64

Function: aui::workspace::ToolbarCommandHandler::~ToolbarCommandHandler

Ticks = 6583      <5828> <Assert> <0>

Ticks = 6583      <5828> <Assert> <0> Debug Assert failed!

Ticks = 6583      <5828> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 5672

Thread ID: 5828

Thread Name:

File: ..\..\Markers\private\MarkersCommandHandler.cpp

Line: 96

Function: aui::markers::MarkersCommandHandler::~MarkersCommandHandler

Ticks = 6583      <5828> <Assert> <0>

Ticks = 6583      <5828> <Assert> <0> Debug Assert failed!

Ticks = 6583      <5828> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 5672

Thread ID: 5828

Thread Name:

File: ..\..\Metadata\private\MetadataCommandHandler.cpp

Line: 56

Function: aui::metadata::MetadataCommandHandler::~MetadataCommandHandler

Ticks = 6583      <5828> <Assert> <0>

Ticks = 6583      <5828> <Assert> <0> Debug Assert failed!

Ticks = 6583      <5828> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 5672

Thread ID: 5828

Thread Name:

File: ..\..\Preferences\private\PreferenceCommandHandler.cpp

Line: 566

Function: aui::preferences::PreferenceCommandHandler::~PreferenceCommandHandler

Ticks = 6583      <5828> <Assert> <0>

Ticks = 6583      <5828> <Assert> <0> Debug Assert failed!

Ticks = 6583      <5828> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 5672

Thread ID: 5828

Thread Name:

File: ..\..\Help\private\HelpCommandHandler.cpp

Line: 108

Function: aui::HelpCommandHandler::~HelpCommandHandler

Ticks = 6583      <5828> <Assert> <0>

Ticks = 6583      <5828> <Assert> <0> Debug Assert failed!

Ticks = 6583      <5828> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 5672

Thread ID: 5828

Thread Name:

File: ..\..\History\private\UndoRedoCommandHandler.cpp

Line: 67

Function: aui::UndoRedoCommandHandler::~UndoRedoCommandHandler

Ticks = 6583      <5828> <Assert> <0>

Ticks = 6583      <5828> <Assert> <0> Debug Assert failed!

Ticks = 6583      <5828> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 5672

Thread ID: 5828

Thread Name:

File: ..\..\Files\private\OpenRecentCommandHandler.cpp

Line: 105

Function: aui::OpenRecentCommandHandler::~OpenRecentCommandHandler

Ticks = 6583      <5828> <Assert> <0>

_____________________________________________________________________________________________________

AUDITION LOG.LAST.TXT

Log file created: 5/24/2016 9:41:50 AM

----------------------------------------

Ticks = 16      <6512> <AuLog.Startup> <5> Application: Audition

Ticks = 16      <6512> <AuLog.Startup> <5> Version 5.0.2

Ticks = 16      <6512> <AuLog.Startup> <5> Build: 7

Ticks = 94      <6512> <AuLog.Startup> <5> AuUI initialization sequence started...

Ticks = 94      <6512> <AuLog.Startup> <5> Initializing Crash Recovery

Ticks = 172      <6512> <AuLog.Startup> <5> Initializing AuDSP

Ticks = 172      <6512> <AuLog.Startup> <5> Initializing AuBackEnd

Ticks = 375      <6512> <AuLog.Startup> <5> Initializing AuApplication

Ticks = 375      <6512> <AuLog.Startup> <5> AuApplication initialization sequence started...

Ticks = 375      <6512> <AuLog.Startup> <5> Initializing XML Loader

Ticks = 515      <6512> <AuLog.Startup> <5> Initializing Application Settings

Ticks = 765      <6512> <AuLog.Startup> <5> Intializing dva unit test and console

Ticks = 765      <6512> <AuLog.Startup> <5> Initializing Audio Device

Ticks = 936      <6512> <AuLog.Startup> <5> Initializing XMP System

Ticks = 968      <6512> <AuLog.Startup> <5> Initializing AMIO Host

Ticks = 968      <6512> <AuLog.Startup> <5> AMIO Host initialization sequence started...

Ticks = 983      <6512> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioAiff

Ticks = 983      <6512> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioApe

Ticks = 983      <6512> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioLSF

Ticks = 983      <6512> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioMp2

Ticks = 983      <6512> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioMp3

Ticks = 983      <6512> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioQT

Ticks = 983      <6512> <AuLog.Plug-in> <5> Skipping AMIO plug-in: AmioWav

Ticks = 983      <6512> <AuLog.Startup> <5> AMIO Host initialization sequence complete.

Ticks = 983      <6512> <AuLog.Startup> <5> Session Host initialization sequence started...

Ticks = 983      <6512> <AuLog.Plug-in> <5> Skipping Session plug-in: FinalCutXML

Ticks = 983      <6512> <AuLog.Plug-in> <5> Skipping Session plug-in: LegacyXML

Ticks = 983      <6512> <AuLog.Plug-in> <5> Skipping Session plug-in: OmfSession

Ticks = 983      <6512> <AuLog.Plug-in> <5> Skipping Session plug-in: PremiereProInterchange

Ticks = 983      <6512> <AuLog.Plug-in> <5> Skipping Session plug-in: SesxNative

Ticks = 983      <6512> <AuLog.Startup> <5> Session Host initialization sequence complete.

Ticks = 983      <6512> <AuLog.Startup> <5> Initializing Clipboard Manager

Ticks = 983      <6512> <AuLog.Startup> <5> Initializing Preset Manager

Ticks = 1030      <6512> <AuLog.Startup> <5> Initializing Favorites Manager

Ticks = 1046      <6512> <AuLog.Startup> <5> AuApplication initialization sequence complete.

Ticks = 1046      <6512> <AuLog.Startup> <5> Initializing AsyncQueueManager

Ticks = 1046      <6512> <AuLog.Startup> <5> Initializing AuUI

Ticks = 1170      <6512> <AuLog.Startup> <5> Setting up temp directories

Ticks = 24290      <6512> <Assert> <0> Debug Assert failed!

Ticks = 24290      <6512> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 6540

Thread ID: 6512

Thread Name:

File: ..\..\Info\private\StatusCommandHandler.cpp

Line: 66

Function: aui::info::StatusCommandHandler::~StatusCommandHandler

Ticks = 24290      <6512> <Assert> <0>

Ticks = 24290      <6512> <Assert> <0> Debug Assert failed!

Ticks = 24290      <6512> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 6540

Thread ID: 6512

Thread Name:

File: ..\..\Workspace\private\ToolbarCommandHandler.cpp

Line: 64

Function: aui::workspace::ToolbarCommandHandler::~ToolbarCommandHandler

Ticks = 24290      <6512> <Assert> <0>

Ticks = 24290      <6512> <Assert> <0> Debug Assert failed!

Ticks = 24290      <6512> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 6540

Thread ID: 6512

Thread Name:

File: ..\..\Markers\private\MarkersCommandHandler.cpp

Line: 96

Function: aui::markers::MarkersCommandHandler::~MarkersCommandHandler

Ticks = 24290      <6512> <Assert> <0>

Ticks = 24290      <6512> <Assert> <0> Debug Assert failed!

Ticks = 24290      <6512> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 6540

Thread ID: 6512

Thread Name:

File: ..\..\Metadata\private\MetadataCommandHandler.cpp

Line: 56

Function: aui::metadata::MetadataCommandHandler::~MetadataCommandHandler

Ticks = 24290      <6512> <Assert> <0>

Ticks = 24290      <6512> <Assert> <0> Debug Assert failed!

Ticks = 24290      <6512> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 6540

Thread ID: 6512

Thread Name:

File: ..\..\Preferences\private\PreferenceCommandHandler.cpp

Line: 566

Function: aui::preferences::PreferenceCommandHandler::~PreferenceCommandHandler

Ticks = 24290      <6512> <Assert> <0>

Ticks = 24290      <6512> <Assert> <0> Debug Assert failed!

Ticks = 24290      <6512> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 6540

Thread ID: 6512

Thread Name:

File: ..\..\Help\private\HelpCommandHandler.cpp

Line: 108

Function: aui::HelpCommandHandler::~HelpCommandHandler

Ticks = 24290      <6512> <Assert> <0>

Ticks = 24290      <6512> <Assert> <0> Debug Assert failed!

Ticks = 24290      <6512> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 6540

Thread ID: 6512

Thread Name:

File: ..\..\History\private\UndoRedoCommandHandler.cpp

Line: 67

Function: aui::UndoRedoCommandHandler::~UndoRedoCommandHandler

Ticks = 24290      <6512> <Assert> <0>

Ticks = 24290      <6512> <Assert> <0> Debug Assert failed!

Ticks = 24290      <6512> <Assert> <0> Was never terminated??

Expression: !mInitialized

Process: "C:\Program Files\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe"

Process ID: 6540

Thread ID: 6512

Thread Name:

File: ..\..\Files\private\OpenRecentCommandHandler.cpp

Line: 105

Function: aui::OpenRecentCommandHandler::~OpenRecentCommandHandler

Ticks = 24290      <6512> <Assert> <0>

_________________________________________________________________________________________________

OMF_LOG.TXT

OMF log Version 6.0.600.1 Date: 05/23/16  23:33:29

[ryclark]

Did you send the log to audbugs.adobe.com as in the FAQ Audition Crashed. Now what? The developers can then take a look at it and, hopefully, provide more help on what is going wrong. But from your log file it looks like it might be something to do with setting up Audition's temporary directories that is causing the problem.

Another thing to try is opening Audition with the Shift key held down. This bypasses the settings folder and opens Audition with default settings.

[ccmizell]

Thank you. Yes, I emailed the logs to audbugs. Have not received a response yet.

Yes, I opened Audition with the shift key down, but that did not solve the problem. 

You mentioned "Audition's temporary directories." What is the correct way to set up Audition's temporary directories so that this problem does not occur?

[ryclark]

Unfortunately it's a 'catch 22' position to be in since you can't set up the temp directories until Audition opens and you can get to Preferences to set them. However the default that Audition normally starts with should be OK unless there is something very strange with your computer set up.

It's possible that it isn't the temp directory settings at all but something else. But only one of the developers is likely to be able to answer that.

One question that you haven't been asked yet, since this is an old thread, is have you ever had Audition CS6 running previously or is this a new installation?

[ccmizell]

Thanks ryclark.

Are you suggesting that I consider uninstalling CS6 and reinstalling it using the defaults?

When you stated, "But only one of the developers is likely to be able to answer that," does that mean I will be hearing from that person directly or were you giving me a headsup that it may take a while?

The error message showed up when I opened CS6 the first time after I installed it. I've had earlier versions of Audition running on this computer. I uninstalled all previous versions before installing CS6. 

[ryclark]

I was giving you the heads up that it might take a while. We are only users like yourself, however with quite a large collective experience of using Audition over the years. The developers, when they have time, do look in on the Forums and answer when they can. But a bug report and log files/crash reports sent to audbugs do tend to get their attention a bit quicker.

But have you checked all the possible causes of failure to launch in the previous posts such as turning off your anti virus software or re-installing the Microsoft libraries?

[ccmizell]

Thanks ryclark.

Please say more about the possible causes for failure to launch.  I don't think I've seen that list.

And I definitely don't know how to re-install Microsoft libraries.  I pretty good at following the instructions though.

Also, if I turn off my anti-virus software, what do should I do about protecting my computer?

I submitted the logs, dump file and answers to the "Supply Information" questions to audbugs@adobe.com but have not received any responses so I just would like to confirm that I using the correct email address. Is it correct?

[ryclark]

If you have read this thread from the top you will have seen most of the problems listed together with suggestions and links to where files can be downloaded from. There is a link to re download and install the Microsoft libraries in post #11.

Yes audbugs.adobe.com was the correct address to send your log/bug reports to. However the developers are busy people and have to take time off like the rest of us. So you won't always get an instant answer from them.