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Audition video preview resizing and freezing

Community Beginner ,
Sep 13, 2021 Sep 13, 2021

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Hi!

 

This frequently happens while I'm working, but it is a somewhat intermittent problem. I've had this issue working both with .mov and .mpr (h264) files: During a session, almost half of my clicks on the multitrack view cause Audition to freeze and, after it comes back 10-15 seconds later, the video window automatically resizes itself to a larger size (no matter if the base video is 1080p, 4k or 720p), messing up my workspace.

 

This is AWFUL, and it makes me lose a lot of time and patience. I've tried, so far:

 

- Different video codecs

- Disabling hardware acceleration

- rebooting the computer

- reinstalling audition

- installing more RAM (I now have 64 GB and a different brand)

- changing the base SSD

- changing the scratch disk

 

I just can't figure out what is going on! I normally navigate through the session using the Time Selection Tool, and the most frequent scenario is when I directly right-click a clip to drag it around, but it also happens with Move Tool.

 

I'm working on an Intel i9 10900K, RTX 2080 Super, 64 GB dual-channel RAM and M2 Drives for the base files and the scratch disk. 

TOPICS
Freeze or hang , Playback , User interface or workspaces

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Community Expert ,
Sep 13, 2021 Sep 13, 2021

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Have you tried looking to see if there's an updated video driver for your RTX2080? These get updated frequently, especially by Nvidia - I regularly have to update mine. For some reason, they seem to be particularly susceptible to Microsoft updates...

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Community Beginner ,
Sep 13, 2021 Sep 13, 2021

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Hey there!

Thanks for the answer. Unfortunately I do - I've been updating it regularly, and this issue happens since last year!

😕

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Community Beginner ,
Jun 19, 2022 Jun 19, 2022

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Any update? This happens to me all the time and is super frustrating.

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Community Beginner ,
Jul 14, 2022 Jul 14, 2022

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LATEST

Still happening, but moving to a faster hard drive helped a bit. Other than that, I try to wait a millisecond after clicking in a new time reference before pressing any commands, giving the software a bit of time to read the new frame. That's just avoiding the problem but makes me get through!

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