Capture Noise Print not working

[bruceh51159865]

Capture Noise Print hasn't worked for about a week. I've tried with mono and stereo, .mp3 and .wav files. I did a screencapture. I'm using 12.1.5.3. Need Help. Notice that the timer in the lower left corner remains at 0.00 seconds. Thanks

[SteveG_AudioMasters_]

A couple of things: We don't know what your FFT settings are in NR - that information is relevant. Also, NR has always been better at capturing noise prints when the app itself is opened first (don't know why - it just is). If you do it that way, you get immediate feedback about incorrect settings - particularly the one about the noise print being too short for the FFT size...

[bruceh51159865]

I'm pretty new to Audition. The FFT setting in NR is 4096 with Noise Print Snapshots at 4,000. It worked when I opened the app first. Thanks.

[Charles VW]

Is the concern the time measurement in the lower-left side of the status bar, or are there other issues you're experiencing?

[sharons24183529]

I am having this same issue with Audition CC 2020.  I'm working in waveform, selected 1.5 seconds, the menu is greyed out.  Please advise.

[Charles VW]

@sharons24183529 can you please post a screenshot?

[Hans3140962527yc]

IS there a resolution for this issue?  I used to use audition all the time with no issues a few years ago.  I resubscribed and downloaded it again today and capture noise print is grayed out for no reason almost all the time.  When it does work, it's completely random.  I had a help agent screenshare, and it immediately worked without his doing anything, but as soon as he logged off, it stopped again.  I've tried it on two different macs.  If it doesn't work then I'm going to need to dump adobe and find a new software.