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Click Yes in the pop up, opens Audio Hardware preference

Mentor ,
Oct 27, 2022 Oct 27, 2022

There is a message always popups, if I click that message it's goes to this widow. What is the reason for that?

 

111.png

 

Title edited by Mod.

 

 

 

 

 

 

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Explorer ,
Oct 27, 2022 Oct 27, 2022

Why don't you take a picture of the pop-ups message  and post it ?

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Mentor ,
Oct 27, 2022 Oct 27, 2022

Unwittingly I closed that popup message. Next time I will do it.  

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Mentor ,
Oct 27, 2022 Oct 27, 2022

Here is the message & result in clicking it.

 

2.png 

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Contributor ,
Oct 27, 2022 Oct 27, 2022

Looks like you have a USB audio device. Perhaps you have a loose or damaged USB cable, or maybe a firmware update is available? Is this a dedicated USB DAC/audio output device or is it part of a USB or Thunderbolt dock?

 

Does it happen when opening After Effects, in the middle of a session, or after waking from sleep/suspend? Lots of USB/Thunderbolt docks don’t reactivate properly after waking your computer from sleep/suspend until you reboot your computer.

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Mentor ,
Oct 27, 2022 Oct 27, 2022

It is USB audio divice connected to USB port. It happen in the middle of a session & rebooting the computer after sleep mode. I will try it directly connecting to the computer & see the result.  

 

1.png

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Guide ,
Oct 28, 2022 Oct 28, 2022

One other thing to consider: Windows will often turn off USB ports (to "save power", especially on a laptop) if it thinks they are not being used.  This can be disabled in your laptop's power settings.

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Mentor ,
Oct 28, 2022 Oct 28, 2022

Thanks

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

It's very much the case that Windows device detection doesn't like USB hubs! But that's not the only thing that can cause this message to appear. For instance, even plugging in a pair of headphones will cause it - with nothing altered about your sound device at all.

 

If you use a direct USB connection, and you still get the message, then try clicking on 'No' to dismiss it and see if everything is still working fine. The chances are that it will be!

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Mentor ,
Oct 28, 2022 Oct 28, 2022

Thanks.

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Mentor ,
Oct 29, 2022 Oct 29, 2022

Eventhough I click 'NO' the message still comes, when I reboot the computer from sleep/Hibernate mode. The spaker is directly connected to computer with USB cable.   

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Mentor ,
Oct 29, 2022 Oct 29, 2022

This message still comes when I reboot the computer from sleep/Hibernate mode. The spaker is directly connected to computer with USB cable.  

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Guide ,
Oct 29, 2022 Oct 29, 2022

What "speaker"?  Or do you mean your Audio Interface?

 

One other thing: looking again at the earlier screenshots you posted I see that your input is listed as being at 44.1kHz and your output at 48kHz.  This is never a good idea, I think!  Try to set both input and output to either 44.1 or 48.  Do you still see the error message and experience the problem?

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Mentor ,
Oct 29, 2022 Oct 29, 2022

Speakers Properties video is attached.

 

 

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Guide ,
Oct 29, 2022 Oct 29, 2022

Yes, I see the settings shown in your video.

 

But it clearly shows on that screenshot of your Audio Hardware settings that your input is set to 44.1kHz.  That is the one you need to change to ensure it is 48kHz. 

 

OR, on the Advanced screen of those Settings for your audio interface, change the dropdown to be 16 bit 44100 Hz.  You need both input and output Sample Rate to be the same (to at least eliminate one possible cause for the problem)!

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Mentor ,
Oct 29, 2022 Oct 29, 2022

I think you have made a mistake. Please see whether it is correct.

 

 

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Guide ,
Oct 29, 2022 Oct 29, 2022

No, I haven't made a mistake.

 

Here is the relevant part of your earlier screenshot.  Notice the area I have highlighted; it clearly shows your input as 44100Hz and your output as 48000Hz.

 

ScreenShot01063.jpg

You need both those numbers to read either 44100 or 48000.

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Mentor ,
Oct 29, 2022 Oct 29, 2022

Okey there is a confusion I considered my first post where there is 48kHz only.

 

I follow your advice and let you know the result.

 

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Mentor ,
Oct 30, 2022 Oct 30, 2022
LATEST

Still it comes.

 

1.png

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Adobe Employee ,
Oct 27, 2022 Oct 27, 2022

Moving the thread to the Audition community.

 

Thanks,
Nishu

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