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Participant
October 19, 2017
Answered

Dolby Digital export in 2018 Release?

  • October 19, 2017
  • 2 replies
  • 8517 views

Hello,

with the new release I don't have/see the option to export a dolby digital file (ac3, ec3) anymore??

    This topic has been closed for replies.
    Correct answer SteveG_AudioMasters_

    Correct, I'm afraid. Read more about it here: Changes to Dolby Decoding and Encoding Support

    2 replies

    ProDesignTools
    Community Expert
    Community Expert
    October 27, 2017

    Sorry for the difficulty! Try one of these suggestions if you've lost Dolby functionality:

    1. Your simplest and best bet is to recover your CC 2017 apps as they were before you installed CC 2018. See if you can use Windows Restore to roll back the state of applications on your computer to before that time. On a Mac, you'd use Apple's Time Machine.

    2. If you can't do that, then do you have a system backup or image from when you had CC 2017 installed, or perhaps it's installed on another machine? You could possibly use that backup together with the CC 2017 direct download links to get back to where you were before. At  a minimum, you'll need both the Premiere Pro and Adobe Media Encoder apps.

    3. If neither of those strategies recover a working CC 2017 for you, then you could try moving forward with CC 2018. You could use a third-party utility like Handbrake (a free open-source video transcoder) to convert your MTS/ACS files. Rename the files and reimport them into Premiere Pro. Then clear your media cache.

    4. If none of the above work, then maybe consider upgrading to Windows 10 while it's still free, and press ahead with CC 2018 (if you're concerned about Windows telemetry, that's easily handled). Meanwhile, for Mac users, macOS upgrades are always free... Windows 8.1 or above and macOS 10.11 or above contain native support for Dolby decoding functions. Again, rename the applicable files and reimport them on your new setup. Then clear your media cache.

    5. If you can't upgrade your operating system, can't move forward with CC 2018, can't go back to CC 2017, and are genuinely stuck with a project caught in the middle – and none of the above solutions work for you – then you could try contacting Adobe Customer Care to let them know and see if they can help.

    6. Moving forward, when upgrading Creative Cloud apps, use 'Advanced Options' in the Desktop app to retain older CC versions rather than the default behavior, which is to remove them.

    Hope that helps!

    SteveG_AudioMasters_
    Community Expert
    SteveG_AudioMasters_Community ExpertCorrect answer
    Community Expert
    October 19, 2017

    Correct, I'm afraid. Read more about it here: Changes to Dolby Decoding and Encoding Support

    Legend
    October 28, 2017

    SteveG(AudioMasters)  wrote

    Correct, I'm afraid. Read more about it here: Changes to Dolby Decoding and Encoding Support 

    I've read the linked post and its associated blog entry, and I also saw that earlier this week the CC Update app popped up on my screen to tell me an update to CC2017 was available.  The information about this update was that Dolby encoding etc. was removed by it, with the recommendation to not update unless you were not previously running 2017.

    However, all this begs the question, why?  Nowhere have I seen any reason given for this change.  Personally, it has no effect either way for me, but I'm just very curious, especially given that announcement about the 2017 update that it was to no longer include the Dolby options.

    ryclark
    Participating Frequently
    October 28, 2017

    Due to similar problems in Premiere I have reactivated my Surcode Dolby encoder. This works in Premiere and AME but not Audition, is there a way to export out of Audition using the Adobe Media Encoder or will I have to export as a WAV and then Dolby encode.


    In the file menu in Audition is the option Export/Export with Adobe Media Encoder. That should do it for you.