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michaelf91457541
michaelf91457541
Participating Frequently
May 6, 2020
Question

Audition wants me to trial but i already have it

  • May 6, 2020
  • 1 reply
  • 1820 views

I became an audition user, monthly payments, a few weeks ago and am using it now consistently. 

This morning I opened audition as usual and up popped a window as if I was a new user and invited me to a trial.

 

IT WILL NOT LET ME START WORK UNLESS I OPT FOR THE TRIAL

 

IT IS VITAL I START WORK

 

WHAT DO I DO PLEASE?

 

 

This topic has been closed for replies.

1 reply

R
Community Expert
Richard M KnightCommunity Expert
Community Expert
May 6, 2020

Try:

 

https://helpx.adobe.com/uk/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

    A
    Anonymous
    May 8, 2020

    My subscription is valid and current. I don't even know about creative cloud. Did I join CC automatically when I started my monthly payments for Audition do you think,  or maybe they are part of my monthly Acrobat Readers which i have been paying for years. Goodness, this is all so complicated and all I want to do is to record and edit on audition. I don't need all this extra stuff. I have dropbox and google drive and we transfer and god knows what. and now I am terrified that  Adobe thinks I am on a 7 day trial (which was the only way  could get on with my really urgent work the other day even though i pay them monthly) and they will switch it off. Thanks for your suggestion of the link, but it raises more questions than it answers.

    A
    Anonymous
    May 8, 2020

    Okay, the user-name situation should be resolvable by going to the community help page,

     

    It has also occurred to me that having two user names may actually be a part of your problem. If this is the case, you'll need to contact Adobe directly.


    many thanks for all your help. The second user name has only just occurred. Ie when I went on today it asked me to give a user name not realizing I already had one. my main problem started before that,. But your advice worked I hoped. I have done what you suggest and posted a request to keep just one name.; this one

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