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eaustin409
eaustin409
Participating Frequently
November 6, 2020
Question

Can't get video monitor feature to work at all

  • November 6, 2020
  • 1 reply
  • 1759 views

Audition Build 13.0.11.38

Windows 10 1909 OS build 18363.1139

Have tried inserting multiple video formats (AVI, MOV, MP4, etc.), files right off camera and phone, on a video track in multitrack to no avail. I've tried sending from Premiere Pro, that doesn't work. Audio editing is great, but I need to watch the video as I'm recording or editing to know where I am. I've seen YouTube videos with this feature working, but I've tried everything I know and the program just shuts down. Some video files, MOV in particular, won't import at all, it just crashes. I've reinstalled, rebooted, spent an entire day trying to make this happen. I've even installed the latest Quick Time because I saw somewhere that that might help. It didn't. Open to suggestion.

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1 reply

SteveG_AudioMasters_
Community Expert
SteveG_AudioMasters_Community Expert
Community Expert
November 6, 2020

Two things: Have you opened the Video tab in the Window menu? And secondly, if it's a real crash then Audition will generate a crash report - see details here. If you post the log here as well as sending it to audbugs@adobe.com, we can look;  the reason for this might be obvious... 

eaustin409
eaustin409Author
Participating Frequently
November 7, 2020

It looks like Quicktime is the culprit. The Quicktime player freezes with video, but plays an audio file just fine. I'm trying to get this sorted. It looks to me as if  Audition uses Quicktime (correct me if I'm wrong). It loads it, I know that much. So I'm going to say never mind for now until I get Quicktime working correctly on my machine.

SteveG_AudioMasters_
Community Expert
SteveG_AudioMasters_Community Expert
Community Expert
November 7, 2020

I should point out that Audition has absolutely no trouble with any sample rates at all - you can even set quite arbitrary ones. What might have more trouble is your sound device. Windows tries to get around a lot of issues with these by re-sampling, and when they do it, it's not good. But Audition's perfectly happy with anything you can throw at it in terms of sample rates.

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