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NSM-EducationProduction
Participating Frequently
June 30, 2024
Answered

Audition only records from Scarlett 2i2 on initial startup, won't make subsequent recording

  • June 30, 2024
  • 1 reply
  • 1296 views

Brand new laptop (MSI Pulse 15 B13VGK), Windows 11, Fully Updated Adobe Creative Suite for Enterprise

Scarlett 2i2 4th Gen connected via USB

ND-1 Microphone connected to Scarlett via XLR

Audio Hardward mapped to L/R to channel 1 Mono

Input AND Output go through Scarlett

 

My old laptop was having trouble and freezing mid recording, so I bought this MSI to last me for the next half decade or so. The sound comes through perfectly from mic to headphones, but audition will ONLY record if the laptop has been freshly restarted and will ONLY work for ONE file. I'm in the middle of recording an late relative's letters and it's becoming tedious to restart (not to mention the startup sequence puts the processor through its paces enough that the fan goes into high mode). 

 

Thoughts?

This topic has been closed for replies.
Correct answer SteveG_AudioMasters_

Unfortunately, no. I tried combinations of all three and there was no change.


The one common thing in this is that there doesn't appear to be a valid output from your sound device making it into Audition - just the monitoring is working. So let's have a look at your USB setup. Is the Scarlett plugged directly into the laptop? In the box it comes in is a separate 15W power supply, and that's the one you should be using. The 2i2 specification says that it uses 1.5A, and that's 3 times the max possible power output from a bog-standard USB-2 laptop connection can provide. So if you are just running from a single USB connection from the laptop, I could definitely see that as being something of an issue...

 

USB-C connections can legitimately use up to six times the current that a USB-2 (normal laptop USB socket) can provide, so I'd say that the ideal situation is to use the laptop connection for signals only, and the other USB-C connection for external power.

1 reply

SteveG_AudioMasters_
Community Expert
SteveG_AudioMasters_Community Expert
Community Expert
June 30, 2024

Since it's Windows 11 this is happening with, the first thing I'd check is the security settings, to make sure that Audition specifically has access to your microphone. There's information about security settings here. If this doesn't fix the problem, report back.

N
NSM-EducationProductionAuthor
Participating Frequently
June 30, 2024

Yes. As a part of "Let desktop apps access your microphone," it is listed as On.

SteveG_AudioMasters_
Community Expert
SteveG_AudioMasters_Community Expert
Community Expert
July 2, 2024

Update: Fixed*

So it appears the power from the USB ports was the issue... but it started another problem: corrupted audio.

After I added a power cable to the 5V port, the mic was consistently recognized and capture by audition, no matter how many files or sessions I opened or closed. The new problem was that the audio in this new configuration (despite restarts and resets), was a corruption of looping audio. 

 

I did some trouble shooting on my own and found that the startup drivers for the Scarlett 2i2 were not sufficient for this setup and I had to reinstall both THOSE drivers AND start using the Scarlett CONTROL interface that I had to download from their site. CONTROL allows me to manipulate the 2i2 from my laptop instead of using the knobs and buttons (well, most of them anyway) on the device, itself. 

 

These two fixes (additional power and CONTROL) appear to have solved the issue and I can now record consistently, without dropout or losing mic recognition on new files.

 

Thank you for your help, SteveG!


Well that's a bit of a relief, because I was beginning to wonder what else I was missing! Glad it's fixed, anyway - and thanks for reporting back; it may save someone else from the same issue. And I've modified your title slightly to make this easier to find, as I'm reasonably convinced that it will bite somebody else!

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